Massachusetts, Back Bay, Membership Sales Guide

Glowbar; Boston (MA); On-site; USD 35,000 - 65,000; Full time

Benefits offered by this job

Uncapped commission

Medical, dental, and vision insurance

Vacation time and sick leave

Holiday pay

DailyPay access

Life and disability insurance

Employee assistance program

Commuter benefits

Free Glowbar membership + guest passes

Employee discount on skincare

Referral bonuses

Product credit for referrals

Job summary

Glowbar in Boston is seeking a Studio Guide to be the heartbeat of the client experience. You’ll greet guests, drive membership and package sales, book follow-up visits, and keep the studio spotless from front desk to back of house.

We value 1+ years in hospitality or sales, a genuine passion for people, and a proven ability to close. This is a fast-paced, commission-based role with strong earning potential in a beauty-forward team.

Qualifications

• 1+ years of hospitality or sales experience with proven sales results.
• Genuine passion for people and creating memorable experiences.
• Confidence in sales conversations with willingness to earn commissions.
• Ability to close sales and convert prospects into recurring members.

Responsibilities

• Welcome every client with warmth and energy, making them feel valued.
• Drive membership and package sales by connecting clients to Glowbar.
• Lock in rebooking and manage waitlist to optimize the schedule.
• Be the voice of the studio via phone, email, and text.
• Share product knowledge and at-home routine suggestions to support skincare goals.
• Track personal sales performance and contribute to improvements.
• Keep the studio spotless and client-ready from front desk to laundry.
• Share observations with management to improve client experience.

Skills

Hospitality experience

Sales experience

Customer service

Closing skills

Job description

Glowbar is reinventing the facial with custom, 30-minute treatments led by expert estheticians, designed to deliver results. Since launching in NYC in 2019, we’ve grown fast, with locations across the Northeast and more on the way.

Every client who walks through our doors feels welcomed, cared for, and excited to come back and that starts with you. As a Studio Guide, you’re the heartbeat of the Glowbar experience: the first face clients see, the voice they hear on the phone, and the person who makes the whole visit feel seamless from start to finish. This is a role for someone who genuinely loves people, thrives on the energy of a great sale, and takes as much pride in a spotless studio and airtight books as they do in turning a first-time visitor into a loyal member.

What You’ll Do:

• Welcome every client with warmth and energy making each person feel like the most important guest in the room
• Drive membership and package sales by genuinely connecting clients to the Glowbar experience and the results it delivers - this is a sales focused role with real revenue targets
• Lock in rebooking and next appointments post-service, and manage the waitlist to keep the schedule optimized (a key driver of client retention and repeat sales)
• Be the voice of the studio: handling all client communication via phone, email, and text with professionalism and care
• Share product knowledge and at-home routine suggestions to support the client’s skincare journey, upselling and cross-selling retailproducts where appropriate
• Track and report on personal sales performance, conversion rates, and membership metrics, using feedback to continuously improve close rates
• Keep the studio spotless, organized, and client-ready - from the front desk to the back of house including studio laundry
• Share observations and solutions with management to keep the client experience and team performance improving
• Be the ultimate Glowbar ambassador in personality, presentation standards, and education

Who We’re Looking For:

• 1+ years of hospitality experience and/or sales experience (restaurant, hotel, salon/spa, or comparable) with a proven track record of superior client service andmeeting/exceeding sales goals
• Genuine passion for people, hospitality, and creating memorable experiences
• Confidence in sales conversations, comfort with commission-based earning, and a strong drive to meet and exceed membership salestargets
• Demonstrated ability to close sales, handle objections, and convert prospects into loyal, recurring members
• A warm, professional presence and a hospitality-first mindset
• Flexible availability, including weekends (we’re busiest when clients have time to glow)
• Full-Time:5-day open availability, including both weekend days
• Part-Time:3-day open availability, including one weekend day
• Weekend Only:Saturday & Sunday every week
• Enthusiasm for beauty, skincare, and a fast-paced, target-driven environment

Your Glow Package (Compensation & Benefits):

• Uncapped commission: earn up to $15 per membership and $10 per package sold
• 2% annual compensation increase eligibility
• Medical, dental, and vision insurance largely covered by Glowbar for Full-Time team members
• 40 hours of vacation for Full-Time team members +sick leave for all team members
• Holiday pay at 1.5x for any of the 6 company holidays
• Access to DailyPay platform - access part of your paycheck before payday at no cost
• Disability, accident, critical illness, and life insurance coverage
• Employee Assistance Program (EAP) with free mental wellness support
• Commuter benefits to help save on transit and parking
• Free annual Glowbar membership ($780 value) and two annual guest passes ($170 value)
• 25% employee discount off skincare products
• $150 employee referral bonuses for bringing great people to the team
• $15 product credit for every first-time client you refer

Working Conditions:

• Our studios are energetic, on-your-feet environments. You should be comfortable with:
• Standing, walking, and moving throughout your full shift
• Bending, reaching, and lifting up to 15 lbs (supplies, laundry, merchandise)
• Stairs, varying temperatures, and the occasional humidity of a laundry room
• Evening, weekend, and holiday availability to meet client demand

We’re the DOPEST - and we mean it. Join us, and let your career truly glow!