Master Control Tech

Youth Opportunity Investments, LLC; Memphis (TN); On-site; USD 30,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Insurance

401k with 100% match up to 4%

Paid Time Off and 7 Paid Holidays

Tuition Assistance

Job summary

Youth Opportunity Investments, LLC is looking for a skilled Key Control (Master Control Technician) to manage safety and facility access at the Memphis Youth Academy. This full-time role offers a competitive salary and benefits package, including health and 401k matching.

The ideal candidate will have a high school diploma and experience with at-risk youth in a monitoring role. Responsibilities include monitoring youth movement, documenting access, and ensuring safety protocols. Join a valued team making a difference!

Qualifications

• Minimum of one year experience working with at-risk youth.
• Experience in a monitoring/control role in an institutional setting.

Responsibilities

• Monitor and control facility access.
• Documentation of visitation and youth movement.
• Communicate emergencies to appropriate staff.

Skills

Advanced oral communication skills

Advanced written communication skills

Independent thinking and acting

Education

High school diploma or equivalent

Job description

Key Control (Master Control Technician)

We are seeking a highly skilled and compassionate Key Control (Master Control Operator) to join our team. If you are passionate about providing care to youth in need and want to join a top-notch team, please apply today! We offer a competitive salary and comprehensive benefits package, including health, dental, vision insurance and a 401k that's top 3 % in the country.

Company: Youth Opportunity Investments – Memphis Youth Academy

Youth Opportunity is a nationally recognized leader in residential and behavioral health treatment for at‑risk youth. Memphis Youth Academy in Memphis, Tennessee is a higher‑capacity Youth Academy (approx. 68 beds) serving boys ages 13 to 18 in a trauma‑informed residential setting. The program integrates clinical mental health and behavioral treatment with daily academic instruction, art, music, recreation, and social skills development.

Youth typically spend 6 to 9 months in the program, participating in individual, family, and group therapy, restorative justice, life skills training, victim‑impact awareness, and pre‑vocational preparation. Small group living units foster stability, engagement, and preparation for reintegration into school and community environments.

Job Type

Full Time

Benefits

• Medical, Dental, Vision, and Life Insurance eligible after 60 days of employment
• 401k with 100% match up to 4% of your salary after 60 days of employment
• Paid Time Off and 7 Paid Holidays (for full‑time employees)
• Tuition Assistance and Opportunities for Growth

Key Responsibilities

This position is responsible for the monitoring and control of facility access and for monitoring the facility, youth, and line movement.

• Performs responsibilities which involve placing and answering calls, remembering names of facility staff including location and facility program routines.
• Responsible for the entrance and exit of visitors and proper documentation of visitation, off‑site trips and appointments of youth and staff.
• Authorizing, monitoring, and documenting youth movement.
• Monitoring of video systems.
• Completion of perimeter checks at the beginning and end of each shift.
• Communicates emergencies to the appropriate staff.
• Notify supervisor of receipt of paperwork, court orders, etc.
• Log all staff entering and leaving the facility.
• Monitors the fence, fire, and security alarms.
• Perform other duties as assigned.

Requirements

• Education: High school diploma or equivalent required.
• Experience: Minimum of one year experience working with at‑risk youth or working in a monitoring/control role in an institutional setting.
• Skills: Ability to think and act independently. Advanced oral and written communication skills.

Physical Demands

Must be in good physical health and emotionally stable. Must be able to move about the property. Must be able to participate in youth activities. Must be able to transport youth or staff. Must be free of communicable diseases as defined by the state and to the extent that data is attainable under the law. Must be able to pass PAR evaluation of physical techniques and written certification exam.

Other

Must maintain an appropriate and valid state driver’s license. Must meet state criminal background check requirements.

Equal Opportunity Employer

Youth Opportunity Investments is an equal opportunity employer and affords equal opportunity to all associates and applicants without regard to race, color, region, national origin, citizenship, gender identity, sexual orientation, age, physical or mental disability, veteran status, genetic data, or any other legally protected status.