Material Recovery Supervisor - South San Francisco

Goodwill Industries International, Inc.; South San Francisco (CA); On-site; USD 57,859,000 - 67,778,000; Full time

Job summary

Goodwill of the San Francisco Bay seeks a capable supervisor to lead Salvage/Recycling and E-waste operations, guiding daily activities and achieving growth targets. You will monitor product levels, manage payroll and costs, and foster strong relationships with customers and partners.

The role requires 2+ years supervisory experience, solid customer service background, and proficiency with Microsoft Office. Compliance with safety, security, and environmental regulations is essential.

Qualifications

• High School Diploma or equivalent.
• 2+ years supervisory experience.
• 1 year customer service experience required.
• Demonstrated ability to lead, coach, train, and motivate others.
• Proficient with Microsoft Office Suite and related tools.
• Ability to pass a background check where applicable.

Responsibilities

• Leads and directs the Salvage/Recycling and E-waste operations team for Goodwill of the San Francisco Bay.
• Directs daily operations, driving short- and long-term business success.
• Maintain relationships with customers and team members to ensure excellent service.
• Ensure compliant handling and disposal of e-waste per regulations.

Skills

Team leadership

Coaching

Motivation

Customer service

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

100 Utah Ave South San Francisco California, 94080,Pay Range Minimum$21.00Position Description:Leads and directs the team responsible for Salvage/Recycling and E-waste operations for Goodwill of the San Francisco Bay. Assists with directing all aspects of daily operations, leading the team and driving the business for both short- and long-term success.Essential Duties and Responsibilities:Maintains all department operations plans to achieve required targeted growth in daily, monthly, quarterly, and yearly goals for profit and revenue.Monitors and records product levels daily to achieve bottom line in sales budget against targets.Ensures payroll and operating costs are managed to budget.Builds and manages strong working relationships with customers and Team Members, maintaining standards of excellent customer service.Maintains ongoing relationships with shipping companies and salvage buyers.Partners with community businesses and organizations to promote the GCNA mission.Serves as a Goodwill ambassador to the community.Makes decisions on matters relating to the day-to-day operation within his/her defined work area.Ensures proper handling, sorting, and environmentally responsible disposal of e-waste in accordance with all local, state, and federal regulations.Ensures that Team Members are operating per company standards and procedures, relating to Security, Health and Safety; influences any changes necessary to meet statutory requirements, ensuring minimum risk to Team Members and the business. Immediately takes action and/or reports any unsafe or potential hazards.Partners with support areas (Asset Protection, Human Resources, Safety, Finance, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.Builds a high-performing team.Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.Models Goodwill Core Values – Trust, Collaboration, Engagement, Ownership, and InnovationPlays critical role in driving company culture change efforts and change management processes.Performs other related duties, as assigned.Minimum Qualifications (Education, Experience, Skills):High School Diploma or equivalent2+ years supervisory experience or equivalent work experience, requiredOne year customer service experience requiredDemonstrated ability to lead, coach, train, and motivate othersProficient with Microsoft Office SuiteAbility to pass a background check where applicable for positionReasonable Accommodation Statement:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.Working at Goodwill is more than a job–it is an opportunity for people needing a second chance in entering or re-entering the workplace to build the foundation of knowledge, skills, and experience to advance in their careers.Our supportive employment programs provide an opportunity to learn while you earn to advance along technology, retail, warehousing and logistics, e-commerce or our Corporate Services Career Pathways program.Full-time jobs at Goodwill SF Bay offer medical, dental & vision insurance, a retirement fund, professional development training, commuter benefits, flexible healthcare spending account, and a mental health + wellbeing employee assistance program, in addition to a positive, growth-oriented environment.Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals, Strengthening Families, and Building Stronger Communities. Goodwill provides no-cost career development, training, and education services to help individuals build a better life for themselves and their families. Our core values are Trust, Collaboration, Engagement, Ownership, and Innovation. Everything we accomplish as a team is centered around these core values. Together, we create an inclusive and welcoming environment for each other. With stores conveniently located near you, you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.Goodwill of the San Francisco Bay is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race, e.g., hairstyles), color, religion, sex (including pregnancy and related conditions, sexual orientation, or gender identity), national origin, disability, military status, age, genetic information, or any other category protected by applicable federal, state and local fair employment practice laws.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of the San Francisco Bay at 1-833-624-0920 option 6 or [e-mail] if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.For questions about your application or employment with Goodwill of the San Francisco Bay, please contact our Candidate Support Line at 1-833-624-0920, option 5.PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley, Inc/Goodwill of the San Francisco Bay (“GCNA/GIMV/GSFB”) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email, text and social media. The imposters are creating misleading email accounts, conducting remote “interviews,” and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV/GSFB only use company email addresses, which contain “@goodwillaz.org” or \"@gimv.org” or \"@sfgoodwill.org\", to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV/GSFB please verify the domain of the sender’s email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam, please visit the Department of Homeland Security’s Cyber Smart website (https://www.cisa.gov/be-cyber-smart/campaign) to learn how to report it.