Masselow's Host

Northern Quest; Airway Heights (WA); On-site; USD 22,000 - 30,000; Full time

Job summary

Northern Quest is seeking a friendly host/hostess to welcome guests, escort them to tables, and present menus. You will work closely with servers and bussers to ensure a smooth shift and a great guest experience.

The role requires ability to handle busy periods, maintain a positive attitude, and follow Tribal Gaming and facility policies. High school diploma or GED is required, with some experience preferred.

Qualifications

• Previous host/hostess and cashier experience preferred.
• Strong customer service and communication skills.
• Ability to stay calm and professional during busy shifts.
• Willingness to learn and follow internal controls and policies.

Responsibilities

• Greet guests, escort to tables, and present menus.
• Provide attentive, friendly service and invite guests to return.
• Coordinate with servers and bussers to maintain a smooth shift.
• Answer phones politely and manage seating rotation.
• Educate guests about daily specials and promotions.
• Maintain a clean, organized dining area and stock supplies.

Skills

Host/hostess experience

Problem-solving under pressure

Education

High School Diploma or GED

Job description

Summary of Functions

Monitors and coordinates activities of dining room personnel to provide fast and courteous service to patrons by performing the following duties.

Essential Duties and Responsibilities

• Ensures compliance with the Kalispel Tribe of Indians- Internal Controls, and Northern Quest Policies and Procedures.
• Performs as a team member with supervisor, bussers, and servers in maintaining a smooth and efficient shift.

• Welcome guests in an appropriate manner, escort them to tables, and provide menus.
• Provide attentive and friendly service and invite guests to return, greets the guests upon leaving.
• Help busser in restaurant as needed.
• Communicate all food and service complaints to the Supervisor.
• Be able to educate guests about the daily specials.
• Keep your area well stocked and organized.
• Answer the phone in a pleasant and inviting manner.
• Seat guest using proper seating rotation.
• Accommodate guest preferences to the best of your ability while maintaining a great attitude.
• Keep in constant communication with servers and bussers to ensure a great guest experience.

• Available and willing to work any changes in hours deemed necessary for Business Levels.
• Responsible for maintaining a good attendance record.
• May be required to be a panelist for the Internal Review Hearings.

• This job description does not list all of the duties of this position. You may be instructed by management to perform other duties as assigned.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Experience

• Prior host/hostess and cashier experience preferred

Skills & Abilities

• Skill in identifying and resolving problems under pressure conditions.

Education

High School Diploma or GED.

Other Requirements

• Ability to obtain and maintain a Tribal Gaming License.
• Washington State Food Handler Permit within 14 days of start date.
• Hepatitis A vaccination.
• Available to work nights, weekends and holidays as required.

Physical Demands

• Requires the ability to lift and/or move objects weighing up to 75 pounds.
• Constantly requires the ability to give and receive detailed information through verbal communication.
• Constantly requires verbally expressing or exchanging ideas of essential instructions accurately, loudly, or quickly.
• Constantly requires working with fingers rather than the whole hand or arm.
• Constantly requires repetitive movement of the wrists, hands, and/or fingers.
• Requires walking or moving about to accomplish tasks.
• Requires standing and/or sitting for sustained periods.
• Requires ascending or descending stairs or ramps using feet and legs and/or hands and arms.
• Occasionally requires raising objects from a lower to a higher position or moving objects horizontally.
• Requires stooping, which entails the use of the lower extremities and back muscles.
• Occasionally requires crouching.
• Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust focus.

Work Environment

While performing the duties of this job, the employee is exposed to tobacco smoke, moving mechanical parts, and fumes or airborne particles. The worker is frequently subject to inside environmental conditions, which protect from weather conditions, but not necessarily from temperature changes, and is occasionally subject to outside environmental conditions and wet and/or humid conditions. The noise level in the work environment is usually moderate.

Hiring Preference

The Kalispel Tribe of Indians is an Equal opportunity employer. Consistent with federal law, the Kalispel Tribe of Indians applies Indian preference in employment. It is the policy of the Kalispel Tribe of Indians to give preference in hiring, promotions, and transfers into vacant positions to qualified applicants in the following order: 1) Kalispel Tribal Members; 2) Spouses of an enrolled Kalispel Tribal Member; 3) enrolled members of other Indian Tribes; 4) all other applicants.

General Sign-off & Disclaimers

The employee is expected to adhere to all company policies.

At-Will Employment: Employment with the Kalispel Tribe of Indians is at-will and can be terminated with or without cause, and with or without notice, at any time, either at the option of the employee or the Kalispel Tribe of Indians.

Drug Testing: The Kalispel Tribe of Indians is a drug free workplace. All applicants are subject to drug testing at the time of hire and at unannounced times during employment.

Background Investigation: All candidates and employees may be subject to a background investigation.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

I have read and understand this explanation and job description.