Mass Postings - Shift Supervisor

Central Rock Gym; Maryland; On-site; USD 21,000 - 28,000; Full time

Job summary

Central Rock Gym in Maryland is seeking a Shift Supervisor to lead front desk operations and act as on-site point of escalation during assigned shifts.

You will oversee desk staff, greet members, manage check-ins with Rock Gym Pro, ensure safety and cleanliness, and coordinate with management on incident reporting and maintenance.

Qualifications

• Flexible schedule with nights, weekends, early mornings, and some holidays.
• Strong customer service, communication, and problem-solving skills.
• Ability to take initiative and make sound decisions during shifts.
• Friendly, approachable leadership style and the ability to multitask.
• Comfortable working at heights and lifting up to 50 lbs (location dependent).
• CPR/First Aid certification is a plus.
• Experience with Google Suite and Rock Gym Pro preferred.

Responsibilities

• Provide outstanding customer service at front desk and assist with memberships, programs, and day passes.
• Operate Rock Gym Pro for check-ins, registrations, sales, and waivers, including calendar management and payments.
• Provide facility tours and communicate programs and policies.
• Answer phone calls and emails as needed.
• Act as lead on duty and oversee desk staff during shifts.
• Escalate member concerns and operational issues when management is not present.
• Ensure staff coverage, punctuality, and adherence to policies.
• Monitor safety, cleanliness, and adherence to CRG standards; assist with maintenance tasks.

Skills

Customer service

Communication

Leadership

Problem solving

Multitasking

Tools

Rock Gym Pro (RGP)

Google Suite

Job description

Summary: As a Shift Supervisor, you will support the day-to-day operations of the gym while serving as the lead on duty during assigned shifts. This role combines front desk responsibilities with increased operational oversight, ensuring a safe, welcoming, and smoothly run facility in the absence of a General Manager or Assistant Manager. Shift Supervisors lead by example, provide exceptional member service, and act as a point of escalation for staff, members, and operational issues.

Responsibilities

Front Desk & Member Experience

• Provide outstanding customer service by greeting members and guests, answering questions, and assisting with memberships, programs, and day passes.


• Operate Rock Gym Pro (RGP) for check-ins, registrations, sales, and waivers. Be familiar with the more advanced functions of RGP including calendar management, processing change requests, invoices and payments, etc.


• Provide facility tours and ensure accurate communication of programs, policies, and services.


• Answer phone calls and emails as needed.

Shift Leadership & Oversight

• Act as the lead on duty during assigned shifts, ensuring smooth gym operations.


• Support and guide Desk Staff during shifts, answering questions and addressing issues as they arise.


• Serve as the primary escalation point for member concerns, staff questions, and minor operational issues when management is not present.


• Ensure staff coverage, punctuality, and adherence to policies during shifts.

Operational & Facility Support

• Monitor the gym for safety, cleanliness, and adherence to CRG standards.


• Ensure daily cleaning tasks and operational checklists are completed.


• Support incident reporting and responses, and emergency procedures as needed.


• Assist with basic facility upkeep and coordination of maintenance needs.


• Assist with additional tasks / projects as assigned by the General Manager.

Training & Communication

• Reinforce proper procedures, policies, and customer service standards with Desk Staff.


• Assist with onboarding and training of new Desk Staff as directed by management.


• Communicate notable issues, incidents, or operational concerns to the General Manager or Assistant Manager.

Requirements

• Flexible schedule with availability to work nights, weekends, early mornings, and some holidays.


• Prior experience as Desk Staff or in a similar customer-facing leadership role preferred.


• Strong customer service, communication, and problem-solving skills.


• Ability to take initiative and make sound decisions during shifts.


• Friendly, approachable, and confident leadership style.


• Ability to multitask and prioritize in a fast-paced environment.


• Comfortable working at heights of 40+ feet and lifting up to 50 lbs (location dependent).


• CPR/First Aid certification is a plus.


• Experience with Google Suite and Rock Gym Pro preferred.