Massage Therapist - FT

Seneca Gaming Corporation; City of Niagara Falls (NY); On-site; USD 18,000 - 21,000; Full time

Job summary

Seneca Gaming Corporation seeks a Massage Therapist to provide massages and related treatments to clients within the casino environment, following all company policies and safety guidelines.

The ideal candidate holds a NY state massage license, is 18+, and has strong customer service and communication skills to interact with patrons and colleagues in a fast-paced setting. You will organize your workspace, maintain sanitation, and promote salon services, contributing to guest satisfaction.

Qualifications

• Must be 18 years of age or older.
• Must possess a current NY state license in massage therapy and maintain it during employment.
• Strong customer service and interpersonal communication skills.

Responsibilities

• Provide massages and therapeutic treatments according to policy.
• Organize and sanitize treatment room and supplies.
• Apply massage techniques while following health and safety guidelines.
• Promote salon/spa products and services.
• Maintain professional proficiency with current techniques and equipment.
• Deliver exceptional customer service in a professional manner.
• Keep a clean, safe work environment and adhere to schedules.
• Complete required training within nine months of employment.
• Attend meetings and comply with all policies and procedures.
• Follow information security guidelines as required.
• Adapt to a 24-hour scheduling environment and maintain a professional appearance.

Skills

Customer service

Communication

Interpersonal skills

Attention to detail

Education

NY state license in massage therapy

Job description

The Massage Therapist provides massages and other hygienic/therapeutic treatments to clients. All duties are to be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• 1. Apply external manipulations to stimulate circulation, reduce muscle tension and promote relaxation.
• 2. Organize room and supplies prior to services and sanitizes room at completion of services.
• 3. Must possess knowledge of and ability to effectively apply techniques and procedures related to massage therapy. Adheres to all health and safety precautions.
• 4. Promote the sale of salon/spa products and services.
• 5. Maintain professional proficiency in state-of-the-art techniques, procedures, equipment and all phases of the massage process.
• 6. Promote positive public/employee relations at all times.
• 7. Maintain a clean, safe, hazard-free work environment within area of responsibility.
• 8. Perform all other related and compatible duties as assigned.
• 9. Must adhere to Seneca Gaming Corporation Policies and Procedures.
• 10. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times.
• 11. Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
• 12. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
• 13. Must complete all required SGC Training programs within nine (9) months from commencement of employment.
• 14. Attend all necessary meetings.
• 15. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule.
• 16. Appropriate attire/ clean uniform/ appearance

QUALIFICATIONS/REQUIREMENTS:

Education/Experience:

• 1. Must be 18 years of age or older upon employment.
• 2. High school diploma or equivalent required.
• 3. Must possess a current NY state license in massage therapy. Maintain license during employment, responsible for renewal of license.
• 4. Possess well-developed customer service techniques and interpersonal skills to effectively communicate with clients.

Language Skills and Reasoning Ability:

• 1. Must possess excellent communication skills.
• 2. Ability to write routine correspondence and to speak effectively to the public, employees and customers.
• 3. Ability to define problems, collect data, establish facts and draw valid conclusions.
• 4. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Physical Requirements and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted.

• 1. While performing the duties of this job, the employee is regularly required to stand; use hands to massage, handle, and feel.
• 2. Must be able to work with spa products and equipment.
• 3. Light lifting.
• 4. Must be able to stand, walk, and move through all areas of the casino/hotel for extended periods of time.
• 5. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees, and members of the business community in all situations.

Salary Starting Rate:

$13.30

Compensation is negotiable based on experience and education.

Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.