Massage Therapist

BENCHMARK; Santa Rosa (CA); On-site; USD 34,000 - 48,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Massage Therapist for The Flamingo Resort & Spa. You will deliver therapeutic massage sessions in a luxury spa setting, ensuring guest comfort and safety while maintaining a pristine treatment environment.

Candidates must hold a CA massage license, have at least 500 hours of education, and prefer 1 year of spa experience. Excellent customer service and flexible hours are required for evenings, weekends, and holidays.

Qualifications

• Must hold a valid CA Massage Therapy license or certification.
• IDK
• Minimum 500 hours of massage therapy education.
• Minimum of 1 year of professional spa/wellness experience preferred.
• Strong knowledge of anatomy, physiology, and massage techniques.
• Excellent customer service and communication skills.

Responsibilities

• Deliver professional massage treatments (Swedish, deep tissue, sports, prenatal) per spa protocols.
• Consult with clients to understand needs, expectations, and medical considerations.
• Customize sessions based on individual guest preferences.
• Maintain cleanliness and organization of treatment rooms and common areas.
• Adhere to safety, hygiene, and sanitation standards; sterilize tools and linens as required.
• Promote spa services and wellness offerings to guests when appropriate.
• Keep accurate treatment records and client notes.
• Participate in ongoing training to stay current with industry trends.

Skills

Customer service

Communication

Teamwork

Professional demeanor

Flexibility

Education

Massage Therapy License (CA)

500+ hours massage education

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.About our property:The Flamingo Resort & Spa is a mid-century marvel in The Valley of the Moon. The buildings, rendered with natural materials and iconic angular silhouettes, are the work of master architect Homer A. Rissman. Set on a 10-acre campus, it is an incomparable property for both its city access and sense of complete retreat.What you will have an opportunity to do:The Massage Therapist is responsible for delivering professional, therapeutic, and rejuvenating massage treatments to guests and members in accordance with spa protocols and guest preferences. This position ensures the highest level of customer service, safety, and satisfaction while maintaining a clean, stocked, and professional work environment.Essential Duties and Responsibilities:Perform various massage and body treatments, including Swedish, deep tissue, sports, prenatal, and specialty services, as trained and certified.Consult with clients to understand their needs, expectations, and any medical concerns or contraindications.Customize massage sessions based on individual guest needs and preferences.Maintain cleanliness and organization of treatment rooms and common areas before, during, and after each service.Adhere to all safety, hygiene, and sanitation standards, including proper cleaning and sterilization of tools and linens.Promote spa services and wellness offerings to guests when appropriate.Keep accurate treatment records and client notes in accordance with spa standards.Participate in ongoing training and continuing education to enhance skills and stay current with industry trends.Maintain confidentiality of all guest and proprietary information.Arrive on time for shifts and appointments and ensure the schedule is managed efficiently.What are we looking for?Qualifications:Must hold a current and valid Massage Therapy license or certification in the state of California (or applicable state).Minimum 500 hours of massage therapy education from an accredited school.Minimum of 1 year of professional experience preferred, ideally in a spa, resort, or wellness center.Strong knowledge of anatomy, physiology, and various massage techniques.Excellent customer service and communication skills.Professional, positive, and team-oriented attitude.Ability to work flexible hours including evenings, weekends, and holidays.Compensation:$25.00-$35.00Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.