Marketing Operations Leader

Kimberly-Clark; Chicago (IL); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Flexible work model

Competitive benefits

Job summary

Kimberly-Clark is seeking a Marketing Operations Leader to drive integrated planning for the Baby & Child Care sector in North America. You will partner with agencies and internal teams to align on a cohesive, channel-agnostic consumer plan and optimize brand marketing execution.

The role requires 8+ years of marketing program experience, cross-functional leadership, and strong budget management. A flexible work model blends remote and in-person collaboration.

Qualifications

• Experience leading marketing programs across multiple platforms.
• Strong client-facing and agency collaboration experience.
• Solid understanding of marketing processes and budget management.
• Proven leadership in coordinating cross-functional teams and agency partners.
• Proficient in MS Office (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Manage the sector-level operating rhythm, including annual planning.
• Lead implementation of new marketing capabilities or processes at sector level.
• Oversee project delivery in partnership with Project Management.
• Coordinate cross-functional collaboration across internal and external teams.
• Oversee creative production with external resources and renewals.
• Develop agency scopes of work and staffing models.
• Drive cost efficiencies through project-based agency scopes.
• Coordinate mid-year and end-of-year agency performance evaluations.
• Serve as primary contact with sector agencies to resolve conflicts.

Skills

Marketing programs experience

Client-facing experience

Agency experience

Operations management

MS Office proficiency

Job description

Join the team behind iconic brands like Huggies®, Kleenex®, Cottonelle®, Scott®, Kotex®, Poise®, Depend®, and Kimberly-Clark Professional®. At Kimberly-Clark, it’s all here for you—innovation, growth, and the chance to make a real impact.

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.

About You

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.

The Marketing Operations Leader provides strategic leadership over the development and execution of the integrated marketing planning process within the Baby & Child Care sector for Kimberly-Clark North America. In this role you’ll collaborate with external & internal agencies (media, creative, PR, etc.) to ensure that agency business models & capabilities effectively service Kimberly-Clark’s operating standards & requirements and ensure that all agencies are collaborating to support a cohesive, channel-agnostic view of consumer-centric planning & execution. This position also requires collaboration with internal brands and marketing teams to drive the operating model for both annual planning and responsive activation & optimization of brand marketing plans, including the development of key standards, tools, timelines, and best practices. This position requires broad understanding of marketing processes, common agency deliverables and budget management. To be successful in this role, the selected candidate will need to have a proven history of building high-functioning, cohesive inter-agency teams, as well as practical experience with integrated execution to enable effective decision making.

Job responsibilities include:

• Manage the sector-level operating rhythm, leading key marketing processes such as annual planning.
• Lead the implementation of new marketing capabilities or processes at the sector level when needed
• Oversee project delivery at the sector level, working in partnership with Project Management
• Manage sector-level internal and external collaboration, ensuring cross-functional teams are brought in at the right points throughout the project life cycle
• Oversee the creative production process in partnership with external resources, ensuring best practices are followed and talent renewals are managed appropriately
• Lead the development of agency scopes of work optimizing staffing models and individual role archetypes.
• Drive cost efficiencies by negotiating project-based agency scopes as business needs require.
• Drive the mid-year and end-of-year agency performance evaluation cycle, collaborating across sectors and with Procurement to ensure timing and schedule alignment. Single point of contact to coordinate brand and agency feedback.
• Serves as point of contact with sector-level agencies to assist in resolving agency conflicts or performance inclusive of agency talent. Guide brand teams and agencies on staffing concerns.
• If new/additional agency resources are required, the Marketing Ops Manager will research options, in partnership with Global Marketing Operations and Procurement. Responsible for operational training with new agency.
• Provide leadership support to the Financial Coordinators and brand marketing teams to ensure effective financial tracking, reporting and compliance with all internal and external financial controls & requirements.

To succeed in this role, you will need the following qualifications:

• 8+ years of experience in marketing programs across multiple platforms on agency or client side
• Client-facing experience and agency experience
• Deep understanding of marketing processes, common agency deliverables and budget management.
• Strong operations management experience across complex organizations, including project management abilities in a leadership role
• Ability to self-manage while managing assigned teams and projects under tight deadlines
• Ability to expertly handle multiple projects and priorities working with various internal and external partners and organizational levels
• Proficient with MS Office applications (Outlook, Word, Excel, PowerPoint)

Preferred Qualifications:

• Experience in marketing and operations management
• Strong project management abilities in a leadership role
• Self-motivated and willing to expand knowledge
• Strong Agency Management experience

Led by Purpose. Driven by You.

Total Benefits

We believe that our employees are our greatest asset, and we're committed to providing them with the resources they need to be successful. If you're looking for a rewarding career with a company that cares about its employees, then Kimberly-Clark is the place for you.

Here are just a few of the benefits you’d enjoy working in this role for Kimberly-Clark. For a complete overview, see www.mykcbenefits.com

Flex That Works at Kimberly-Clark

We believe great work happens when people come together with purpose. That’s why we offer a flexible work model that blends remote work with intentional in-person collaboration — helping you connect, grow, and innovate while maintaining the balance you value.

And finally, the fine print….

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world, which is why we seek to build a workforce that encompassesthe experiences of our consumers.When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Employment is subject to verification of local policies.

Employment is subject to verification of pre-screening tests which may include drug screening, background check, and DMV check.

Veterans and members of the Reserve and Guard are highly encouraged to apply.

This role is available for local candidates already authorized to work in the role’s country only. Kimberly-Clark will not provide relocation support for this role.

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