Mass Postings - Shift Supervisor

Central Rock Gym; Fort Myers (FL); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Central Rock Gym in Fort Myers, FL is seeking a Shift Supervisor to help manage day-to-day gym operations and lead on-duty staff. This role blends front desk duties with operational oversight to maintain a safe, welcoming, and smoothly run facility in the absence of the GM or Asst GM.

You will ensure guest satisfaction, guide Desk Staff, and act as escalation point for member concerns and operational issues while maintaining policy adherence and staff coverage.

Qualifications

• Previous desk staff or customer-facing leadership experience.
• Strong customer service and communication skills.
• Ability to lead by example and manage staff on shift.
• Comfortable with a fast-paced environment.
• Willing to work nights, weekends, holidays.

Responsibilities

• Greet members and guests; assist with memberships and day passes.
• Operate Rock Gym Pro for check-ins, registrations, waivers, sales, and payments.
• Provide facility tours and communicate programs and policies.
• Serve as lead on duty; escalate issues to management.
• Support desk staff and ensure coverage and policy adherence.
• Oversee safety, cleanliness, and incident reporting.
• Assist with onboarding and training of new desk staff.

Skills

Customer service

Leadership

Communication

Problem-solving

Multitasking

Safety awareness

Tools

Rock Gym Pro

Google Suite

Job description

Please Note: We are always excited to connect with talented individuals interested in joining our team. While we may not currently have an immediate opening for this specific role at this location, we are actively building a pipeline of qualified candidates for upcoming opportunities. Applicants may be considered for future openings as business needs evolve.

About Central Rock Gym

Central Rock Gym isn't just a climbing gym - it's a community-powered space where confidence is built, limits are challenged, and everyone is welcome. From first-time climbers nervously tying in to seasoned athletes projecting hard routes, CRG is a place where people come to grow - physically, mentally, and socially.

Our gyms are vibrant, high-energy environments that combine world-class climbing with fitness, youth programs, and a strong sense of belonging. What truly sets us apart isn't just the walls - it's the people who create the experience every day.

Summary:

As a Shift Supervisor, you will support the day-to-day operations of the gym while serving as the lead on duty during assigned shifts. This role combines front desk responsibilities with increased operational oversight, ensuring a safe, welcoming, and smoothly run facility in the absence of a General Manager or Assistant Manager. Shift Supervisors lead by example, provide exceptional member service, and act as a point of escalation for staff, members, and operational issues.

Responsibilities

Front Desk & Member Experience

• Provide outstanding customer service by greeting members and guests, answering questions, and assisting with memberships, programs, and day passes.
• Operate Rock Gym Pro (RGP) for check-ins, registrations, sales, and waivers. Be familiar with the more advanced functions of RGP including calendar management, processing change requests, invoices and payments, etc.
• Provide facility tours and ensure accurate communication of programs, policies, and services.
• Answer phone calls and emails as needed.
• Act as the lead on duty during assigned shifts, ensuring smooth gym operations.
• Support and guide Desk Staff during shifts, answering questions and addressing issues as they arise.
• Serve as the primary escalation point for member concerns, staff questions, and minor operational issues when management is not present.
• Ensure staff coverage, punctuality, and adherence to policies during shifts.

Operational & Facility Support

• Monitor the gym for safety, cleanliness, and adherence to CRG standards.
• Ensure daily cleaning tasks and operational checklists are completed.
• Support incident reporting and responses, and emergency procedures as needed.
• Assist with basic facility upkeep and coordination of maintenance needs.
• Assist with additional tasks / projects as assigned by the General Manager.

Training & Communication

• Reinforce proper procedures, policies, and customer service standards with Desk Staff.
• Assist with onboarding and training of new Desk Staff as directed by management.
• Communicate notable issues, incidents, or operational concerns to the General Manager or Assistant Manager.

Requirements

• Flexible schedule with availability to work nights, weekends, early mornings, and some holidays.
• Prior experience as Desk Staff or in a similar customer-facing leadership role preferred.
• Strong customer service, communication, and problem-solving skills.
• Ability to take initiative and make sound decisions during shifts.
• Friendly, approachable, and confident leadership style.
• Ability to multitask and prioritize in a fast-paced environment.
• Comfortable working at heights of 40+ feet and lifting up to 50 lbs (location dependent).
• CPR/First Aid certification is a plus.
• Experience with Google Suite and Rock Gym Pro preferred.