Marketplace Business Operations Program Manager

collectorsuniverse; United States; Hybrid; USD 110,000 - 180,000; Full time

Benefits offered by this job

Health Insurance

401(K) Matching Plan

Vacation

Holiday Pay

Employee Discounts

Flexible Hours

Fun Working Environment

Job summary

Collectors is seeking an experienced Marketplace Operations Program Manager to oversee day-to-day functions and drive strategic project delivery across our marketplace lines. The role covers a broad range of initiatives, with a path for growth in a fast‑growing organization.

You will report to the Sr. Manager, Marketplace and work from the Santa Ana, CA or Jersey City, NJ offices, with remote or hybrid options.

Qualifications

• 5+ years in marketplace/e-commerce operations, strategy, or program management.
• 3+ years of management consulting acceptable.
• Generalist with ability to tackle a wide range of projects.
• Strong organizational skills and a data-driven mindset.

Responsibilities

• Manage operational functions essential to day-to-day running.
• Build scalable systems to replace manual processes and enable growth.
• Lead large-scale business transformation projects from start to finish.
• Collaborate with other teams to establish operational rigor and cadence.
• Manage bespoke billing and fulfillment programs for key accounts.
• Leverage AI and automation to streamline processes.

Skills

Marketplace operations

Program management

Analytical skills

Cross-functional collaboration

Data-driven decisions

Job description

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We're always on the lookout for talented people to join our growing team.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

Marketplace is a new organization at Collectors, including PSA Exchange and eBay consignment. We're looking for an experienced generalist to join our team as a Marketplace Business Operations Program Manager . You'll oversee critical day-to-day functions and strategic project delivery, ensuring that business critical initiatives are executed efficiently and accurately. You will cover a wide range of projects across all of our business lines and functions. This is a high growth potential role, with a variety of pathways for advancement.

You'll report to the Sr. Manager, Marketplace and work from our Santa Ana, CA or Jersey City, NJ office (with preference to candidates who can work from our Jersey City, NJ office). Remote or hybrid candidates will also be considered. We believe that there is significant value in in-person collaboration. If you live within a 1 hour commuting distance to one of our offices, you will be required to be onsite most of the time. This will be discussed further as part of the recruiting process.

What You'll Do:

• Manage operational functions key to the day-to-day running of the business
• Enable our next phase of growth by building scalable systems to replace manual processes
• Execute larger scale business transformation projects from start to finish in a highly organized fashion
• Partner with other functional teams within our business to set up operational rigor and strong cadences to solve their operating challenges
• Manage bespoke billing and fulfillment programs for key accounts as necessary
• Leverage AI and other tools to build automation into our processes wherever possible

Who You Are:

• 5+ years of experience in marketplace / e-commerce business operations, strategy, or program management OR 3+ years of management consulting
• Generalist approach with a willingness to tackle a wide variety of projects
• Highly organized and detail oriented with a strong internal sense of urgency
• Strong analytical and problem-solving skills; comfortable using data to drive decisions.
• Excellent project management, communication, and cross-functional collaboration abilities.

Salary Range:

The salary range for this position is $110,000-$180,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All salaried employees are eligible for flexible time-off
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

Candidates must be authorized to work in the United States.

#LI-Remote #BI-Hybrid #BI-Remote

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