Marketing Operations Manager

Florence HC; Atlanta (GA); On-site; USD 80,000 - 125,000; Full time

Benefits offered by this job

Medical and dental insurance

Office space in the heart of the city

Job summary

Florence is seeking a hands-on Marketing Operations specialist to own day-to-day execution in our GTM tech stack. You’ll ensure campaigns run, leads flow, and pipeline grows, collaborating with Marketing, Sales, and RevOps.

Ideal candidates have 3+ years in marketing operations at a fast-growing B2B SaaS, deep HubSpot Marketing Hub + CRM and Salesforce skills, and hands-on experience with Clay and AI tooling to automate data workflows and improve attribution.

Qualifications

• 3+ years in marketing operations in a high-growth B2B SaaS company.
• Hands-on experience in HubSpot Marketing Hub + CRM.
• Strong working knowledge of Salesforce and cross-system processes.
• Hands-on experience with Clay — building workflows, enrichment pipelines, and prompt-based automations.
• Familiarity with AI tooling and prompt engineering; comfortable testing new tools.
• Proven ability to build and execute campaigns end-to-end, including A/B testing.
• Maintain clean lead processes and data hygiene across marketing and CRM systems.
• Strong understanding of lead lifecycle, funnel metrics, attribution, and UTM strategy.
• Highly detail-oriented with strong execution skills and stakeholder management.

Responsibilities

• Execute marketing programs within the GTM stack, including list pulls, segmentation, and audience building.
• Set up and QA campaigns across channels; manage webinars and events.
• Develop and optimize ABM programs in HubSpot, including in-market accounts.
• Maintain hub data quality and implement governance standards.
• Build dashboards and provide ad-hoc reporting for GTM leadership.
• Collaborate with GTM Systems to design architecture and data models.

Skills

HubSpot

Salesforce

Clay

AI tooling

Campaign management

Data hygiene

Lead lifecycle

Attribution

Tools

HubSpot Marketing Hub

Salesforce

Clay

Job description

Florence software advances cures by helping the world’s most important research sites do their best work. Our solutions are now used by over 30,000 research teams in 70 countries around the world—we’re the most widely deployed site workflow tool in the industry. By the end of the decade, we’ll double the pace at which new medicines get to market by doubling the output of trial site teams.To date, we were named a Deloitte Fast 50 business, G2 Category Leader, an Inc. & AJC best place to work, and an Inc. 5000 company five years in a row.

At Florence, we are committed to make the world a better place by accelerating research while providing an environment for our employees where they can be happy in their lives, enjoy their jobs, and grow.

What You’ll Bring to the Team:

This is a hands-on, execution-focused marketing operations role at the center of Florence’s revenue operations engine on the GTM Strategy and Enablement team. You’ll sit at the intersection of marketing, sales, and revenue operations, owning the day-to-day execution inside our GTM tech stack, ensuring campaigns run, leads flow, pipeline grows, and reporting is accurate.

You Will:

Marketing Process & Campaign Execution

• Execute within our GTM stack: HubSpot, Salesforce, Cvent, Gong, Spekit, Clay, and other AI tools
• Own the day-to-day execution of marketing programs, including:
• List pulls, segmentation, and audience building across personas and industries
• Campaign setup, QA, and deployment across channels
• A/B testing and multivariate experiments to optimize campaign performance
• HubSpot workflows, lifecycle programs, and nurture sequences
• Scoring models, MQL criteria, and lead management processes
• Webinar and event operational support
• Manage UTM taxonomy, attribution tracking, and campaign performance visibility
• Build and optimize ABM programs in HubSpot, including in-market account identification, segmentation frameworks, and targeted outreach across personas and industries
• Leverage Clay and AI tooling to build scalable, automated data workflows, enrichment pipelines, and prompt-driven outreach programs in collaboration with the broader GTM team
• Maintain HubSpot database cleanliness and health

Data, Reporting & Business Rhythm

• Build and maintain marketing performance dashboards in HubSpot, covering campaign results, lead volume, top-funnel conversions, and channel attribution
• Help ensure data consistency across marketing and CRM platforms, flagging issues and partnering with RevOps to resolve them
• Deliver ad-hoc reporting and analysis in support of GTM leadership’s business questions, with a focus on marketing-owned metrics

Process Execution & Governance

• Maintain and enforce data governance standards in day-to-day execution
• Manage Deduplication and enrichment workflows
• Drive adoption through end-user training on processes and reporting, often aligning with Sales Enablement
• Support rollout of new workflows and tools in partnership with GTM Systems

Partnering with GTM Systems

You will be a critical partner to the GTM Systems team, who own:

• System architecture and integrations
• Data model design and cross-platform data flow
• Vendor/tool evaluation and stack strategy
• Backend automation infrastructure

You’ll provide input, surface issues, and help operationalize changes and enhancements to the underlying architecture.

An Ideal Candidate Has:

• 3+ years in marketing operations in a high-growth B2B SaaS company
• Deep, hands-on experience in HubSpot (Marketing Hub + CRM)
• Strong working knowledge of Salesforce and cross-system processes
• Hands-on experience with Clay — including building workflows, enrichment pipelines, and prompt-based automations
• Familiarity with AI tooling and prompt engineering; comfort experimenting with new tools and workflows to drive efficiency
• Proven ability to:
• Build and execute campaigns end-to-end, including A/B testing and performance optimization
• Maintain clean lead processes and data hygiene across marketing and CRM systems
• Strong understanding of:
• Lead lifecycle and funnel metrics
• Attribution and UTM strategy
• Marketing automation and lifecycle program design
• Highly detail-oriented with strong execution skills; you notice when something’s off
• Ability to manage multiple stakeholders and prioritize across competing requests

What’s in it for you?

• Do well. We offer a competitive compensation package, medical and dental insurance, and office space in the heart of the city.
• Do good. We insist that health technology is the highest calling for software development. We pride ourselves on working on something bigger than ourselves; helping advance cures and therapies.
• Make the leap. Join our high-output culture to create innovative, modern, and purposeful software solutions.

Florence supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical disability, or any other protected class.