Marketing Transformation Consultant - Hyperpersonalization

Accenture PLC; United States; À distance; USD 14 000 - 20 000; Plein temps

Résumé du poste

Accenture is seeking Marketing Transformation consultants to solve customer facing challenges across sales, service, and marketing for accelerated business change. The role spans Banking, E-commerce, and Retail in a global network with focus on CVM and hyper-personalized experiences.

You will design, build and implement strategies to improve performance and customer value, collaborating with senior leaders and cross-functional teams.

Qualifications

• MBA from a tier 1 institute.
• 4+ years of experience in customer value management or related role.
• At least 3-4 years of experience in Banking/E-commerce/Retail domains.

Responsabilités

• Customer Journey Design
• Customer Segmentation and Analysis
• Retention / Churn Reduction Strategies
• Cross-Sell and Upsell Initiatives
• Collaboration and Stakeholder Management
• Business Development

Connaissances

Analytical skills

Data-driven mindset

Industry knowledge

Account management

Project management

Marketing processes

Formation

MBA from a tier 1 institute

Description du poste

Strategy & Consulting Global Network Song Practice | Banking, E-commerce, Retail, Telco (Marketing)

Join our team of Marketing Transformation consultants who solve customer facing challenges at clients spanning sales, service, and marketing to accelerate business change.

Practice: Strategy & Consulting Global Network Song I Areas of Work: Banking, E-commerce, Retail, Telco Industries (Marketing) | Level: Consultant | Location: Taguig, Philippines | Years of Exp: 4 ** + years**

Explore an Exciting Career at Accenture

Are you passionate about scaling businesses using in-depth frameworks and techniques to solve customer facing challenges? Do you want to design, build and implement strategies to enhance business performance? Does working in an inclusive and collaborative environment spark your interest?

Then, this is the right place for you! Welcome to a host of exciting global opportunities within Accenture Strategy & Consulting’s Customer, Sales & Service practice.

The Practice - A Brief Sketch

The Strategy & Consulting Global Network Song practice is aligned to the Global Network Song Practice of Accenture and works with clients across their marketing, sales and services functions. As part of the team, you will provide transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy, thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.

You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help deliver hyper-personalized experiences for their customers (customer value management - CVM) and enhance business performance within banking / e-commerce / retail landscape. As part of the team, you will drive the following:

• Customer Journey Design
• Customer Segmentation and Analysis
• Retention / Churn Reduction Strategies :
• Cross-Sell and Upsell Initiatives:
• Collaboration and Stakeholder Management:
• Business Development

Skills to excel at the role:

• Strong analytical skills and data-driven mindset to drive results-oriented decisions.
• I n-depth knowledge of industry from banking / retail / e-commerce.
• Resource Planning and Costing - Oversight of project finances and resource allocation / utilization
• Crisis / Risk Management - Ability to effectively manage and lead during crises or challenging project situations by implementing contingency plans
• Account management and team management skills where the candidate should have led large team and worked with senior management levels.
• Strong understanding of marketing processes & operating models
• Good project management skills - The ability to plan, execute, and oversee projects to ensure that projects are completed on time, within budget, and meeting the specified goals.
• Additional skills:

#LI-PH

• MBA from a tier 1 institute
• 4+ years of experience in customer value management, customer relationship management, or a related role within the banking, e-commerce, or retail sectors.
• At least 3-4 years of experience in the Banking/E-commerce/Retail domains, delivering insights with a focus on designing & executing customer-centric initiatives.

What's in it for you?

• An opportunity to work on transformative projects with key G2000 clients
• Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
• Ability to embed responsible business into everything-from how you service your clients to how you operate as a responsible professional.
• Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities
• Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

About Accenture:

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions - underpinned by the world's largest delivery network - Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com

About Accenture Strategy & Consulting:

Accenture Strategy shapes our clients' future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Capability Network - a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Capability Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit https://www.accenture.com/us-en/Careers/capability-network

Accenture Capability Network | Accenture in One Word

At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team.

About Accenture

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we're one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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