Marketing Support Coordinator

HighGround; Grapevine (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life insurance

401(k) with company match

Paid Time Off (PTO)

Paid holidays

Career advancement

Job summary

Dry Force Corp in Irving, TX is seeking a Marketing Support Coordinator to back the Business Development & Marketing team. The role focuses on CRM data upkeep, reporting, client communications, and supporting marketing initiatives in a fast-paced restoration services business.

The ideal candidate will have 2+ years in administrative or marketing support, strong Excel/Outlook skills, and a detail-oriented, highly organized approach.

Qualifications

• High school diploma or equivalent; Associate's/Bachelor's degree preferred.
• 2+ years of administrative, marketing support, sales support, or customer service experience.
• Strong Microsoft Office skills, particularly Excel and Outlook.
• Excellent organizational and time management skills.
• Strong written and verbal communication abilities.

Responsibilities

• Provide administrative and operational support to the Business Development team, maintain CRM data, and prepare reports.
• Coordinate client communications and assist with marketing initiatives.
• Prepare client reports, sales dashboards, and performance metrics for leadership.
• Generate regular reports to support forecasting and strategic decisions.
• Audit CRM activity and assist with data cleanup and process compliance.

Skills

MS Office Proficiency

Administrative support

Communication skills

Time management

Detail-oriented

Education

High school diploma (Associates/Bachelor preferred)

Tools

Luxor CRM

Salesforce

HubSpot

Job description

Marketing Support Coordinator

Dry Force Corp Grapevine, Texas, United States

About this position

Location: Irving, TX Department: Business Development & Marketing Reports To: Director of Business Development & Strategic Partnerships

About Dry Force

Dry Force is one of Texas' leading restoration companies specializing in water damage mitigation, mold remediation, reconstruction, and emergency restoration services. We pride ourselves on exceptional customer service, innovative technology, and a team-first culture that supports growth and development. We're looking for an organized, detail-oriented Marketing Support Coordinator to help keep our sales and marketing operations running efficiently. This role is ideal for someone who enjoys working with data, technology, and people while supporting a fast-paced sales organization.

Position Summary

The Marketing Support Coordinator provides administrative and operational support to the Business Development team by maintaining CRM data, preparing reports, coordinating client communications, and assisting with marketing initiatives. This position plays a key role in ensuring accurate reporting, supporting account executives, and helping strengthen relationships with clients.

Key Responsibilities

Warranty Coordination & Operational Execution

• Serve as the primary administrative point of contact for warranty-related requests from existing customers.
• Receive, document, and triage warranty claims, ensuring all requests are accurately entered into company systems and routed to the appropriate Operations team.
• Coordinate scheduling and communication between customers, Account Executives, Project Managers, and Operations to ensure warranty work is completed promptly.
• Monitor the progress of warranty jobs from intake through completion, proactively following up to remove roadblocks and ensure timely resolution.
• Maintain detailed records of warranty activity, customer communications, project status, and final outcomes.
• Ensure customers receive consistent updates throughout the warranty process, delivering a positive post-project experience that reinforces Dry Force's commitment to service.
• Assistleadership inidentifyingrecurring warranty trends and provide reporting that helps improve quality, customer satisfaction, and operational performance.
• Maintain accurate customer, prospect, and sales activity information within Luxor CRM.
• Audit Account Executive activity daily to ensure CRM accuracy, complete documentation, and pipeline integrity.
• Assist with CRM maintenance, data cleanup, reporting accuracy, and sales process compliance.
• Prepare client reports, sales dashboards, and performance metrics for Business Development leadership.
• Generate weekly, monthly, quarterly, and ad hoc reports to support forecasting, business development, and strategic decision-making.

Marketing & Business Development Support

• Support the Director of Business Development & Strategic Partnerships with administrative projects, reporting, meeting preparation, and follow-up on key initiatives.
• Assist with marketing campaigns, promotional materials, customer communications, networking events, trade shows, sponsorships, and community outreach.
• Maintain marketing databases, prospect lists, and customer contact information to support ongoing sales and marketing initiatives.
• Help prepare presentations, proposals, and client-facing materials for Business Development activities.

Cross-Functional Collaboration

• Act as a liaison between Business Development, Operations, Customer Experience, and other internal teams to ensure warranty projects and customer requests move efficiently through completion.
• Coordinate project follow-up, communicate status updates, and help resolve administrative issues impacting customer satisfaction.
• Identify opportunities to improve warranty workflows, reporting processes, customer communication, and administrative efficiency through continuous process improvement.

Additional Responsibilities

• Perform other administrative, marketing, and operational support duties as assigned to support departmental and company objectives.

Qualifications

Required

• High school diploma or equivalent ( Associate's or Bachelor's degree preferred)
• 2+ years of administrative, marketing support, sales support, or customer service experience
• Strong Microsoft Office skills, particularly Excel and Outlook
• Excellent organizational and time management skills
• Strong written and verbal communication abilities
• Ability to prioritize multiple tasks in a fast-paced environment
• Detail-oriented with excellent accuracy

Preferred

• Experience using CRM software (Luxor, Salesforce, HubSpot, or similar)
• Experience supporting a sales team
• Basic understanding of reporting and data analysis
• Experience within restoration, construction, or service industries is a plus

What We're Looking For

• Organized and highly dependable
• Comfortable learning new technology and software
• Customer-focused
• Able to work independently while supporting a collaborative team
• Passionate about creating efficient processes
• Medical, dental, and vision insurance
• Company-paid life insurance
• 401(k) with company match
• Paid Time Off (PTO)
• Paid holidays
• Career advancement within a growing organization

Why Join Dry Force?

At Dry Force, you'll be part of a company that values teamwork, accountability, and continuous improvement. You'll have the opportunity to make an immediate impact while supporting a growing business dedicated to delivering exceptional service to our customers.

Salary Information