Marketing Principal, Customer Experience Technology - LTL/Freight

FedEx Group; United States; Remote; USD 125,000 - 150,000; Full time

Job summary

A leading company is seeking a Marketing Principal - Customer Experience Technology to drive innovative marketing initiatives and enhance customer experience tools. This role involves strategic leadership, expert analysis, and collaboration across teams to transform customer interactions. The ideal candidate will possess a Master's degree and significant experience in marketing, with a focus on technology-driven solutions.

Benefits

Health Insurance

Vision Insurance

Dental Insurance

Retirement Plans

Tuition Reimbursement

Qualifications

• Five years' experience in marketing or related discipline.
• Experience leading complex initiatives in a corporate environment.

Responsibilities

• Leads, develops, and executes marketing strategies.
• Provides expert-level analysis in marketing disciplines.
• Coaches less senior team members.

Skills

Communication

Analytical Skills

Project Management

Customer-focused Orientation

Education

Master's Degree in Marketing

Master's Degree in Finance

Master's Degree in Computer Science

Job description

Job Title: Marketing Principal - Customer Experience Technology

Under minimal supervision, leads, develops, and executes strategies for one or more marketing initiatives. We are building something new and bold. As our Marketing Principal - Customer Experience Technology, you will play a pivotal role in establishing modern, scalable Customer Experience Tools to transform and build the foundation for FedEx Freight.

Essential Functions

1. Resolves problems and makes recommendations related to highly complex and interrelated matters and projects.
2. Provides expert-level analysis in several marketing disciplines, including computer-generated modeling.
3. Recommends project budgets and forecasts anticipated spending.
4. Leads project activities and consults across multiple project teams, including identifying business requirements for impacted systems.
5. Coaches less senior team members.
6. Performs other duties as assigned.

Minimum Education

Master's Degree or equivalent in marketing, finance, computer science, or related business discipline.

Minimum Experience

Five (5) years' experience in marketing, advertising, sales administration, or related discipline. Experience leading complex initiatives in a corporate environment. Related advanced degrees may offset experience requirements; related experience may offset degree requirements.

Knowledge, Skills, and Abilities

Knowledge of advanced principles, theories, concepts, and techniques in marketing, project management, information analysis, and computer-generated modeling. Excellent human relations and communication skills. Strong organizational, quantitative, and analytical skills, including experience in database marketing and modeling. Customer-focused orientation.

Preferred Qualifications

Experience with customer service telephony, call routing, personalized self-service tools, leading tech projects, platform evaluations, and integrations. Experience creating differentiation through digital platforms to enhance growth and customer experience across shipment journeys. Understanding of LTL customer needs. Strong communication skills and ability to collaborate across technical and non-technical teams.

Compensation and Benefits

Pay Range: $7,094.23 to $12,533.14 per month. This range is an estimate and actual pay depends on experience, location, and other factors. Benefits include health, vision, dental insurance, retirement plans, and tuition reimbursement.

Work Location

Remote, excluding AK, HI, and US territories. Preferred locations: Memphis, TN, or Harrison, AR. May require occasional work at FedEx campuses.

Equal Opportunity Employment

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Reasonable accommodations available. Contact [e-mail].

Applicants' rights are protected under various federal laws, including EEO laws, FMLA, and others. FedEx participates in E-Verify. Learn more about the E-Verify program and your rights at the provided links.