Cabin John Front Desk Coordinator

Glowbar; Potomac (MD); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Sick leave

Holiday pay

DailyPay access

Life insurance

Commuter benefits

Free Glowbar membership

Employee discounts

Job summary

Glowbar is seeking a Studio Guide in Potomac, MD to own the front desk, welcome clients with warmth, and guide them through the Glowbar experience. You will drive membership and package sales, rebook appointments, and manage communications to ensure every visit is seamless.

We value a genuine passion for people, hospitality, and creating memorable experiences, with a flexible schedule including weekends. Join our energetic studios and help clients look and feel their best while maintaining a

Qualifications

• 1+ years of hospitality experience with proven client service and sales
• Confident in sales conversations and meeting membership goals
• Warm, professional presence with hospitality-first mindset
• Flexible availability including weekends

Responsibilities

• Own the front desk and set the tone for every visit
• Drive membership and package sales by connecting clients to Glowbar
• Manage rebooking and waitlist to keep the schedule optimized
• Handle client communication via phone, email, and text
• Share product knowledge and at-home routine ideas
• Keep the studio clean, organized, and client-ready
• Provide feedback to management to improve the client experience

Skills

Hospitality experience

Sales ability

Customer service

Communication

Job description

Glowbar is reinventing the facial with custom, 30-minute treatments led by expert estheticians, designed to deliver results without the fluff. Since launching in NYC in 2019, we’ve grown fast, with locations across the Northeast and more on the way.

Every client who walks through our doors feels welcomed, cared for, and excited to come back and that starts with you. As a Studio Guide, you’re the heartbeat of the Glowbar experience: the first face clients see, the voice they hear on the phone, and the person who makes the whole visit feel seamless from start to finish. This is a role for someone who genuinely loves people, thrives on the energy of a great sale, and takes as much pride in a spotless studio and airtight books as they do in turning a first-time visitor into a loyal member.

What You’ll Do:

You’ll own the front desk and set the tone for every single visit. Every day, you’ll:

Welcome every client with warmth and energy making each person feel like the most important guest in the room

Drive membership and package sales by genuinely connecting clients to the Glowbar experience and the results it delivers

Lock in rebooking and next appointments post-service, and manage the waitlist to keep the schedule optimized

Be the voice of the studio: handling all client communication via phone, email, and text with professionalism and care

Share product knowledge and at-home routine suggestions to support the client’s skincare journey

Keep the studio spotless, organized, and client-ready - from the front desk to the back of house including studio laundry

Share observations and solutions with management to keep the client experience and team performance improving

Be the ultimate Glowbar ambassador in personality, presentation standards, and education

Who We’re Looking For:

1+ years of hospitality experience (restaurant, hotel, salon/spa, or comparable) with a proven track record of superior client service and sales

Genuine passion for people, hospitality, and creating memorable experiences

Confidence in sales conversations and a drive to meet and exceed membership goals

A warm, professional presence and a hospitality-first mindset

Flexible availability, including weekends (we’re busiest when clients have time to glow)

Full-Time:5-day open availability, including both weekend days

Part-Time:3-day open availability, including one weekend day

Weekend Only:Saturday & Sunday every week

Enthusiasm for beauty, skincare, and a fast-paced, service-driven environment

Your Glow Package (Compensation & Benefits):

Uncapped commission: earn up to $15 per membership and $10 per package sold

2% annual compensation increase eligibility

Medical, dental, and vision insurance largely covered by Glowbar for Full-Time team members

40 hours of vacation for Full-Time team members +sick leave for all team members

Holiday pay at 1.5x for any of the 6 company holidays

Access to DailyPay platform - access part of your paycheck before payday at no cost

Disability, accident, critical illness, and life insurance coverage

Employee Assistance Program (EAP) with free mental wellness support

Commuter benefits to help save on transit and parking

Free annual Glowbar membership ($780 value) and two annual guest passes ($170 value)

25% employee discount off skincare products

$150 employee referral bonuses for bringing great people to the team

$15 product credit for every first-time client you refer

Working Conditions:

Our studios are energetic, on-your-feet environments. You should be comfortable with:

Standing, walking, and moving throughout your full shift

Bending, reaching, and lifting up to 15 lbs (supplies, laundry, merchandise)

Stairs, varying temperatures, and the occasional humidity of a laundry room

Evening, weekend, and holiday availability to meet client demand

We’re the DOPEST - and we mean it. Join us, and let your career truly glow!