Marketing Principal, Customer Experience Technology - LTL/Freight

FedEx Group; Harrison (AR); Remote; USD 7,000 - 13,000; Full time

Job summary

A leading company seeks a Marketing Principal to develop and execute innovative customer experience strategies. This role involves leading complex marketing initiatives, collaborating across teams, and leveraging advanced marketing principles to enhance customer journeys. The ideal candidate will have a Master's degree and significant experience in marketing, with a strong focus on customer service and technology integration.

Qualifications

• Minimum 5 years experience in marketing or related fields.
• Experience leading complex initiatives in a corporate environment.

Responsibilities

• Leads and executes marketing strategies for customer experience tools.
• Provides expert analysis and recommendations for marketing initiatives.

Skills

Communication

Analytical Skills

Organizational Skills

Education

Master's Degree in Marketing

Master's Degree in Finance

Master's Degree in Computer Science

Job description

Job Title: Marketing Principal - Customer Experience Technology

Under minimal supervision, leads, develops, and executes strategies for one or more marketing initiatives. We’re building something new and bold. As our Marketing Principal - Customer Experience Technology, you’ll play a pivotal role in establishing modern, scalable Customer Experience Tools to transform and build the foundation for FedEx Freight.

Essential Functions

1. Resolves problems and provides recommendations related to highly complex and interrelated matters and projects.
2. Provides expert analysis across multiple marketing disciplines, including computer-generated modeling.
3. Recommends project budgets and forecasts anticipated spending.
4. Leads project activities and collaborates across multiple teams, identifying business requirements for impacted systems.
5. Coaches less experienced team members.
6. Performs other duties as assigned.

Minimum Education

Master's Degree or equivalent in marketing, finance, computer science, or related business discipline.

Minimum Experience

At least five (5) years of experience in marketing, advertising, sales administration, or related fields. Experience leading complex, interrelated initiatives in a corporate environment. Advanced degrees may offset experience requirements; relevant experience may offset degree requirements.

Knowledge, Skills, and Abilities

Knowledge of advanced principles, theories, concepts, and techniques in marketing, project management, information analysis, and computer-generated modeling. Excellent communication and presentation skills. Strong organizational, quantitative, and analytical skills, including experience with database marketing and modeling. Customer-focused orientation.

Preferred Qualifications

Experience with customer service telephony, call routing, personalized self-service tools, leading technical projects, evaluating and integrating new platforms. Ability to create differentiation through digital platforms to enhance growth and customer experience across shipment journeys. Understanding of LTL customer needs. Strong communication skills and ability to collaborate across technical and non-technical teams.

Additional Information

Salary range: $7,094.23 to $12,533.14 per month. Position is remote, excluding AK, HI, and US territories, with preferred locations in Memphis, TN, or Harrison, AR. Occasional work at FedEx locations may be required.

Equal Opportunity Employment

All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Reasonable accommodations are available. Contact: [e-mail].

Legal Notices

• Equal Employment Opportunity is the Law
• EEO is the Law Supplement
• Pay Transparency Policy
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

U.S. Citizenship and Immigration Services

Participates in E-Verify. For more information, see the E-Verify Notice and Right to Work Notices.