Martech Analyst

Topgolf; Dallas (TX); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Free Play & 1/2 price food

Health, dental, vision

401(k) match

Well-being platform

Job summary

Topgolf seeks a Martech Analyst, Customer Systems to map guest journeys and own end-to-end data flows across CDP, CRM, loyalty, app, and POS. You will translate insights into technical requirements and work closely with engineering and marketing to ensure accurate event tracking and data capture.

The role focuses on building and QA’ing journeys within orchestration platforms, troubleshooting data flow issues, and presenting architecture to stakeholders.

Qualifications

• Experience mapping digital customer journeys and data flows across systems.
• Ability to translate journey findings into technical requirements for engineering and marketing teams.
• Proficiency in tag management and analytics platforms to ensure accurate data capture.

Responsibilities

• Map end-to-end customer journeys and data flows across platforms (CDP, CRM/ESP, loyalty, app, POS).
• Maintain and QA tag management implementation (Amplitude, GTM) to ensure accurate data collection.
• Collaborate with engineering to troubleshoot data flow issues and validate event triggers end-to-end.
• Present journey architecture and technical recommendations to stakeholders in a clear format.

Skills

Tag management

Data flow

Analytics

Cross-team collaboration

Tools

Amplitude

Google Tag Manager

Job description

The Martech Analyst, Customer Systems is responsible for mapping how guests move through the digital ecosystem and owning the systems and data flow that power those journeys. While journeys are broken down by customer persona, the core of the role is technical: tracing how events, triggers, and data move between systems—CDP, CRM/ESP, loyalty, app, and POS—at each stage, building and QA'ing journeys within orchestration platforms, and ensuring tracking and tagging capture the right data throughout. This role partners closely with engineering and platform teams to keep systems running smoothly and connected.

Map end-to-end digital customer journeys as system and data-flow diagrams, tracing how events, triggers, and data move between platforms (CDP, CRM/ESP, loyalty, app, POS) at each stage. Translate journey and persona findings into technical requirements - event triggers, tagging needs, and platform logic - for engineering, CRM, and platform teams to build against.

Define customer personas as behavioral and event-based models grounded in customer data, and identify how their journeys and system paths differ

Manage and maintain tag management implementation (Amplitude, Google Tag Manager) to ensure journey and touchpoint data is captured accurately across web, app, and messaging channels. Partner with engineering to troubleshoot and resolve data flow or integration issues between systems and validate that events and triggers fire correctly end to end.

Present journey architecture and technical recommendations to marketing, CRM, and engineering stakeholders in a clear, visual format

BENEFITS

Free Play & 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well-being platform – and that’s just for starters for those who qualify. View team member benefits here.

ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
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