Marketplace Support & Capability Development Sr. Analyst

Target; Minneapolis (MN); Hybrid; USD 73,000 - 132,000; Full time

Job summary

Target is seeking a Marketplace Support & Capability Development Sr. Analyst to join our Digital team.

In this hybrid role, you will provide timely, accurate operational support to internal and external partners and own day-to-day support, performance and training for B2B partners that elevate Target’s digital business. Core responsibilities include partner orientation and training, service and support, and performance monitoring.

Qualifications

• 4-year college degree.
• 3-5 years’ experience in onboarding, service or support roles in digital, B2B, or other customer/client facing industry.
• Strong collaboration skills, with a demonstrated ability to partner with stakeholders at all levels of the organization.
• Strong interpersonal, verbal, presentation and written communication skills.
• Able to manage multiple priorities, and work with speed and accuracy.

Responsibilities

• Build relationships with partners, promoting a confident understanding of the Target platform.
• Define and build internal and external processes and methodologies to foster an exceptional partner experience.
• Develop and manage training materials and knowledge repositories.
• Manage partner service and support for incoming requests via multiple communication methods: emails, calls, and online chat.
• Respond to and resolve partner questions and issues through incident recognition, research and isolation, resolution, escalation and follow up.
• Actively advocate for vendor partners, promoting transparency into client issues to cross function teams that contribute to implementation of new partner capabilities.
• Monitor partner metrics/KPIs and work with partners not meeting expectations to improve performance.
• Drive small to medium Seller experience enhancement projects.

Skills

Collaboration

Interpersonal skills

Verbal communication

Written communication

Prioritization

Education

4-year college degree

Job description

The pay range is $73,000.00 - $132,000.00

Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves.Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation.Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.

About Us

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

Right along with Target’s distinctive retail brand, we are constantly improving and innovating our digital shopping experience. If you excel in fast-changing environments and have a passion for retail and the guest shopping experience, you’ll have success in Target Plus™, Target’s growing online marketplace. Here, you’ll collaborate to create and implement the digital strategies that enrich the online experience for third-party marketplace sellers and guests. Your ideas will support scalable growth and create efficiencies for the Target Plus merchandising and operations teams.

Join Target’s Digital team, as a Marketplace Support & Capability Development Sr. Analyst. In this role, you will lead timely, accurate and professional operational support to internal and external partners. This individual owns day-to-day support, performance and training for business-to-business (B2B) partners that together elevate Target’s digital business.

Core Responsibilities

Partner orientation and training

• Build relationships with partners, promoting a confident understanding of the Target platform.
• Define and build internal and external processes and methodologies to foster an exceptional partner experience.
• Develop and manage training materials and knowledge repositories.

Partner service and support

• Manage partner service and support for incoming requests via multiple communication methods: examples may include email/case management, calls, and online chat.
• Respond to and resolve partner questions and issues through incident recognition, research and isolation, resolution, escalation and follow up.
• Actively advocate for vendor partners, promoting transparency into client issues to cross function teams that contribute to implementation of new partner capabilities.

Partner performance

• Monitor partner metrics/KPIs (key performance indicators) and work collaboratively with partners not meeting expectations to improve performance.
• Drive small to medium Seller experience enhancement projects.

Core responsibilities of this job are described within this job description. Job duties may change at any time due to business needs.

About You

• 4-year college degree
• 3-5 years’ experience in onboarding, service or support roles in digital, business-to-business (B2B), or other customer/client facing industry
• Strong collaboration skills, with a demonstrated ability to partner with stakeholders at all levels of the organization
• Strong interpersonal, verbal, presentation and written communication skills
• Able to manage multiple priorities, and work with speed and accuracy

This position will operate as a Hybrid/Flex for Your Day work arrangement based on Target’s needs. A Hybrid/Flex for Your Day work arrangement means the team member’s core role will need to be performed both onsite at the Target HQ MN location the role is assigned to and virtually, depending upon what your role, team and tasks require for that day. Work duties cannot be performed outside of the country of the primary work location, unless otherwise prescribed by Target. Click here if you are curious to learn more about Minnesota.

Benefits Eligibility

Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_D

Americans With Disabilities Act (ADA)

In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to [e-mail]. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.