Massage Therapist

Wisconsin Athletic Club, LLC; North Shore (WI); On-site; USD 40,000 - 50,000; Full time

Job summary

Join a leading health and wellness club as a Massage Therapist, where you will enhance clients' wellbeing through therapeutic massage. This entry-level role involves client interaction, maintaining a clean environment, and achieving massage goals. You will play a vital role in client retention and satisfaction, contributing to a positive atmosphere. The position offers opportunities for personal and professional development within a supportive team.

Qualifications

• Must be licensed and registered by the state.
• Achieve or exceed massage goals.

Responsibilities

• Build a client base and welcome clients at check-in.
• Maintain cleanliness of the Massage area.
• Communicate promptly with therapists and Team Lead.

Skills

Communication

Teamwork

Customer Service

Education

State License

National Certification

CPR Certification

Job description

Join to apply for the Massage Therapist role at Wisconsin Athletic Club, LLC

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Massage Therapist – Job Description & Performance Expectations

At WAC, we offer Massage Therapy for members and non-members to help improve wellbeing by reducing stress, relieving pain, enhancing circulation, and promoting relaxation and recovery. As a Massage Therapist, you will build a client base, welcome clients at check-in, process payments, and handle rebookings and cancellations. You must be licensed and registered by the state. This role is front-line, allowing your personality to shine and enabling you to connect with team members, members, and guests. You will have the opportunity to make a meaningful difference in people’s lives.

I. Daily Operations

• Display a member-first attitude by creating raving fans and attracting and retaining members.
• Be visible and interact regularly with clients and prospective clients using smiles, names, and eye contact.
• Attend Massage meetings.
• Manage or find substitutes for scheduled massages and inform the Team Lead of any changes.
• Maintain cleanliness of the Massage area before, during, and after sessions.
• Communicate promptly with therapists and Team Lead; respond to correspondence within one business day.
• Maintain SOAP notes for all clients via SOAP Vault.
• Follow all Massage department policies and procedures.

II. Team

• Participate in 90-day reviews and ongoing evaluations.
• Communicate concerns, suggestions, and complaints to the Team Lead.
• Pursue ongoing personal and professional development and share learnings with others.
• Be a team player and assist wherever possible.

III. Safety

• Know the Safety and Emergency Action Plans.
• Maintain safety and cleanliness of the Massage area.
• Own and resolve Massage-related issues to ensure safety.
• Report all issues and broken equipment to the GM, Manager-On-Duty, or Maintenance team.
• Maintain good standing for your state license, national certification, and CPR.
• Follow HIPAA guidelines for privacy.
• Adhere to insurance, liability, and incident reporting procedures.

IV. Financial

• Communicate the value, benefits, and pricing of Massage services to clients.
• Schedule Massages accurately in the management system for correct payroll.
• Complete individual Massage payroll by the deadline.

V. Income Generation

• Achieve or exceed massage goals.
• Contribute to exceeding Aquatics goals both individually and department-wide.
• Follow up regularly with clients for rebooking and retention.
• Share promotions like Buy 100, Get 20 events.
• Upsell or recommend additional services.

VI. Programming

• Assist with Massage programs and events.
• Use the Program Process for creating or evaluating events.
• Participate in upcoming programs and community activities to promote the club.

VII. New Member Integration & Retention

• Welcome new clients and connect them to other programs and events.
• Engage members and guests within 5 feet with a friendly greeting.
• Follow up with clients to ensure retention.
• Participate actively in retention programs.

Seniority Level

• Entry level

Employment Type

• Other

Job Function

• Health Care Provider

Industries

• Health, Wellness & Fitness