MARKETING SPECIALIST

Argosy Casino Alton; Alton (IL); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Day-one medical coverage

401(k) matching

Annual performance bonus

Paid time off

Job summary

PENN Entertainment in Alton, Illinois seeks a marketing promotions professional to support the planning and execution of promotions and events at the property. The role emphasizes guest service, data-informed campaigns, and cross-department collaboration.

You will assist in CRM-driven campaigns, communications, and advertising materials, while upholding regulatory standards and delivering exceptional guest experiences. Must be 21+ with strong MS Office skills and a marketing mindset.

Qualifications

• Requires an associate degree in marketing or related field or equivalent experience.
• Strong verbal and written communication skills; customer-service oriented.
• Experience coordinating promotions and working with CRM and advertising teams.

Responsibilities

• Support the development and maintenance of player tracking information in the casino management system.
• Coordinate promotions, advertising, public relations, and internal communications.
• Assist CRM to ensure promotions are accurately reflected in ads and materials.
• Communicate upcoming promotions to guests, team members, and regulatory agencies.
• Monitor online reviews and reputation; respond within guidelines.
• Coordinate event support, VIP groups, and promotional logistics.

Skills

Customer service

Promotions coordination

CRM familiarity

MS Office proficiency

Communications skills

Education

Associates degree in marketing or related area

Tools

CRM software

Casino management system

MS Office

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

WE LOVE OUR WORK.

• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
• Assist in the development and maintenance of player tracking information in the casino management system.
• Able to activate, approve, and make manual adjustments to a patron account.
• May be stationed as the second employee at the admission/exit turnstile area in addition to a Security Officer.
• Effectively respond to customer concerns and issues to promote player goodwill.
• Communicate promotions to internal and external customers. Perform and/or coordinate the pre and post event analysis.
• Coordinate marketing support services to include advertising, public relations, and internal departments.
• Work closely with CRM to ensure accurate details are incorporated into advertisements and materials.
• Coordinates, organizes, and executes approved property promotions.
• Supports the development of press releases and media correspondence in relation to marketing programs or property advertising.
• Monitors calendar for promotions at the property following the strategy of the promotions department.
• Communicates current and upcoming promotional efforts for the guests, team members, and regulatory agencies.
• Monitors and responds to online reviews/reputation management for the property within established guidelines.
• Coordinate and track, as needed, groups responding to special and VIP party events. Dress in appropriate uniform/attire based upon event/venue, occasionally a costume may be used.
• Develops good working relationships and maintains effective communication with other departments to secure and maintain their cooperation for assistance with promotions and events
• Ability to generate new and unique promotional ideas and events

BRING US YOUR BEST.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Associates degree (A.A.) in marketing, finance or related area; or equivalent combination of education and experience.
• One (1) year of related experience required, preferably in Marketing.
• Excellent verbal, written, and interpersonal skills.
• Technical proficiency and knowledge in MS Office (Word, Excel & Outlook).
• Possess excellent oral and written communication skills; strong client interface and presentation skills preferred.
• Demonstrated ability to drive toward results.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment.

Follow us.

Equal Opportunity Employer

STARTING SALARY

$17 to $19