Master Technician - Concord NH

VIP Tires & Service; Concord, Town of North Hempstead (NH, NY); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in automotive services is seeking a dedicated Flat Rate Technician to join their team. This role is pivotal in delivering exceptional customer experiences by ensuring effective diagnosis and repair of various automotive systems. The Technician will adhere to safety protocols while maintaining high productivity standards. With a focus on quality service, the ideal candidate will thrive in a dynamic environment and contribute to the company's mission of earning automotive customers for life. If you are passionate about automotive maintenance and customer service, this opportunity is perfect for you.

Qualifications

• Knowledge of automotive systems and repair procedures.
• Ability to follow safety protocols and provide excellent customer service.

Responsibilities

• Diagnose and repair automotive systems to ensure customer satisfaction.
• Maintain safety standards and comply with company policies.

Skills

Automotive Systems Diagnosis

Repair and Maintenance Services

Safety Compliance

Customer Service

Education

High School Diploma or Equivalent

ASE Certification (preferred)

Tools

Automotive Diagnostic Tools

Mechanic's Tools

Job description

162 Manchester St, Concord, NH 03301, USA Req #635

REPORTING TO: Service Manager EMPLOYMENT CLASSIFICATION: Non-exempt / hourly

GENERAL SUMMARY:

The Flat Rate Technician (Tech) lives VIP’s mission to EARN AUTOMOTIVE CUSTOMERS FOR LIFE by learning and living the VIP culture and following VIP processes to ensure that customers get a different & better experience. The Tech must work effectively and safely to ensure good communication, teamwork, and operation in serving customers. The Tech is responsible for effective diagnosis of automotive systems, repair and replacement of automotive parts, fluids, tires, and accessories and ensuring these services are done right the first time. The Tech is expected to comply with company safety, loss prevention, and customer service programs as well as established policies and procedures and municipal, state, and federal regulations.

DUTIES & RESPONSIBILITIES:

1. Makes sure that workplace safety is Priority #1. Follows all safety policies, completes all safety-related training, locks out any unsafe equipment, and reports any unsafe conditions or actions to a member of Management.
2. Provides automotive systems diagnosis, repair, and maintenance services for customers, including all systems covered by the ASE series of automotive certifications.
3. Ensures a valid Service Work Order is initiated prior to initiating service on a vehicle and ensures it is visibly displayed with the vehicle while it is being serviced.
4. Ensures an MPI is completed prior to initiating service on every vehicle and actively supports and participates in the 5-for-5 Customer Engagement Process.
5. Ensures the Service Work Order and any required printouts are completed and returned to the Service Desk with the vehicle keys upon completion of service.
6. Obtains needed parts only from a member of the Desk Team (Service Manager, Assistant Manager, Service Writer, or Tech/Advisor) and returns all unused parts to the Desk Team after completion of service.
7. Returns cores, batteries and used tires to designated security areas for appropriate handling.
8. Maintains a minimum 16-week average productivity based on position.
9. Follows VIP’s quality service policies to ensure work is performed in accordance with VIP quality standards.
10. Completes all required training and certification for the position.
11. Quality, Safety & Housekeeping Responsibilities:
12. Additional Responsibilities (Performs other functions as required.)
13. Facility and Equipment Maintenance
14. Procedural Compliance

PERFORMANCE MEASUREMENT:

· Maintain minimum 50% Productivity, measured as Billed Hours / Worked Hours

· Minimal come backs, ensuring work is completed properly the first time

STANDARD MANAGEMENT WORK WEEK:

· SCHEDULE: The standard expectation is 5-day work and 40 hours per week.

· ATTENDANCE: Arrive prior to each work shift, be ready to perform duties upon shift start time, and work all scheduled hours as directed by management team.

REQUIRED QUALIFICATIONS:

1. Knowledge, Skills, and Abilities:
2. Minimum Educational and/or Experience Level:
3. Certificates, Licenses, and/or Registrations:

The work environment characteristics described here are representative of those associate encounters while performing the essential functions of the Installation Technician job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Job duties are performed within an indoor service department (generally 800 to 2500 sq. ft.), which opens to the outdoors via overhead doors. While performing the duties of this job, the associate is exposed to varying weather, climate and temperature conditions, mechanical equipment, automotive and industrial cleaning chemicals, and noise levels that may reach 110 decibels depending upon type of service being performed. Protective eyewear must be worn in the service area at all times.

Physical Demands:

The physical demands described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.