Marketing & Patron Services Coordinator

Theatre Puget Sound; Kirkland (WA); Hybrid; USD 48,000 - 64,000; Full time

Benefits offered by this job

Employer-Paid Health, Dental & Vision

Employer-Paid Life Insurance

Company-provided laptop

Hybrid schedule (up to 3 days workfrom

Unlimited PTO

Studio East tuition for after-school/s

Job summary

Studio East in Kirkland, WA seeks a Marketing & Patron Services Coordinator to execute the theatre’s marketing plan and nurture a welcoming experience for ticket buyers. The role supports social media, website updates, and communications across events and programs.

The position is full-time with 40 hours weekly, based in Kirkland but hybrid with up to 3 days remote. Evening and weekend hours assist productions and programming as needed.

Qualifications

• Proficient in designing static and video assets in Canva.
• Experience creating social media collateral across platforms.
• Knowledge of audience analytics and reporting.
• Experience with database management.

Responsibilities

• Develop and execute social media strategy and calendar.
• Collaborate with designer and marketing manager on assets.
• Capture and schedule social content at events.
• Monitor performance metrics and report insights.
• Support website updates and other marketing materials.
• Manage ticketing content and patron communications.

Skills

Canva design & asset creation

Social media collateral creation

Audience analytics & reporting

Database management

Written and verbal communication

Tools

CRM/database management tools

Job description

The Marketing & Patron Services Coordinator plays an integral role in executing Studio East's marketing strategy and coordinates efforts to provide a warm, friendly patron experience for ticket purchasers.

Reporting to the Marketing & Communications Manager, the ideal candidate is a quick learner, creative thinker, and skilled communicator, with a passion for the arts and its role as part of a vibrant and healthy society. The candidate should have proficient knowledge of designing static and video assets within Canva, experience creating social media collateral across multiple platforms, knowledge of audience analytics and reporting, and experience with database management.

This role is a full-time, 40 hours per week role based in Kirkland, with the flexibility to work from home up to three days a week. Core working hours are Monday-Friday with some evening and weekend hours to support ticketed events and other programming.

Principle Duties and Responsibilities

Social Media Strategy and Execution (60%)

• Partner with internal teams to align on content marketing, social execution, creative development, and promotion messaging.
• In partnership with graphic designer and marketing manager, design compelling visual assets that reinforce Studio East's brand identity across external-facing materials.
• Develop social media strategy and calendar in collaboration with the Marketing Manager.
• Capture, create, and schedule social media content (photo and video) in real time, at both in-person events and on an as-needed basis.
• Monitor social media performance across platforms, track performance of posts, and regularly report on key metrics to inform strategy and optimize engagement.
• Collaborate as needed with external digital marketing partners.
• Document processes surrounding social media content creation and posting cadence.

Marketing and Communications Support (20%)

• Schedule photo and video documentation for productions and education programs and manage digital archives.
• Support website updates.
• Provide editing, research, and administrative support for newsletters, direct mail, promotional materials, show programs, and other collateral as needed.

Patron Services and Ticketing (20%)

• Build publicly ticketed events, including discount and coupon creation, in ticketing software
• Monitor ticketing box office and provide customer service support as needed during day-time hours
• Oversee content of pre- and post-show emails for ticketed events.

Skills and Abilities

• Proven ability to work as a team player with diverse groups
• Highly motivated, self-starter with strong organizational skills and ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail
• Exceptional written and verbal communication skills
• Ability to handle confidential information with discretion
• A resourceful team player, with the ability to also be extremely effective independently and be proactive with approaches to problem-solving with strong decision-making capability
• Exceptional organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
• Excellent communication, interpersonal, and leadership skills, with a collaborative approach.
• Proactive, positive, and creative approach to problem-solving.

Personal Attributes

• Sense of humor, creativity and a passion for arts education
• Commitment to diversity, accessibility and inclusion
• High level of integrity, professional maturity and sound judgment

Desired Qualifications

• 80% Employer-Paid Health, Dental, and Vision Insurance
• 100% Employer-Paid Life Insurance
• Company-provided laptop
• Flexible schedule including hybrid schedule up to 3 days per week to work from home
• Unlimited PTO, including 2 weeks off at the end of December that aligns with Lake Washington School District calendar
• Free tuition to Studio East after-school classes or summer camp for any children in the same household as the Coordinator
• Prepaid Orca Card that covers Sound Transit, King County Metro, and more

Other Details

Studio East is an Equal Opportunity Employer and does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, gender expression, religious creed, disability (mental and physical) including HIV, AIDS, and AIDS-related conditions, medical condition (including cancer and genetic characteristics), genetic information, age, marital status, sexual orientation, military and veteran status, or any other characteristic protected by federal, state or local law.

Studio East participates in I-9 & E-Verify. You must be able to prove you are legally authorized to work in the United States. This role requires a background check for any role working in-person.

Studio East will endeavor to make reasonable accommodation to the known physical or mental limitations of qualified employees with disabilities unless the accommodation would impose an undue hardship on Studio East operations.

About Studio East

Studio East works to create confident, compassionate, responsible young people through training in the art and craft of theater. We believe theater is a transformative, cultural force that develops valuable skills children can use throughout their lives - discipline, resilience, dependability, creative problem solving, teamwork - regardless of their eventual chosen vocation.

Studio East Training for the Performing Arts (Studio East) is based in Kirkland, WA, and began as a single teen theatre training program in 1992. The studio's programming has since then expanded to include a full season of Mainstage youth performances, several \"kids\" performances featuring a younger cast, and theatre arts camps and classes. Studio East now provides best-in-class theatre education, performance skills, and audience opportunities to inspire, train, and entertain young people through engagement in the art and craft of theatre.

Between the Studio's Mainstage season, camps and classes, and StoryBook Theater, Studio East serves over 70,000 people and provides theatre education opportunities for over 6,500 students ages 4-19 annually.