Master Control Hub Operator

TEGNA Inc.; Town of Charlotte (NY); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Healthcare options

401(k) with company match

Teladoc access

Spring Health sessions

Paid time off

Nine holidays

Job summary

TEGNA in Charlotte, NC is seeking a Broadcast Hub Operator to manage on-air playlists, monitor multiple channel streams, and ensure immediate response to live programming issues. The role requires hands-on experience with broadcast operations and a willingness to work onsite.

The successful candidate will troubleshoot, coordinate with Technical Managers, and support both live and taped programming while maintaining high air quality and reliability for 24x7 operations.

Qualifications

• BA/BS in a related field or equivalent experience.
• Basic understanding of television production, broadcast operations, and/or news/sports/entertainment technical production requirements.
• Proficient in Excel and the entire Microsoft O365 suite of tools.
• Knowledge of and ability to use electronic equipment and computer hardware and software related to television broadcast operations, including video and audio routing equipment, file servers, remote transmitter monitoring equipment and multi-channel automation systems.
• Ability to troubleshoot, take immediate action, and resolve broadcast issues.
• Strong customer service attributes and skills.
• Strong organization and time management skills.
• Unwavering composure in high-pressure situations.
• Acute attention to detail.
• Excellent interpersonal communication skills.
• Experience working successfully as part of a team.
• Must be willing to work onsite at our facility in Charlotte, North Carolina
• Must be willing and available to work flexible hours, including overnight shifts, weekends, holidays in order to meet the needs of a 24x7 operation

Responsibilities

• Maintain and manipulate on-air playlists, execute program/commercial/marketing changes, support live-event and off-air workflows, send logs for reconciliation and troubleshoot channel playout issues.
• Responsible for the ingest and quality control of broadcast materials into all automation systems.
• Manage commercial integration, including rolling commercial breaks, during taped and live programming.
• Monitor and maintain the continuity and availability for multiple channel streams.
• Ensure continuity of programming by confirming that every piece of material is accounted for and ready for on-air playout.
• Act as first line responders for internal clients.
• Vigilantly protect our air by simulating the experience of a viewer and constantly checking for proper audio, video, captioning and picture quality.
• With the guidance of Technical Managers and supervisors, work as a team to promptly recover from any on-air discrepancies.
• Other duties as assigned.

Skills

Excel

Microsoft 365

Broadcast operations

Troubleshooting

Customer service

Interpersonal communication

Education

BA/BS in related field

Tools

Video routing equipment

File servers

Automation systems

Remote transmitter monitoring

Job description

About TEGNA

TEGNA Inc. helps people thrive in their local communities by providing the trusted local news and services that matter most. With 64 television stations in 51 U.S. markets, TEGNA reaches more than100 million people monthly across the web, mobile apps, streaming, and linear television. Together, we are building a sustainable future for local news.

TEGNA’s broadcast operations hub in Charlotte, NC seeks a Broadcast Hub Operator to join our team. This position is part of a team responsible for the live operation, monitoring and support of multiple stations 24 by 7 in a single centralized environment. This position will perform duties to ensure the on-air integrity of multiple network programming feeds and provide immediate response to emergency situations that may affect on-air programming. The ideal candidate is a self-starter capable of working independently or as part of a team. Must be willing to work onsite at our facility in Charlotte, North Carolina.

Responsibilities** : **

• Maintain and manipulate on-air playlists, execute program/commercial/marketing changes, support live-event and off-air workflows, send logs for reconciliation and troubleshoot channel playout issues
• Responsible for the ingest and quality control of broadcast materials into all automation systems
• Manage commercial integration, including rolling commercial breaks, during taped and live programming
• Monitor and maintain the continuity and availability for multiple channel streams
• Ensure continuity of programming by confirming that every piece of material is accounted for and ready for on-air playout
• Act as first line responders for internal clients
• Vigilantly protect our air by simulating the experience of a viewer and constantly checking for proper audio, video, captioning and picture quality
• With the guidance of Technical Managers and supervisors, work as a team to promptly recover from any on-air discrepancies
• Other duties as assigned

Requirements:

• BA/BS in a related field or equivalent experience
• Basic understanding of television production, broadcast operations, and/or news/sports/entertainment technical production requirements
• Proficient in Excel and the entire Microsoft O365 suite of tools
• Knowledge of and ability to use electronic equipment and computer hardware and software related to television broadcast operations, including video and audio routing equipment, file servers, remote transmitter monitoring equipment and multi-channel automation systems
• Ability to troubleshoot, take immediate action, and resolve broadcast issues
• Strong customer service attributes and skills
• Strong organization and time management skills
• Unwavering composure in high-pressure situations
• Acute attention to detail
• Excellent interpersonal communication skills
• Experience working successfully as part of a team
• Must be willing to work onsite at our facility in Charlotte, North Carolina
• Must be willing and available to work flexible hours, including overnight shifts, weekends, holidays in order to meet the needs of a 24x7 operation

Desired:

• 3-5 years of experience in a master control or production control room television environment
• Proven passion for media, television, and technology

Benefits:

TEGNA offers comprehensive benefits designed to safeguard the physical, mental and financial health of our employees and their families. TEGNA offers two medical plan options for full and part-time employees through Blue Cross Blue Shield of Texas, as well as access to dental and eye care coverage; fertility, surrogacy and adoption assistance; disability and life insurance.

Our 401(k) program offers full, part-time and temporary employees the opportunity to contribute 1% - 80% of their pay on a pre-tax basis to TEGNA’s 401(k). Contributions made up to the first 4% of pay are eligible for a 100% match from the company and are 100% vested from day one.

Regardless of participation in TEGNA medical plans, ALL employees and their eligible family members receive nine free virtual doctor’s appointments with a physician through Teladoc, and 12 free annual therapy sessions with a licensed clinician through Spring Health.

TEGNA offers a generous Paid Time Off (PTO) benefit as well as nine paid holidays per year.

* Some jobs are covered by a collective bargaining agreement and thus some or all of the benefits described herein may not apply. For example, some newsroom bargaining unit employees receive health and retirement benefits under plans administered by the union.

EEO statement :

TEGNA Inc. is a proud equal opportunity employer. We areproud to be an equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture. We value and consider applications from all qualified candidates without regard to actual or perceived race, color, religion, national origin, sex, gender, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, enrollment in college or vocational school, political affiliation, military or veteran status, citizenship status, genetic information, or any other basis protected by federal, state or local law. TEGNA will reasonably accommodate qualified individuals with disabilitiesin accordance with applicable law. If you are in need of an accommodation in order to submit your application, please email [e-mail]