Marketing Service Representative

Health Care Service Corp.; Chicago (IL); Hybrid; USD 42,000 - 93,000; Full time

Job summary

Health Care Service Corporation in Chicago seeks a role to support Sales Representatives or Account Management in prospecting, acquiring, or renewing business, with a hybrid work setup requiring three days in the office.

You will process quotes, coordinate with underwriting, build relationships with brokers, and prepare or renew accounts, with some travel. This position emphasizes confidentiality and HIPAA compliance and offers growth with development opportunities.

Qualifications

• Bachelor’s degree in health insurance/healthcare or related field or 5 years in healthcare marketing/service.
• Must have State Insurance License(s) in LIfe & Health within required time frame.
• Strong organizational and written/verbal communication skills.

Responsibilities

• Support Sales or Account Management in prospecting, acquiring or renewing business.
• Process new business quotes and coordinate with underwriting and account management.
• Build relationships with customer representatives/brokers and prepare or renew accounts.
• Coordinate data, prepare reports, and manage communications campaigns with clients.
• Maintain confidentiality and comply with HIPAA and company policies.

Skills

Strong organizational skills

Verbal communication

Microsoft Excel

Customer service

Education

Bachelor’s degree in health insurance/healthcare or related field

State Insurance License in Life & Health

Tools

Excel

Word

PowerPoint

Access

Job description

At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers. Join HCSC and be part of a purpose-driven company that will invest in your professional development.

Job Summary

This position is responsible for supporting Sales Representatives or Account Management personnel in the prospecting, acquiring, or renewing business.

Job Description Summary

Duties vary based on market and type of role supporting and may include any of the following: Processing quotes and coordinating with underwriting, building relationships with customer representatives/brokers, researching and coordinating the resolution of customer issues/inquiries, preparing and analyzing reports, preparing or implementing new accounts or renewals with minimal travel to customer sites.

NOTE: this role is hybrid/flex and requires in-office visibility three days per week, working from home the other two days; relocation is NOT available and sponsorship will NOT be extended either now or in the future.

Job Responsibilities

• Support Sales or Account Management personnel to assist in prospecting, acquiring or renewing business for medical and ancillary products.
• Intake and process new business quotes while coordinating with Account Management and Underwriting teams.
• May conduct research for prospective business.
• Research inquiries received from customers, brokers, or company representatives and relay information to Sales or Account Management personnel or respond directly to customer or company representative.
• Manage communication campaigns with the sales team and clients to ensure timely deployment of messaging.
• Cultivate cross-functional relationships to promote and amplify the experience for Clients and Business Partners.
• Evaluate all inquiries from internal/external business partners, clients, management, and co-workers to determine best course of action in next steps to resolve inquiry in a timely and professional manner. This includes but does not limit to the following areas: claim processing, data interpretation issues, Reporting, Sales Campaigns, Portal Access, Contracts, Products, and other service issues timely.
• May coordinate meetings.
• Gather data, create and/or maintain databases.
• Prepare documentation for prospective or existing customers and review forms received for completeness.
• Develop relationships with customer representatives.
• May include some travel.
• Communicate and interact effectively and professionally with co-workers, management, customers, etc.
• Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.
• Maintain complete confidentiality of company business.
• Maintain communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.

Job Requirements

• Bachelor’s Degree and one (1) year of experience in health insurance/healthcare field in a service/sales/marketing position involving initiative and decision-making OR 5 years of experience in healthcare management in a marketing service representative role OR 5 years of experience in sales/marketing or healthcare management/claims/provider service experience involving processing or coordination of services for health care clients.
• Must have State Insurance License(s) in L&H or obtain State Insurance License(s) in L&H within required time frame per state regulations.
• Strong organizational and decision-making skills with excellent written and verbal communications skills including telephone skills.
• Ability to interact professionally with both internal and external contacts.
• Proficient in Microsoft Excel, Word, PowerPoint and Access.

Preferred Job Requirements

• Health insurance/healthcare industry experience.
• Salesforce CRM.
• Bachelor’s Degree and one (1) year of experience in health insurance/healthcare field in a service/sales/marketing position involving initiative and decision-making OR 5 years of experience in healthcare management in a marketing service representative role OR 5 years of experience in sales/marketing or healthcare management/claims/provider service experience involving processing or coordination of services for health care clients. Must have State Insurance License(s) in L&H or obtain State Insurance License(s) in L&H within required time frame per state regulations. Strong organizational and decision-making skills with excellent written and verbal communications skills including telephone skills. Ability to interact professionally with both internal and external contacts. Proficient in Microsoft Excel, Word, PowerPoint and Access.
• Health insurance/healthcare industry experience.
• Salesforce CRM.

Pay Transparency Statement

At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards. The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

Benefits

• health and wellness benefits
• 401(k) savings plan
• pension plan
• paid time off
• paid parental leave
• disability insurance
• supplemental life insurance
• employee assistance program
• paid holidays
• tuition reimbursement
• other incentives

HCSC Employment Statement

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Base Pay Range $41,700.00 - $92,800.00 Exact compensation may vary based on skills, experience, and location.

Company Overview

For more than 80 years, HCSC has been dedicated to expanding access to high-quality, cost-effective health care and equipping our members with information and tools to make the best health care decisions for themselves and their families. As an industry leader, HCSC also has been helping to make the health care system work better for all Americans. To remain a leader, we offer compelling careers that encourage resourcefulness, strategic thought and empower you to make a difference in the lives of our members and their communities. Today, with the industry at an important crossroad, HCSC is reimagining health care and looking for original thinkers who aren’t afraid to make innovative contributions. We are an Equal Opportunity Employment employer dedicated to workforce diversity and a drug‑free and smoke‑free workplace. Learn more about HCSC, our commitment to our members and the opportunity you’ll have to improve health care delivery in an open, collaborative environment. HCSC is committed to diversity in the workplace and to providing equal opportunity to employees and applicants.

Accommodation for Disabilities

If you are an individual with a disability or a disabled veteran and need an accommodation or assistance in either using the Careers website or completing the application process, you can call us at 1-866-977-7378 to request reasonable accommodations. Please note that only requests for accommodations in the application process will be returned.

Blue Cross and Blue Shield of Illinois, Blue Cross and Blue Shield of Montana, Blue Cross and Blue Shield of New Mexico, Blue Cross and Blue Shield of Oklahoma, and Blue Cross and Blue Shield of Texas, Divisions of Health Care Service Corporation, a Mutual Legal Reserve Company, and Independent Licensee of the Blue Cross and Blue Shield Association © Copyright 2025 Health Care Service Corporation. All Rights Reserved.