Master Plumber

Neighborly - MRR: Shell Account; Savannah (GA); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Branded Company Vehicle

Uniform

iPad and Software Applications

Training Program

Job summary

Mr. Rooter Plumbing in Savannah, GA is seeking a Master Plumber to lead field service, install fixtures, perform repairs, and ensure jobs meet safety standards. You’ll be the face of the location, interact with customers, and mentor interns and junior staff.

This role requires a valid Master Plumbers license, at least 2 years of professional experience, a clean driving record, and strong knowledge of local codes. We provide a branded vehicle, iPad tools, and ongoing training.

Qualifications

• Minimum 2 years of professional-level Master Plumbing experience.
• Must hold valid Master Plumbers license in our state.
• Valid driver’s license and clean driving record.
• In-depth knowledge of local plumbing codes and regulations.
• Strong communication and interpersonal skills with respect and professionalism.

Responsibilities

• Assist customers with installations and repairs, from fixtures to main lines.
• Be the face of the Mr. Rooter Plumbing location and interact with customers and authorities.
• Ensure safety and compliance, and provide guidance to interns and junior staff.

Skills

Communication

Problem solving

Detail oriented

Tech savvy

Education

Master Plumber license

Tools

iPad

Job description

Do you enjoy troubleshooting? Are you looking for ways to elevate your skills and knowledge as an electrician? Do you like interacting with homeowners and helping to resolve plumbing issues?

If so, you’re in luck! Mr. Rooter Plumbing is looking for Master Plumbers!

Why You Should Join Our Team as a Master Plumber

We Invest in You – We offer robust training for our service professionals and provide you with resources to grow your skills and to operate under the brand that portrays the quality your skills reflect. As an independently owned and operated location, we take our work environment very seriously. Which is why we hold weekly meetings as a team for training and development.

We Help You Achieve Your Goals – We’ll show you how you can control your income growth and reach your financial goals as a master plumber.

We Share Our Success with You – We’ve figured out the formula and will show you how to deliver an exceptional customer experience.

Here are Your Responsibilities as a Master Plumber for Mr. Rooter Plumbing

As master plumber, you are a key member of our team. Our customers look to your expertise to help solve their issues and build confidence that their homes and businesses will be safe and that we are taking every measure to resolve plumbing

challenges.

Here are the primary responsibilities for this position:

• You will help customers with various plumbing needs, from installations to repairs. This could range from installing basic fixtures to replacing a home's or business main line. Note: Complex troubleshooting is often involved so experience as a master plumber is a must!
• Your license will be the tied to the operations of this Mr. Rooter location. Which means you would be the face of our Mr. Rooter Plumbing location, interacting with our customers, local city and government and by providing guidance to the up-and-coming interns and journeymen plumbers. This means job security for you and the ability to operate like an owner/manager, without the investments needed to start a business.
• You ensure the safety of both yourself and the people you serve, leaving the worksites safer than when you first walked in. You'll identify and present opportunities and solutions to the customer to ensure the safety of their family and property.

Here’s How We Measure Success

• High Quality of Work – The work needs to be done correctly, the first time. You’ll know the job was done right by paying attention to detail, inspecting and properly diagnosing plumbing concerns, and delivering high-quality workmanship.
• Top-Notch Customer Satisfaction – You will be responsible for ensuring a high level of customer satisfaction by delivering an amazing customer experience. Earn the trust of the customer by showing confidence as our master plumber and providing customized recommendations and job oversight.
• Efficiency – To succeed in this role, you must do the job well and promptly. You must meet the needs of our customers so we can run a healthy business that takes care of our team. Additionally, as master plumber, you must help us in nurturing a positive and friendly work environment, by providing coaching as needed and by championing our growth strategies.

How to Know If You Are a Good Fit

As a Mr. Rooter Plumber,

• You focus on the positive and enjoy being around upbeat people.
• You keep your promises to the customer and the team.
• You must be detail-oriented, both in your work and when communicating with the customers.
• You are professional by nature, and it shows up in everything you do.
• You are comfortable with using technology, especially a tablet while in the field.
• You enjoy meeting new people and building new relationships.
• You welcome feedback and are always looking to sharpen your skills.
• You are willing to champion our branded dress code, conduct business according to our high customer service standards, and adopt the Mr. Rooter way of operations.
• Ensure that the Mr. Rooter location meets all plumbing regulatory requirements.
• Provide project management oversight as required by state and county require.
• Ensure Safety Standards are met by implementing and enforcing safety protocols.
• Provide an element of quality control by routinely inspecting the work of plumber and supporting staff to ensure it meets regulatory standards.

Job Requirements

The following are the minimum requirements for the Master Plumber position.

• Minimum 2 years of prior professional-level Master Plumbing experience.
• Must hold valid Master Plumbers license in our state.
• Valid driver’s license and clean driving record.
• Knowledge: In-depth knowledge of local plumbing codes and regulations as well as national and company pluming standards.
• Communication: Excellent communication and interpersonal skills, with the ability to interact with owners, customers, regulatory authorities, and direct reports with respect and dignity.

Here’s What We Provide For You

• Branded Company Vehicle – You’ll be responsible for taking care of it while using it to serve our customers.
• Mr. Rooter Plumbing Uniform – We make it easy for you to look professional.
• iPad and Software Applications – We provide state-of-the-art digital tools for a smooth process for customer visits.
• Training Program – As part of the Mr. Rooter Plumbing franchise, we offer in-depth training to advance your skills.

Pay and Benefits

The starting pay range for our Master plumbers is $XX.00 to $XX.00 per hour, depending on your level of experience and involvement in day-to-day operations (these requirements vary by state). Our service professionals are paid a base hourly fee PLUS incentives based on performance, additional work performed, and overall job profitability.

OR

While our service professionals are paid through commissions only, the commissions are generous and based on overall performance, additional work performed, and overall job profitability. We take care of setting all the appointments so you can focus on doing what you do best - repairing our customers' homes and businesses. We also offer the following benefits for our plumbers:

• [To be filled in by location]