Mass Postings - Shift Supervisor

Central Rock Gym; Orlando (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

Central Rock Gym is seeking a Shift Supervisor in Orlando, Florida, to manage day-to-day operations and provide exceptional service to members. You will lead by example, guiding Desk Staff and addressing member concerns during assigned shifts.

The ideal candidate has strong customer service and leadership skills, with the ability to handle operational tasks efficiently. Experience with Google Suite and Rock Gym Pro is preferred. A flexible schedule is required for this dynamic role.

Qualifications

• Flexible schedule with availability to work nights, weekends, and holidays.
• Prior experience in a customer-facing leadership role preferred.
• Comfortable working at heights of 40+ feet and lifting up to 50 lbs.

Responsibilities

• Lead gym operations as the point of contact during shifts.
• Provide customer service and support for members and guests.
• Ensure adherence to cleaning and safety standards.

Skills

Customer service

Communication

Problem-solving

Leadership

Tools

Google Suite

Rock Gym Pro

Job description

As a Shift Supervisor, you will support the day-to‑day operations of the gym while serving as the lead on duty during assigned shifts. This role combines front desk responsibilities with increased operational oversight, ensuring a safe, welcoming, and smoothly run facility in the absence of a General Manager or Assistant Manager. Shift Supervisors lead by example, provide exceptional member service, and act as a point of escalation for staff, members, and operational issues.

Responsibilities

Front Desk & Member Experience

• Provide outstanding customer service by greeting members and guests, answering questions, and assisting with memberships, programs, and day passes.
• Operate Rock Gym Pro (RGP) for check‑ins, registrations, sales, and waivers. Be familiar with the advanced functions of RGP including calendar management, processing change requests, invoices, and payments.
• Provide facility tours and ensure accurate communication of programs, policies, and services.
• Answer phone calls and emails as needed.
• Act as the lead on duty during assigned shifts, ensuring smooth gym operations.
• Support and guide Desk Staff during shifts, answering questions and addressing issues as they arise.
• Serve as the primary escalation point for member concerns, staff questions, and minor operational issues when management is not present.
• Ensure staff coverage, punctuality, and adherence to policies during shifts.

Operational & Facility Support

• Monitor the gym for safety, cleanliness, and adherence to CRG standards.
• Ensure daily cleaning tasks and operational checklists are completed.
• Support incident reporting and responses, and emergency procedures as needed.
• Assist with basic facility upkeep and coordination of maintenance needs.
• Assist with additional tasks / projects as assigned by the General Manager.

Training & Communication

• Reinforce proper procedures, policies, and customer service standards with Desk Staff.
• Assist with onboarding and training of new Desk Staff as directed by management.
• Communicate notable issues, incidents, or operational concerns to the General Manager or Assistant Manager.

Requirements

• Flexible schedule with availability to work nights, weekends, early mornings, and some holidays.
• Prior experience as Desk Staff or in a similar customer‑facing leadership role preferred.
• Strong customer service, communication, and problem‑solving skills.
• Ability to take initiative and make sound decisions during shifts.
• Friendly, approachable, and confident leadership style.
• Ability to multitask and prioritize in a fast‑paced environment.
• Comfortable working at heights of 40+ feet and lifting up to 50 lbs (location dependent). 
• CPR/First Aid certification is a plus.
• Experience with Google Suite and Rock Gym Pro preferred.