Marketplace Operations & Analytics Analyst

Lamps Plus, Inc.; United States; Hybrid; USD 71,000 - 85,000; Full time

Job summary

Lamps Plus is building a supply chain analytics team and seeks a Supply Chain Analyst, Marketplace Operations to own end-to-end marketplace performance across Amazon, Walmart, Target, eBay, Macy’s, and Lowe’s onboarding. The role partners with pricing and master data to ensure availability, fulfillment velocity, and operational health across our catalog.

This position emphasizes clear written and verbal communication and documentation of processes to create lasting organizational knowledge.

Qualifications

• Bachelor’s degree in Business, Supply Chain, or related field desired.
• 4–6 years of experience in supply chain, marketplace operations, or e-commerce.
• Hands-on Amazon experience (Seller Central or Vendor Central) required.
• Exposure to multi-channel retail (big-box, department store, or marketplace).
• Ability to document business processes, SOPs, or workflows clearly.
• Strong written and verbal communication skills.
• Proficiency in SQL and/or Excel; ability to build analyses from scratch.
• Experience with BI tools to build dashboards.

Responsibilities

• Own product availability, fulfillment performance, and compliance across channels.
• Manage day-to-day operations across Amazon, Walmart, eBay, Macy’s, and lead onboarding from an ops standpoint.
• Monitor retailer compliance requirements and resolve issues.
• Track supply against demand by channel and SKU; provide actionable recommendations.
• Drive improved in-stock rates, inventory productivity, and service levels.
• Own the relationship with fulfillment and warehouse partners; resolve SLA misses and carrier issues.
• Build dashboards tracking key metrics and share insights with stakeholders.
• Document standard operating procedures and workflows for marketplace operations.

Skills

SQL

Excel

Education

Bachelor’s degree in Business, Supply Chain, or related field

Tools

NetSuite

SAP

Manhattan

Job description

Company Summary:

Lamps Plus exists to light up your most cherished moments! Lamps Plus is the nation’s largest specialty lighting, furniture, and home décor retailer. We offer over 90,000 designs from famous brands to 20+ exclusive lines,withhundredsof newdesignsintroducedevery week.Foundedin 1975,theLos Angeles based, privately held company maintains a thriving e-commerce site, B2B model, and operates over 20 retail stores across the western United States. At Lamps Plus, we believe in helping others shine.

Position Summary:

We’rebuildinga supply chainanalyticsteamthat canoperate ata highlevelwithminimaloverhead — and we’relookingforthe personwho completesit. The Supply ChainAnalyst,Marketplace Operations is responsible for owning end-to-end marketplace performance across six retail channels: Amazon, Walmart,Target,eBay,Macy’s,andLowe’s(onboarding).Thisrole sitsalongsidespecialistsinpricing and master data to form a well-rounded analyst team, ensuring availability, fulfillment velocity, and operational health across our catalog.

This role ensures operational efficiency, channel compliance, and service excellence while aligning marketplaceexecutionwithoverallsupplychainstrategy.Akey partofhowthisteamoperates isclear communication — written and verbal — and the ability to document processes in a way that creates lasting organizational knowledge. This analyst will enthusiastically demonstrate a Can-Do Attitude, be Endlessly Curious, and Make the Complex Simple.

Responsibilities:

MarketplaceOperations

•Ownproductavailability,fulfillmentperformance,andcomplianceacrossallchannels —when something breaks, you find it first and drive it to resolution

•Manageday-to-dayoperationsacrossAmazon(Seller/VendorCentral),Walmart,Target,eBay, Macy’s,andleadLowe’sonboardingfromanopsstandpoint

•Monitorretailercompliancerequirements(routingguides,ASNs,chargebackrules)andresolve issues proactively

Inventory&DemandAnalysis

•TracksupplyagainstdemandbychannelandSKU—youwon’tjustflagtherisk,you’llbringa recommendedaction

