Matchday Steward 2025/26 Season

Luton Town; Friendly (MD); On-site; USD 10,000 - 60,000; Part time

Job summary

Join a vibrant football club as a Matchday Steward for the 2025/26 season. Ensure the safety and enjoyment of spectators while providing excellent customer service. This casual role requires strong communication skills and a professional attitude. Training provided.

Benefits

Training Provided

Qualifications

• Experience in a similar customer-facing role.
• Able to follow instructions and steward expectations.

Responsibilities

• Provide excellent customer service and assist spectators.
• Monitor crowds and ensure public safety.
• Conduct ticket and bag checks at entry points.

Skills

Communication

Customer Service

Calm Under Pressure

Professional Attitude

Education

Level 2 NVQ Spectator Safety

Valid SIA Licence

Job description

JOB PURPOSE

We are seeking enthusiastic and reliable Matchday Stewards to join our team during our 2025/26 season.

Luton Town Football Club is a vibrant and inclusive venue, welcoming thousands of supporters each matchday. We pride ourselves on delivering a safe and friendly, and unforgettable experience for all visitors.

The purpose of the role is to be responsible for the safety, security and enjoyment of all spectators and staff during our events.

KEY RESPONSIBILITIES

• Provide excellent customer service and assist spectators queries.
• Monitor crowds and ensure public safety throughout the venue.
• Conduct ticket and bag checks at entry points.
• Guide visitors to their seats and direct them around the stadium.
• Respond to incidents quickly and professionally, escalating where necessary.
• Uphold stadium rules and regulations at all times.
• Attend pre-event briefing, and ensure all information is understood.
• Attend all training sessions required.
• Monitor the crowd within your designated areas for signs of overcrowding or distress.
• Ensure all exits and evacuation routes are kept clear.
• To recognise any potential hazards/suspect packages, report any findings immediately to stand supervisor.
• To remain at deployed areas unless instructed to leave by a authorised persons such as Supervisor, Head Steward, Safety Officer.
• Report any damages or defects which could pose a threat to spectator safety to the area supervisor.
• To remain calm under pressure.
• Assist fully in the evacuation of the ground.

Health & Safety:

• To comply with Club Policies and Health & Safety procedures.
• To comply with Club Safeguarding procedures.
• To remain professional all times, promoting our Club values.
• To embed Equality, Diversity and Inclusivity into The Club.
• To undertake any such duties as reasonably expected.

MAIN JOB REQUIREMENTS AND PERSON SPECIFICATION

Education/Qualifications/Training:

• Essentials

• Able to communicate in a clear and concise manner.
• Can follow instructions and steward expectations of the role and standards outlined in our Matchday Steward Handbook.
• Valid SIA Licence
• Level 2 NVQ Spectator Safety

Specific Experience:

• Experience of working within a similar role previously.
• Experience of working within a customer facing role.

Abilities/Skills/Knowledge:

• Friendly, approachable with a professional attitude.
• Strong communication skills.
• Ability to work and remain calm under pressure.
• Punctual, reliable and flexible with working hours covering evening and weekend shifts.

Additional Information:

• This a Casual Worker role.
• Training will be provided.
• Applicants must be 18 years or older.
• Applicants must be eligible to live and work in the UK.

SAFEGUARDING STATEMENT

The Club is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

The Club has systems in place to ensure that the welfare of vulnerable groups is dealt with appropriately and sensitively. Everyone working at the Club has a duty of care to safeguard the welfare of children and young people by creating an environment that protects them from harm. Our standards of practice ensure all staff are fully aware and understand their responsibilities under safeguarding legislation and statutory guidance.

The Club ensures that all staff that have a direct responsibility for children, young people or vulnerable adults, have been subject to the most stringent of recruitment practices which include Criminal Record Checks and reference checks. These staff are alert to signs of abuse or maltreatment and will refer concerns to the relevant Designated Safeguarding Officers using the agreed safeguarding procedures.

EQUALITY STATEMENT

The individual must at all times, carry out their duties with due regard to the Clubs policies and procedures and in particular the Club’s Equality, Diversity and Inclusion Policy.

The individual must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation, or harassment of any description and to promote positive working relationships between all internal and external stakeholders. The individual must contribute to encouraging equality and respecting diversity by embedding such values in the workplace and challenging inappropriate behaviour and processes.