Marriott Ann Arbor Ypsilanti at Eagle Crest - Front Desk Assistant Manager OEM

Aimbridge Hospitality; Ypsilanti (MI); On-site; USD 45,000 - 52,000; Full time

Job summary

Join a dynamic team at a leading hospitality provider as a Front Desk Assistant Manager in Ypsilanti, MI. You will oversee front desk operations, ensuring superb guest experiences while optimizing room revenue. With an emphasis on strong customer service skills and experience in hospitality management, you will directly contribute to the hotel's success and guest satisfaction.

Benefits

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Paid Time Off

401k Retirement Plan

Daily Pay option

Qualifications

• 3-5 years of progressive experience in hotel or related field.
• Experience preferably includes supervisory roles.
• Ability to handle high-pressure situations effectively.

Responsibilities

• Oversee the operation of the front office and manage guest services.
• Ensure exceptional service and facilitate problem solving.

Skills

Customer Service Orientation

Problem-Solving Ability

Communication Skills

Financial Acumen

Supervisory Skills

Organizational Skills

Technical Proficiency

Education

2-year college degree or 4-year college degree

Job description

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Join to apply for the Marriott Ann Arbor Ypsilanti at Eagle Crest - Front Desk Assistant Manager OEM role at Aimbridge Hospitality

Join Our Team as a Front Desk Assistant Manager!

About Us

At Aimbridge Hospitality, we deliver exceptional guest experiences. As our Front Desk Assistant Manager, you'll work closely with the Front Desk Manager to oversee the operation of our Front Office. Your role is critical in providing attentive, friendly, and efficient service to guests while maximizing room revenue and occupancy. If you’re a customer service superstar with excellent problem-solving and communication skills, committed to ensuring an unforgettable guest experience, join our team!

This position is an overtime eligible manager (OEM), overtime does apply and is calculated accordingly.

Key Skills And Responsibilities

• Customer Service Orientation: Deliver exceptional service to guests and employees, ensuring a warm and friendly demeanor at all times.
• Problem-Solving Ability: Anticipate and address issues proactively to maintain smooth operations and enhance guest satisfaction.
• Communication Skills: Clearly convey information and resolve concerns from co-workers and guests effectively.
• Financial Acumen: Work with financial information and data to support the management of room revenue and occupancy.
• Supervisory Skills: Motivate, coach, and discipline Front Desk personnel, ensuring compliance with company standards and procedures.
• Organizational Skills: Maintain high standards of personal appearance and grooming, ensuring compliance with company regulations and safety standards.
• Technical Proficiency: Utilize Windows operating systems and relevant software for effective management and reporting.
  
  

What We’re Looking For

• Experience: 3- 5 years of progressive experience in a hotel or related field, preferably with supervisory experience.
• Education: 2-year college degree with 3 or more years of related experience, or a 4-year college degree with at least 1 year of related experience.
• Attributes: Effective in handling stressful, high-pressure situations while maintaining composure and objectivity.
• Additional Requirements: Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.
  
  

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan
  
  

Property Information

Located a 5-minute walk from Ford Lake, this hotel has air-conditioned guestrooms with marble bathrooms and luxury bathroom amenities. Lavish hotel amenities include a hot tub and an indoor pool. Open for breakfast and lunch, Bentley’s American Grille at Ann Arbor Marriott Ypsilanti at Eagle Crest serves a variety of American dishes. Guests can also dine in The View restaurant, offering cocktails and local and international meals in a contemporary atmosphere.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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