Marketing Support Coordinator- Thrive Plus Membership Support

SMEI; Austin (TX); Remote; USD 35,000 - 45,000; Full time

Job summary

A leading veterinary network is hiring a Client Service Representative to support their Thrive Plus Membership program. The role involves excellent communication, problem-solving in a fast-paced environment, and helping clients with inquiries regarding memberships and mobile app usage. Join a compassionate team dedicated to improving the lives of pets and their owners.

Qualifications

• High school diploma or equivalent required.
• Excellent communication skills, organized and adaptable.
• Experience in customer service training is a plus.

Responsibilities

• Use problem-solving skills to resolve client and hospital issues.
• Communicate professionally via phone, email, and chat.
• Manage a high volume of incoming emails from clients and hospitals.

Skills

Excellent communication skills

Service mindset

Tech-savvy

Problem-solving ability

Organized and adaptable

Team player

Education

High school diploma or equivalent

Customer service training

Tools

Zendesk

Microsoft Teams

Job description

Thrive Pet Healthcare is hiring a Marketing Support Coordinator to help support our Thrive Plus Membership

Location: Remote
Job Type: Full Time

Do you love helping people, solving problems, and making things easier for others? Thrive Pet Healthcare is looking for a Client Service Representative to join our team and support our Thrive Plus Membership program, mobile app, and Pet Portal. You'll also play a key role in responding to client concerns, including resolving inquiries from the Better Business Bureau (BBB).

This is a great opportunity for someone who enjoys working with both people and technology, thrives in a fast-paced environment, and wants to make a real difference in the lives of pet parents and our hospital teams.
What You’ll Be Doing

Head (Knowledge & Thinking):

• Use your problem-solving skills to research and resolve client and hospital issues.
• Use tools like Zendesk, Pet Portal, and our practice software to dig into and understand concerns.
• Report bugs, data issues, or technical problems to the right team and help find effective workarounds.

Heart (Empathy & Connection):

• Communicate with empathy and professionalism by phone, email, and chat.
• Listen to and understand what each client or hospital really needs-even when they’re frustrated.
• Support clients in making the most of their Thrive Plus membership and help save cancellations when possible.

Hands (Action & Support):

• Manage a high volume of incoming emails and requests from both clients and hospitals.
• Respond to questions and concerns about memberships, the mobile app, and client account portal using pre-written scripts and responses.
• Follow up on and resolve BBB complaints thoughtfully and on time.
• Share feedback from clients and hospitals with other teams to help improve our tools and services.

What You Bring

• Excellent communication skills - You write and speak clearly, kindly, and professionally.
• A service mindset - You enjoy helping others and can remain calm, focused, and kind even under pressure.
• Tech-savvy - You're comfortable using tools like Zendesk, Microsoft Teams, and mobile apps, and you pick up new platforms quickly.
• Problem-solving ability - You think critically and know when to escalate an issue or collaborate with a teammate.
• Organized and adaptable - You can manage multiple tasks and shift priorities as needed.
• Team player - You work well with others, give helpful feedback, and want to continuously improve.
• Education - High school diploma or equivalent required; additional training or coursework in customer service is a plus.

Why You’ll Love Working Here

At Thrive Pet Healthcare, we’re more than a veterinary network - we’re a community. You’ll join a compassionate and collaborative team that supports each other and celebrates wins together. We’re committed to growth, joy in work, and making a difference in the lives of pets and their people.

Apply Today!