Master Stylist

Ulta Beauty, Inc.; Marysville (WA); On-site; USD 25,000 - 39,000; Full time

Job summary

Ulta Beauty, Inc. is seeking a Master Stylist to engage guests, consult on hair care needs, and deliver high-quality professional services. The role emphasizes guest total look, service sales, and collaboration with Experience/Assistant Managers to ensure exceptional experiences.

The position requires passion for the beauty industry, strong guest service, and the ability to learn and communicate product knowledge to guests. Training and ongoing development are expected.

Qualifications

• Deliver hair services with precision, artistry and customer focus.
• Drive sales through service demonstrations and product recommendations.
• Develop guest relationships through consultations and personalized recommendations.
• Participate in trainings to stay up-to-date with trends and offerings.

Responsibilities

• Engage guests and consult on hair care needs and services.
• Deliver quality professional services with emphasis on guest look.
• Support sales and productivity through service and retail goals.
• Recommend products and services to enhance the guest experience.
• Maintain compliance with safety, sanitation and standard procedures.

Skills

Hair services

Retail sales

Guest service

Product knowledge

Job description

We consider applications for this position on an ongoing basis.

Overview

Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, some of the industry’s most highly-esteemed beauty leaders share themselves, as well as their expertise. Building authentic community. Creating a real sense of belonging—even as they’re plotting a bold, strategic course of exciting innovations destined to revolutionize the industry. Think robust organizational support. Ever-increasing levels of investment. And a healthy dose of personal empowerment and growth opportunity. All with a company of unwavering strength and stability. We are the future of beauty services. Be part of the transformation.

General Summary & Scope

The Master Stylist is responsible for engaging with guests, consulting with them on their hair care needs and recommending products and services. The Master Stylist delivers quality professional services with an emphasis on the guest’s total look. They support the Experience Manager (SM) and Assistant Services Manager (ASM) through a focus on performance (service sales, and productivity), people (guest service), and process (operating procedures and compliance standards). This position requires a passion for the beauty industry, exceptional guest service, and the aptitude to learn and communicate product knowledge.

PRINCIPAL DUTIES & RESPONSIBILITIES

(*Essential Functions)

Performance

• Perform hair services including hair design, haircuts, color, texture, hair treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing (where applicable).
• Meet or exceed sales goal of $1250 average weekly sales and productivity goals for hair services by delivering exceptional guest service and contribute to meeting or exceeding the store’s goals related to retail and service sales, guest loyalty (including credit), and retail shrink as set by Ulta Beauty.
• Perform product demonstrations with guests to drive sales and guest service experience.
• Support the execution of in-store events, promotions and marketing initiatives that deliver an unrivaled guest experience.
• Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
• Maintain prompt, regular attendance.

People

• Develop guest relationships through consultations and appropriate retail and service recommendations.
• Serve all guests, including walk-in guests, in a timely and efficient manner.
• Develop a partnership with skin therapists and the retail team to provide a total-store and well-rounded guest experience.
• Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering exceptional guest experience.
• Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests in the salon and salesfloor.
• Attend mandatory trainings and meetings to enable continuous professional development.

Process

• Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards.
• Follow all safety, sanitation, and infection control procedures before, during, and after services; always ensure compliance with state board guidelines.
• Follow established service protocols to ensure a consistent and exceptional guest experience.
• Utilize appropriate booking and clientele systems to book guests for return services and for events.