Massage Therapist

Yaamava' Resort & Casino at San Manuel; Highland (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

Yaamava' Resort & Casino at San Manuel is seeking a Massage Therapist to provide relaxation and wellness through professional massage and body treatments. The role requires two years of experience, a California Massage Therapy license, and strong communication skills.

The Massage Therapist will uphold cleanliness and safety standards in spa facilities while collaborating with management to enhance service offerings. Evening and weekend shifts may be necessary, along with physical duties such as lifting up to 40 pounds.

Qualifications

• Minimum of two years of Massage Therapist experience required.
• Must communicate effectively with guests regarding wellness goals.
• Ability to maintain confidentiality of sensitive guest information.

Responsibilities

• Provide Best in Class massages and body treatments to guests.
• Prepare and sanitize treatment rooms and tools before appointments.
• Maintain cleanliness and safety of all Spa facilities.
• Collaborate with management on Spa service offerings.
• Assist with loyalty wellness membership program.

Skills

Verbal communication across all levels

Presentation skills

Writing skills

Computer skills covering Microsoft Office

Education

High School Diploma or GED

Professional Massage Therapy license in California

Job description

Overview

Under the direction of the Supervisor, Spa Services, the Massage Therapist provides relaxation, wellness and restoration to guests through spa services including massages, body treatments and general wellness care. Maintains operational excellence, product/service knowledge and safety and sanitization best practices. Ensures a clean and safe environment for all patrons, team members and vendors, while safeguarding assets and guaranteeing departmental integrity.

Essential Duties And Responsibilities

• Greets Spa guests and ensures they are comfortable during service and wait time, providing Best in Class massages and/or body treatments using multiple techniques. Upholds enterprise, industry, and department policies and procedures, ensuring professionalism and compliance at all times. Monitors and adheres to the scheduled time during shifts.
• Prepares rooms and tools for scheduled treatments prior to appointment start time. Ensures treatment rooms and areas are clean and sanitized using approved procedures. Restocks treatment products in treatment areas regularly. Removes soiled laundry and resets with clean laundry using required safety and sanitizing practices during shift.
• Communicates with guests in a professional and thoughtful manner to identify medical issues, allergies or other concerns while discussing guest wellness goals prior to service. Demonstrates genuine care for guest comfort and safety. Maintains confidentiality of personal/sensitive guest information.
• Assists with opening and closing duties for Spa Services while ensuring cleanliness, health and safety of all Spa facilities, treatment areas, and dispensary of professional Spa products.
• Collaborates with department upper management in ongoing development and positioning of Spa Treatment and Service offerings, including concept definition, philosophy, and service/product offerings. Stays current on industry standards and techniques.
• Assists with maintaining strong loyalty wellness membership program.
• Performs other duties as assigned to support the efficient operation of the department.

Education, Experience And Qualifications

• High School Diploma or GED required.
• Minimum two (2) years of Massage Therapist experience required.

Knowledge, Skills And Abilities (KSA)

• Must have the ability to communicate verbally across all levels of the enterprise.
• Must have good presentation skills.
• Must have excellent writing skills and strong computer skills covering Microsoft Office applications as well as all compliance applications.

Licenses, Certifications And Registrations

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• Professional Massage Therapy license in California required.
• No Driving Responsibilities: Role does not require a driver’s license or insurance.

Physical Requirements/Working Conditions – Environment

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

• Primary work environment is in a climate-controlled office setting.
• Travel may be required for meetings, trade shows, and conferences.
• Evening, weekend and holiday shifts may be required.
• Fast-paced, high-demand environment.
• Physical ability to lift up to 40 pounds occasionally and perform related activities described in the job.
• Sedentary work: sitting for extended periods; use of computer and office equipment.
• Physical activities include balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing and repetitive motions.
• Hearing and vision requirements appropriate to the role, including ability to communicate effectively and analyze information.
• Mobility to move in an office environment and to travel to promotional events, meetings and properties.
• Endurance to sit, walk and stand for extended periods and maintain productivity.
• The employee may be exposed to fumes or airborne particles including secondhand smoke.

Reasonable accommodation will be made in compliance with applicable law.