•Identifystockoutriskandoverstockexposure;preemptivelyprovideactionable recommendations to procurement and logistics teams

•Driveimprovedin-stockrates,inventoryproductivity,andservicelevelsacrossallchannels

Fulfillment&3PLCoordination

•Owntherelationshipwithfulfillmentandwarehousepartnersonday-to-dayexecution

•InvestigateandresolveSLAmisses,chargebackrisks,andcarrierexceptionsend-to-end

•Ensureconsistent,reliableorderfulfillmentacrossallmarketplacechannels

Performance&Accountability

•Buildandmaintaindashboardstrackingfillrate,OTIF,returnrates,anddaysofsupply—the goalisn’taprettyreport,it’sgivingstakeholderswhattheyneedtoact

•Contributetoaregularoperatingcadencetoreviewchannelperformanceandsurface improvement opportunities

•PartnerwithFinanceandcross-functionalteamstomanagecostsandsupportsupplychain processes

Cross-FunctionalPartnership

•Workalongsidepricingandmasterdataanalystsasapeer;serveasthemarketplaceopssubject matter expert

•PartnerwithMerchandising,Logistics,andTechteamstoalignchannelstrategieswithbusiness objectives

•Communicatefindingsandrecommendationsclearly—inwritingandinmeetings —to audiences ranging from ops teams to senior leadership

ProcessDocumentation&ContinuousImprovement

•Documentstandardoperatingprocedures,workflows,andplaybooksformarketplace operations — creating resources the team can actually use

•Translatecomplexprocessesintoclear,structureddocumentationthatreducesdependencyon tribal knowledge

•Proactivelyspotinefficienciesbeforeyou’reaskedto—bringideasforhowtodothingsbetter and follow them through

•Leadorsupportinitiativestoimproveautomation,dataaccuracy,andoperationalscalability

•Bringapragmatic,ROI-focusedapproachtoprocesschange

WhoWe’reLooking For:

•Proactiveproblem-solverwhoseesagapandclosesit—withoutwaitingtobeasked

•StrongwrittencommunicatorwhocanturnamessyprocessintoacleanSOPorasharp stakeholder update

•Naturallycuriousoperatorwhogetsintothedataweedswhilekeepingthebiggerpicturein view

•Comfortablebuildingstructureinambiguoussituations,notjustexecutingwithindefinedones

•Collaborativepeerwhoearnstrustbyhavingtheanswer —orknowinghowtogetit

•Results-oriented,withabiasforfollow-throughoverhand-offs

•Homeimprovementretailexperiencedesired

•ERPorWMSexposure(NetSuite,SAP,Manhattan)

•Experienceonboardinganewretailchannelfrom scratch

•Demandforecastingexperience

•Backgroundinahigh-growthorresource-constrainedenvironment

EducationandExperience:

•Bachelor’sdegreeinBusiness,SupplyChain,orrelatedfielddesired

•4–6yearsofexperienceinsupplychain,marketplaceoperations,ore-commerce—preferably in specialty retail or consumer goods

•Hands-onAmazonexperiencerequired(SellerCentral,VendorCentral,orboth)

•Exposuretomulti-channelretail(big-box,departmentstore,ormarketplace)

•Demonstratedabilitytodocumentbusinessprocesses,SOPs,orworkflowsinaclear,structured format

•Strongwrittenandverbalcommunicationskills—comfortablepresentingfindingstocross-functional stakeholders

•ProficiencyinSQLand/orExcel;experiencebuildingyourownanalysisfrom scratch

•ExperiencewithBItools—youbuilddashboards,notjustread them

•Familiaritywithretailercompliancerequirements(routingguides,ASNs,chargebacks)

PhysicalandTravelRequirements:

•Periodsofsittingatadeskandworkingonacomputer

•Mustbeableto liftatleast15poundsattimes

•Occasionaltravelbasedonbusinessneeds

Salary Range: $71,000 - $85,000