Marketplace Account Manager [AQ-19388]

Aquent; Grapevine (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Aquent's client in the luxury apparel space is seeking an experienced e-commerce professional to own marketplace and dropship operations across premier online channels, driving visibility and sales while upholding luxury brand standards. You will optimize listings, pricing, inventory, and promotions in collaboration with cross-functional teams.

You will work with Planning, Operations, Customer Service, Marketing, and IT to resolve issues, monitor performance, and deliver actionable insights to

Qualifications

• Experience in e-commerce, dropship, or digital marketplace account management.
• Direct experience managing major department store e-commerce accounts.
• Proficiency with marketplace integration software and vendor portals.

Responsibilities

• Own day-to-day operations and performance of marketplace accounts and dropship partners.
• Drive channel strategies by monitoring metrics and identifying expansion opportunities.
• Ensure initiatives are executed on time and aligned with growth objectives.
• Lead promotional opportunities across digital partners and campaigns.
• Verify pricing, product participation, and timing meet retailer requirements.
• Monitor campaign ROI and provide actionable insights to leadership.
• Monitor inventory to maximize sell-through and performance.
• Collaborate with Planning, Operations, and Customer Service to resolve stock/shipping issues.
• Ensure accurate product listings across digital partners and luxury standards.
• Conduct audits of PDPs, pricing, and content for consistency.
• Coordinate with partners to resolve listing suppressions and SLAs.
• Implement pricing strategies in line with profitability goals and guidelines.
• Monitor MAP compliance and margin performance; address pricing conflicts.
• Work with cross-functional teams to execute marketplace initiatives.
• Drive project timelines and clear cross-functional priorities.
• Provide updates on performance, launches, and operational developments.
• Track and report performance daily, weekly, monthly across channels.
• Analyze sell-through, inventory, returns, margins and trends to identify growth or risk.
• Prepare executive recaps with recommendations for pricing, inventory, and promotions.

Job description

Partnering with Aquent, our client is a visionary leader in the high-end and luxury women’s apparel industry, celebrated for curating collections that define sophisticated, timeless style. They are dedicated to delivering elevated, versatile fashion that empowers customers to build effortless, chic wardrobes. With a mission to inspire and educate clientele through various online channels and exclusive boutiques, this company fosters deep customer understanding, proactive problem-solving, open communication, and a profound respect for resources. As they expand their portfolio, they are committed to becoming a preeminent provider of luxury apparel, creating an inspiring environment where customers can effortlessly build a quality wardrobe tailored to their style and life.

Step into a pivotal role where you will directly influence the growth and operational excellence of our client’s digital presence across major luxury and department store channels. This is an exceptional opportunity for an experienced e-commerce professional to drive significant impact by optimizing product visibility, maximizing sales performance, and fostering strong strategic relationships with key digital retail partners. You will be at the forefront of expanding their vision in the luxury market, leading and executing their marketplace and dropship business to maximize sales, optimize operational efficiency, and enhance customer experience across premier online platforms. If you are passionate about e-commerce, skilled in data analysis, adept at solving complex operational challenges, and thrive in cross-functional environments, this is your chance to drive substantial growth and performance within a dynamic digital wholesale landscape.

What You Will Do

• Own the day-to-day operations and performance of assigned marketplace and dropship accounts, cultivating robust strategic relationships with retail partners.
• Drive the execution of channel strategies by meticulously monitoring business metrics, identifying new expansion opportunities, and championing operational excellence across internal teams.
• Ensure all account initiatives are precisely executed, delivered on time, and perfectly aligned with ambitious company growth objectives.
• Lead and orchestrate promotional opportunities across all digital partners, including seasonal events, retailer-specific promotions, and platform-centric campaigns.
• Verify that promotional pricing, product participation, and timing consistently meet stringent retailer requirements.
• Rigorously monitor campaign performance, meticulously evaluate ROI, and deliver actionable insights and strategic recommendations to leadership.
• Proactively monitor inventory availability across all assigned accounts to maximize sell-through and drive superior sales performance.
• Collaborate closely with Planning, Operations, and Customer Service teams to preemptively resolve inventory, fulfillment, and shipping challenges before they impact account performance.
• Ensure crystal-clear communication of stock positioning and guarantee timely order processing for a seamless customer experience.
• Guarantee that product listings across all digital partners are accurate, complete, and meticulously aligned with luxury brand standards and retailer requirements.
• Conduct regular audits of product content, imagery, pricing, attributes, and Product Detail Pages (PDPs) for absolute consistency and compliance.
• Coordinate with internal teams and retail partners to swiftly resolve listing suppressions, update content, and maintain strict adherence to partner Service Level Agreements (SLAs).
• Implement pricing strategies across assigned accounts in accordance with company profitability goals and retailer guidelines.
• Monitor pricing accuracy, MAP compliance, and margin performance, proactively identifying and addressing any unauthorized pricing issues or discrepancies.
• Partner with leadership to strategically resolve complex pricing conflicts.
• Collaborate effectively with Planning, Operations, Customer Service, Marketing, and IT to ensure the seamless execution of key marketplace and dropship initiatives.
• Drive project timelines, clearly communicate cross-functional priorities, and proactively resolve operational issues to maintain momentum.
• Provide consistent, detailed updates on account performance, brand launches, and critical operational developments to key internal stakeholders.
• Track, analyze, and report on daily, weekly, and monthly account performance across assigned digital channels.
• Evaluate key metrics including sell-through rates, inventory turn, returns, margins, and category trends to pinpoint growth opportunities and potential risk areas.
• Prepare compelling executive business recaps featuring actionable recommendations to empower leadership in optimizing pricing, inventory allocation, and promotional strategies.

Must-Have Qualifications

What You Will Bring

• Bachelor’s Degree in Business Administration, E-Commerce, Fashion Merchandising, Apparel, Sales, or a related field.
• 3–5+ years of hands‑on experience in e-commerce, dropship, or digital marketplace account management, with a preference for the apparel, fashion, beauty, or retail industry.
• Demonstrated, proven accountability for driving channel growth and achieving revenue targets.
• Direct experience managing major department store e‑commerce accounts, coupled with a strong understanding of marketplace platforms and dropship fulfillment channels.
• Hands‑on proficiency with marketplace integration software and vendor portals such as Rithum (ChannelAdvisor), CommerceHub, Logicbroker, Mirakl, or direct retailer seller portals.
• Advanced Microsoft Excel skills, including Pivot Tables, XLOOKUP, SUMIFS, and complex data manipulation, along with overall proficiency in Microsoft Office Suite.
• Strong analytical abilities and a proven track record of tracking sell‑through, inventory levels, returns, and margin metrics to deliver strategic, data‑backed business recommendations.
• Excellent written and verbal communication skills, with the ability to build strong cross‑functional relationships and maintain professional retailer partnerships.
• Comfortable and adept at presenting business performance updates and strategic growth recommendations directly to leadership.
• Practical experience resolving daily account friction, including fixing catalog listing errors, resolving suppressed/deactivated listings, monitoring MAP compliance, and preserving luxury brand positioning across multi‑brand digital channels.

Nice-to-Have Qualifications

• Familiarity with AI productivity tools (e.g., ChatGPT, Microsoft Copilot).

Aquent is an equal‑opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment‑one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.