Marketing Operations Lead — Reviews & Programs

Akraya, Inc.; San Diego (CA); Hybrid; USD 90,000 - 96,000; Full time

Job summary

Akraya, Inc. in San Diego, CA is seeking a seasoned Project Manager to oversee customer ratings and reviews programs across multiple product lines.

You will drive strategies to maximize review capture, ensure program readiness for key business seasons, and lead cross-functional collaboration with QA and engineering teams. The role requires meticulous attention to detail, strong vendor management, and expertise in Jira-based workflows and stakeholder communications.

Qualifications

• Proven experience in managing complex cross-functional projects.
• Proficiency in Jira for project tracking.
• Experience managing technical workflows and QA processes.

Responsibilities

• Develop and implement strategies for collecting customer ratings and reviews.
• Manage end-to-end operational plan for review programs across products.
• Lead seasonal readiness for review content and functionality across web properties.
• Oversee technical workflows, including ticket management and QA for engineering changes.
• Serve as primary liaison for vendor and partner relationships for review platforms.

Skills

Project management

Jira

Quality assurance

Vendor management

Stakeholder communication

Tools

Jira

Job description

Akraya, Inc. in San Diego, CA is seeking a seasoned Project Manager to oversee customer ratings and reviews programs across multiple product lines.

You will drive strategies to maximize review capture, ensure program readiness for key business seasons, and lead cross-functional collaboration with QA and engineering teams. The role requires meticulous attention to detail, strong vendor management, and expertise in Jira-based workflows and stakeholder communications.