Master Technician

ProSource Buying Group; Birmingham (AL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Opportunity for advancement

Job summary

A technology solutions company in Birmingham, Alabama is seeking a skilled system integrator to design and implement audio/video solutions. Ideal candidates will have over 3 years of experience in system integration and customer service. Responsibilities include installation, client training, and maintenance troubleshooting. Competitive benefits and opportunities for advancement are available.

Qualifications

• 3+ years of both integration and customer service experience.
• Hands-on experience in commercial and residential environments.
• Technical proficiency in reading and creating schematics and blueprints.

Responsibilities

• Collaborate with clients to implement custom audio/video solutions.
• Perform installations and calibrate for optimal system performance.
• Maintain strong client relationships through clear communication.

Skills

Technical Expertise

Customer Service

Problem-solving

Interpersonal skills

Tools

Control4

URC

CEDIA

Job description

Benefits

• 401(k)
• Bonus based on performance
• Company car
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Free food & snacks
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Profit sharing
• Relocation bonus
• Signing bonus
• Training & development
• Vision insurance
• Wellness resources

Purpose

At SWITCH, we exist to Make Life Better. We believe in creating meaningful connections between people and technology that enhance experiences in the workplace, home, and beyond. Every project we undertake is driven by our commitment to this purpose, ensuring that our solutions not only meet technical specifications but also enrich the lives of those who use them.

Core Values

• Love: We are passionate about what we do. Our love for people, technology, and problem-solving drives us to deliver a quality solution in every project.
• Work: We believe in working hard and smart. We strive to meet our clients\' needs with professionalism, attention to detail, and top-tier service.
• Rest: Balance is essential to a high quality of life. We value the well-being of our team and clients, recognizing that taking time to rest leads to better outcomes for all

Overview

You will be responsible for approving designs, installing, and maintaining systems that create immersive and efficient environments for our clients. You will work closely with project managers, clients, and designers to ensure seamless integration of technologies in both commercial and residential spaces. Your role is critical in bringing our company purpose to fruition through technology solutions that are easy-to-use and beneficial.

Key Responsibilities

• Design & System Integration: Collaborate with clients and project teams to implement custom solutions. Integrate audio, video, lighting, shades, video conferencing, alarm, cameras, networks, and control systems. Ensure systems are compatible with existing or emerging technologies.
• Installation & Implementation: Perform the physical installation of equipment, including displays, speakers, projectors, video conferencing, cameras, alarm and control systems. Program and configure systems for optimal performance, including calibration and testing for sound quality, video clarity, and overall functionality.
• Client Interaction & Training: Build strong relationships with clients by providing clear communication, managing expectations, and delivering exceptional service. Train end-users on how to operate their systems effectively, ensuring they can confidently use the equipment to meet their needs. Able to clearly communicate with other professionals such as architects, designers, contractors, builders, electricians, etc.
• Maintenance & Troubleshooting: Perform regular maintenance checks to ensure systems are performing as designed. Diagnose and resolve technical issues in a timely manner, either remotely or on-site, to minimize disruption to the client.
• Documentation & Reporting: Maintain detailed documentation of system designs, configurations, and installations. Provide reports to management and clients, outlining project timelines, system performance, and any necessary follow-up actions.

Qualifications

• Technical Expertise: Extensive knowledge of all systems listed above and timeframe required to complete. Proficiency in reading and creating schematics, blueprints, and technical drawings related to system designs.
• Experience: 3+ years of both integration and customer service experience. Hands-on experience in both commercial and residential environments. Willingness to travel for out-of-town projects and training.
• Certifications: Certification credentials from industry leaders such as Control4, URC, CEDIA, ProSource, AESBL, etc. are preferred. Driver\’s license and clean driving record.
• Skills: Professionalism, positive attitude, good customer service, strong work ethic, and professional appearance. Strategic and creative thinking. Problem-solving and judgment. Interpersonal skills. Teamwork and independence. Leadership and management. Flexibility and adaptability. Physical capability to safely use company vehicles, hand tools, ladders, and heavy delicate equipment. Able to lift heavy items, sit, stand, and kneel for extended periods. Commitment to compliance. Eagerness to learn.