Marketing Operations Manager

Food Gurus Hawaii | F&B Brand Builders; Honolulu (HI); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) matching

Paid time off

Job summary

Food Gurus Hawaii seeks an Operations Manager to translate leadership priorities into daily execution, streamlining agency workflows and overseeing financial & HR processes. You will lead project schedules, vendor management, and PR coverage while ensuring smooth operations for client work.

The role requires 10+ years in agency operations, strong budgeting skills, and excellent communication to navigate a fast-paced environment in Hawaii.

Qualifications

• 10+ years of agency operations or operational leadership experience.
• Hands-on experience with project management platforms (e.g., Jira, Tempo).
• Proven ability to build estimates, manage productivity & budgets, and coordinate with accounting/billing.
• Outstanding communication, problem-solving and multitasking skills under fast-paced deadlines.

Responsibilities

• Participate in daily status reviews with executive leadership and translate priorities into actionable plans and SOPs.
• Set up client projects and timelines in agency software; translate scopes into tickets and manage assignments with QA standards.
• Prepare proposals, client estimates and campaign budgets; coordinate monthly retainer and project billing.
• Source, manage and contract vendors; oversee photo/video shoots, print/merch production and recurring projects.
• Oversee HR/admin tasks: payroll, onboarding/offboarding, PTO tracking and HR inquiries.
• Direct creator outreach, oversee PR workflows and cover for staffing gaps in client service.
• Handle office facilities management, travel logistics and basic tech support.

Skills

Agency operations

Jira

Tempo

Budgeting

Communication

Multitasking

Tools

Jira

Tempo

Job description

OPERATIONS MANAGER [Full Time-Hawaii Residents only plse]

About Food Gurus Hawaii

Located in Waikīkī since 2004, Food Gurus Hawai‘i is Hawaii’s premier food & beverage marketing agency. For over two decades, we’ve specialized in building F&B brands, revenue, and market share across restaurants, retail, grocery, and CPG brands throughout the Hawaiian islands & beyoud. Learn more at foodgurushawaii.com

We are seeking a proactive, highly organized, collaborative and resourceful leader to serve as our central operational engine & team hub.

The Role:

Working directly alongside our Founder & department leadership, the Operations Manager translates leadership priorities into daily execution, manages agency workflows, leads project schedules, and oversees financial & HR administrative processes. You will keep our team and work-in-progress running smoothly amid the demands and requirements of producing our best work for our clients.

Key Responsibilities:

• Agency Operations & Executive Support: Participate in daily status reviews with executive leadership, translate priorities into actionable plans, resolve operational gaps, and establish/update standard operating procedures (SOPs) as required.
• Workflow, QA & Creative Project Management: Set up client projects & timelines in agency software [Jira], translate scopes into actionable tickets, manage daily/weekly assignments for the departments, and ensure QA standards & deadlines are met.
• Financial & Billing Coordination: Prepare new business proposals, client estimates and campaign budgets, evaluate vendor pricing, conduct weekly A/P and A/R reviews with Accounting, and coordinate monthly retainer and project billing.
• Production, IC & Vendor Management: Source, manage & contract vendors, handle photo/video shoot logistics, manage print/merchandise production, and oversee recurring projects.
• HR & Administration: Oversee labor force resources and compensation budget, employee onboarding/offboarding, process semi-monthly payroll, manage PTO tracking, and serve as the primary liaison for HR administrative questions [Altres].
• Influencer, PR & Account Coverage: Direct creator outreach and contracting, oversee PR specialist workflows, and step in for temporary account management or client service coverage during staffing gaps.
• Office & Facilities Management: Basic tech troubleshooting, ordering office supplies, booking travel logistics, and coordinating with property management.

Requirements:

• 10+ years of experience in agency operations, project management, or operational leadership (preferably within a marketing, advertising, or agency environment).
• Hands-on experience with project management platforms (e.g., Jira, Tempo).
• Proven ability to build estimates, manage productivity & budgets, and coordinate closely on accounting/billing.
• Outstanding communication, problem-solving, and multitasking skills under fast-paced deadlines.

Compensation & Benefits Package

• Base Salary: $90K+ Annually (commensurate with experience). Pay period is bi-monthly.
• Performance Bonus: [based uponcontribution]
• Healthcare & Wellness: 100% employer-paid medical, dental, and vision insurance coverage for the employee.
• Retirement Plan: 401(k) retirement plan with company matching program (eligible following a standard 90-day introductory period).
• Paid Time Off: Comprehensive PTO policy including paid vacation, sick leave, and company-recognized holidays.
• Work-Life & Culture: Senior-led team culture emphasizing work-life balance, collaborative team contribution, and long-term career growth opportunities.