Marketing Support Specialist

Kaseya; North Carolina; On-site; USD 55,000 - 75,000; Full time

Job summary

Kaseya is seeking a Marketing Support Specialist to train MSP partners on marketing strategies defined in our blueprint, acting as the sales and marketing contact to lead training and ensure retention across thousands of MSPs.

You will coach partners, respond to inquiries, and maintain knowledge of the product suite to educate clients on advantages while driving satisfaction and growth within a dynamic tech ecosystem.

Qualifications

• Bachelor's degree in marketing required.
• Experience managing client relationships with partners.
• Proven coaching skills to influence clients/partners.
• Strong business acumen and adaptability.

Responsibilities

• Point of contact for all marketing activities with MSP partners (webinars, GTM sessions, revenue-driving activities).
• Coach partners to a proven framework for marketing success.
• Respond promptly to customer inquiries via phone, email and Zoom meetings.
• Maintain knowledge base of products and pricing to educate clients on advantages.
• Coordinate internal resources to ensure timely resolution of escalations.

Skills

Client relationships

Marketing strategy

Coaching

Webinars

Go-to-market

Education

Bachelor's degree in marketing

Tools

Zoom

CRM software

Job description

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.

At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar.

The Marketing Support Specialist will train MSP partners on how to successfully execute marketing strategies as defined in our Marketing Blueprint. You will be the sales and marketing point of contact working directly with employees at each MSP to lead training in the effective execution of our proven marketing strategy. This role is critical to ensure satisfaction and retention across thousands of MSPs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Point of contact for all marketing activities, including webinars, sales strategies, Go-To-Market strategy sessions and other revenue-driving activities.
• Coaching / aligning partners to a proven framework for marketing success.
• Ensure client satisfaction by responding promptly to customer inquiries via phone, email and Zoom meetings.
• Manage time effectively to hit daily and weekly metrics re: meaningful and insightful conversations that produce high customer sat scores.
• Maintain a strong knowledge base of the entire suite of products and pricing and educate clients on the product advantages.
• Exercise discretion and independent judgement in determining solutions to relationship issues with client.
• Manage client escalations and coordinate internal resources to ensure timely resolution.

WHAT YOU’LL BRING:

• Bachelor’s degree in marketing (4 year)
• Experience managing client relationships with customers/ partners.
• Proven track record of coaching and influencing clients/partners to leverage recommendations to achieve goals.
• Strong business acumen and desire to understand how businesses operate within a larger ecosystem.
• An ability to adapt in a quickly changing environment with changing priorities.
• Strong organizational, project management and problem-solving skills
• Excellent communication both written and verbal skills

YOUR REWARD:

Join the fastest growing tech company in the US. Earn a competitive compensation package that allows you to focus your attention on your passion in the heart of Miami's emerging tech and financial scene.

Additional information

Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.