Marketing Programs Manager

United States Digital Space LLC; New York (NY); Hybrid; USD 86,000 - 138,000; Full time

Benefits offered by this job

Medical plans

Fertility and adoption benefits

Education reimbursement

Flexible paid time off

12 weeks parental leave

Job summary

United States Digital Space LLC is seeking a Marketing Programs Manager to own the end‑to‑end GTM launch process, from identifying upcoming product releases to coordinating execution and post‑launch follow‑through.

This hybrid role is based in New York, NY, working from the office 3 days a week and reporting to the Marketing Strategy & Operations Manager. You will connect PMM, Product, Growth, and channel teams to ensure launches land with clarity, coordination, and momentum.

Qualifications

• 4+ years of experience in program management, marketing operations, GTM coordination, or a closely related role.
• Proven track record of owning complex, cross‑functional launches from planning through post‑launch.
• Exceptional organizational skills with the ability to manage multiple launches and workstreams simultaneously.
• Strong communication skills — you write a clear brief, run a tight meeting, and follow up.
• Bias for action: you see what needs to happen and make it happen, even in ambiguous situations.
• Experience building or improving processes and playbooks, not just executing within existing ones.
• Comfortable navigating cross‑functional teams and building trust quickly across PMM, Product, and Growth functions.
• Familiarity with the GTM ecosystem: product marketing, paid media, SEO/AEO, analytics, customer operations, and creative.
• Familiarity with AI tools like Claude, ChatGPT, or similar — ability to leverage AI to work smarter and move with speed.
• SaaS or consumer technology experience is a plus.

Responsibilities

• Own the full GTM launch lifecycle — from identifying upcoming product releases through go-live execution and post‑launch coordination.
• Partner closely with GTM leads to translate strategy into action.
• Build and maintain launch workback schedules with cross‑functional dependencies identified and tracked in advance.
• Lead launch kickoffs and recurring syncs across PMM, Product, Channel teams, Analytics, and Creative — owning the agenda and decisions.
• Serve as the central point of contact for launch status, surface risks and blockers, and drive resolution to protect timelines.
• Coordinate post‑launch activities including performance readouts, internal communications, and issue escalation.
• Build and iterate cross‑functional GTM playbooks and templates to accelerate future launches.
• Identify gaps in the current launch process and drive improvements in scoping, planning, and execution.

Skills

Program management

Marketing operations

GTM coordination

Cross-functional collaboration

Communication

Bias for action

Process improvement

AI tooling awareness

Asana

Airtable

Notion

Google Workspace

Claude/ChatGPT familiarity

SaaS/tech familiarity

Tools

Asana

Airtable

Notion

Google Suite

Claude/ChatGPT

Job description

We’re looking for a Marketing Programs Manager who will own our go-to-market launch process end to end — from identifying upcoming product releases to coordinating launch execution to driving post-launch follow‑through. This is a high‑ownership role for someone who thrives in the details, moves fast, and knows how to align cross‑functional teams around a shared plan.

You’ll be the connective tissue across PMM, Product, Growth, and channel teams, ensuring every launch lands with clarity, coordination, and momentum. Beyond launches, you’ll help us build the systems and playbooks that make our GTM process more repeatable and scalable over time.

This is a hybrid role working from our New York office 3 days per week. You will report to the Marketing Strategy & Operations Manager.

You’ll Get To… GTM Launch Ownership

• Own Program Management for the full GTM launch lifecycle — from identifying upcoming product releases, through go‑live execution, to post‑launch coordination and retros

• Partner closely with the GTM leads to translate strategy into action

• Build and maintain launch workback schedules, ensuring every cross‑functional dependency is identified and tracked well in advance

• Lead launch kickoffs and recurring syncs across PMM, Product, Channel teams, Analytics, and Creative — owning the agenda, capturing decisions, and driving follow‑through

• Serve as the central point of contact for launch status: proactively surface risks and blockers and drive resolution before they impact timelines

• Coordinate post‑launch activities including performance readouts, internal communications, and issue escalation

Process Improvement & Operations

• Build and iterate on cross‑functional GTM playbooks and launch templates that make each subsequent launch faster and more consistent

• Identify gaps in our current launch process and drive improvements in how we scope, plan, and execute

• Maintain RACI documentation and operating model resources for the Marketing org

• Partner with the broader Marketing Strategy & Operations team on tooling, workflow improvements, and cross‑team program coordination

Who We’re Looking For

• 4+ years of experience in program management, marketing operations, GTM coordination, or a closely related role — with direct exposure to product launch or go‑to‑market work

• Proven track record of owning complex, cross‑functional launches from planning through post‑launch — you’ve done this before and have the scar tissue to show for it

• Exceptional organizational skills with the ability to manage multiple launches and workstreams simultaneously without dropping the ball

• Strong communication skills — you write a clear brief, run a tight meeting, and follow up without being asked

• Bias for action: you see what needs to happen and make it happen, even in ambiguous situations

• Experience building or improving processes and playbooks, not just executing within existing ones

• Comfortable navigating cross‑functional teams and building trust quickly across PMM, Product, and Growth functions

• Familiarity with the GTM ecosystem: product marketing, paid media, SEO/AEO, analytics, customer operations, and creative

• Proficient with project management tools (Asana, Airtable, Notion, or similar) and Google Suite

• Familiarity with AI tools like Claude, ChatGPT, or similar — ability to leverage AI to work smarter and move with speed

• SaaS or consumer technology experience is a plus

Benefits & Perks

• A choice between medical plans with an option for 100% covered premiums

• Fertility and adoption benefits

• Access to supplemental insurance plans for additional coverage

• Headspace mindfulness app subscription

• Global Employee Assistance Program

• Retirement benefits with employer match

• Flexible paid time off

• 12 weeks paid parental leave and family care leave

• Pretax commuter benefit

• Education reimbursement

• Employee donation match to community organizations

• 7 Global Employee Resource Groups (ERGs)

• Dog-friendly workplace

• Free lunch and snacks

• Private rooftop

• Hack week twice per year

Cash Compensation Range: $85,500 - $138,000 USD

The base salary for this position will vary based on job‑related criteria including relevant skills, experience, and location, among other factors.

In addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include overtime pay), the company employees are eligible to be granted an option to purchase our common stock. Sales positions generally offer a competitive On Target Earnings (OTE) incentive structure in addition to base salary.

About the company

the company is a design‑driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,700 is headquartered in New York City, with offices in Dublin, Ireland, and Aveiro, Portugal. For more information about our company, visit https://www.the company.com/about/careers.

Our Commitment

Today, more than a million people around the globe use the company to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customer base, but we also strive for the same in our employees. At the company, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.