Master Data and Operations Process Specialist

ABB Inc; Cary (NC); Hybrid; USD 101,000 - 161,000; Full time

Benefits offered by this job

Hybrid/Remote work option

Job summary

ABB is seeking an expert to oversee Master Data operations and Customer Master Data management within SAP Torque. You will standardize processes, drive enhancements, and measure KPIs to boost data quality and customer experience. Hybrid work is available, with potential remote work for the ideal candidate.

You will lead a high‑performing team, collaborate across Digital, Sales, and Finance, and deliver data‑driven improvements to operational efficiency and business performance.

Qualifications

• Bachelor’s degree from an accredited university.
• Proficiency in SAP/Torque, Salesforce.com and Master Data Governance (MDG).
• Minimum of 8 years’ professional work experience and 5+ years in customer service or sales support.
• Data analytics skills with Power BI or equivalent; Lean Six Sigma certification or equivalent experience.

Responsibilities

• Oversee Master Data creation, maintenance, archiving, and governance with high data quality.
• Lead end‑to‑end process design and continuous improvement for Master Data.
• Support users and projects through a network of Master Data specialists and stakeholders.
• Own development and evaluation of performance metrics, reporting, and analytics.

Skills

SAP/Torque

Salesforce.com

MDG (Master Data Governance)

Power BI

Data analytics

Lean Six Sigma (Green/Black Belt)

Education

Bachelor’s degree

Tools

Salesforce.com

MDG

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

Programs and Operations Leader

__

In this role, you will oversee Master Data operations and Customer Master Data management within SAP (Torque) ERP. You will drive global process standardization, continuous improvement, and cross‑functional initiatives that enhance operational efficiency, data quality, and customer experience. Each day, you will lead the process and KPIs for a high‑performing team, ensure service excellence, and deliver results against key operational and performance metrics.

The work model for this role is: Hybrid but could be Remote for the ideal candidate.

Key Responsibilities

• Oversee Master Data creation, maintenance, archiving, and governance activities, ensuring high data quality, service continuity, and adherence to agreed service levels.
• Lead end‑to‑end process design and continuous improvement initiatives to standardize, simplify, and automate Master Data processes, improving operational efficiency and customer experience.
• Support business users and projects through a network of Master Data specialists and super users, collaborating with Digital, Sales, Finance, and other stakeholders to implement scalable solutions.
• Own the development and ongoing evaluation of performance metrics, reporting, and data analytics across Master Data Operations to identify trends, measure program effectiveness, and drive data‑driven decisions that improve operational efficiency and business performance.

Qualifications

• Bachelor’s degree from an accredited university or college.
• Proficiency in SAP/Torque, Salesforce.com and Master Data Governance (MDG).
• Minimum of 8 years of professional work experience.
• Minimum of 5 years of experience in customer service or sales support.
• Proficiency in data analytics, Power BI (or equivalent) and dashboard development.
• Lean Six Sigma Green Belt (or black belt) certification or equivalent experience applying continuous improvement and process optimization methodologies.
• Candidates must already have work authorization that would permit them to work for ABB in the US.

Our Team Dynamics

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

What's In It For You

We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger.

ABB is an Equal Employment Opportunity and Aff… All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf As an Equal Employment Opportunity and Aff… applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner. - Hybrid

While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $100,500 and $160,800 annually and is eligible for a short‑term incentive plan/annual bonus.

ABB Benefit Summary For Eligible US Employees

[excludes ABB E-mobility, Athens union, Puerto Rico]

Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more

Health, Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus.
• Vision benefit.
• Company paid life insurance (2X base pay).
• Company paid AD&D (1X base pay).
• Voluntary life and AD&D – 100% employee paid up to maximums.
• Short Term Disability – up to 26 weeks – Company paid.
• Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance.
• Paid Parental Leave.
• Employee Assistance Program.
• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption.
• Employee discount program.

Retirement

• 401k Savings Plan with Company Contributions.
• Employee Stock Acquisition Plan (ESAP).

Time off

ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.

More About Us

ABB Smart Buildings enables optimization of energy efficiency, safety, security and comfort for any building type, through new installations or retrofit solutions. The Division offers integrated digital technologies to control HVAC, lighting, shutters, and security, in addition to energy distribution solutions including DIN rail products, enclosures and emergency lighting through to industrial plugs and sockets and conventional wiring accessories, accommodating for single family homes, multiple dwellings, commercial buildings, infrastructure and industrial applications. The Division’s highly innovative technologies and digital solutions serve rising global demand among real estate developers, owners, and investors for smart building technologies that optimize energy distribution and building automation. The scalable solutions aim to deliver significant sustainable and financial benefits, meeting social and environmental demands, while being able to address even the most complex of customers’ carbon reduction strategies.

Join us. Be part of the team where progress happens, industries transform, and your work shapes the world. Run What Runs the World.