Matching Operations Manager

Talantir; United States; Hybrid; USD 61,000 - 85,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee assistance program

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Job summary

Family Source Consultants is seeking a strategic Matching Operations Manager to lead the team responsible for pairing intended parents with qualified surrogates. This role owns the performance of the matching function and ensures timely, thoughtful, and successful matches.

The ideal candidate will bring strong leadership and operational thinking to ensure the matching team operates efficiently while delivering exceptional outcomes for families and surrogates.

Qualifications

• Leadership experience managing teams and workflows.
• Strong decision-making and organizational skills.
• Experience in surrogacy, fertility services, or healthcare coordination preferred.
• Ability to take ownership of outcomes in a fast-paced environment.

Responsibilities

• Lead, support, and develop the matching specialists team
• Own the performance and efficiency of the matching pipeline
• Oversee match timelines and time-to-match metrics
• Review profiles and guide high-quality match decisions
• Collaborate with intake, client relations, and case coordination teams
• Identify opportunities to improve matching systems and processes

Skills

Leadership

Decision-making

Organizational skills

Healthcare coordination

Job description

Job Overview

Family Source Consultants is seeking a strategic and detail-oriented Matching Operations Manager to lead the team responsible for matching intended parents with qualified surrogates. This role owns the performance of the matching function and ensures timely, thoughtful, and successful matches.

The ideal candidate will bring strong leadership and operational thinking to ensure the matching team operates efficiently while delivering exceptional outcomes for families and surrogates.

Key Responsibilities

• Lead, support, and develop the matching specialists team
• Own the performance and efficiency of the matching pipeline
• Oversee match timelines and time-to-match metrics
• Review profiles and guide high-quality match decisions
• Collaborate with intake, client relations, and case coordination teams
• Identify opportunities to improve matching systems and processes

Qualifications

• Leadership experience managing teams and workflows
• Strong decision-making and organizational skills
• Experience in surrogacy, fertility services, or healthcare coordination preferred
• Ability to take ownership of outcomes in a fast-paced environment

At Family Source Consultants, we lead with empathy, integrity, and purpose. You’ll be part of a team that’s changing lives—one family at a time. We offer competitive pay, PTO, a supportive work culture, and the opportunity to make a meaningful impact every single day.

Reports To

COO / Executive Leadership

Employment Type

Full-Time

Pay: $60,518.88 - $84,635.64 per year

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Work Location: Remote