Marketing Operations Associate | EST | Remote

Grafana Labs; United States; Remote; USD 64,000 - 78,000; Full time

Job summary

A leading software company is seeking a Marketing Operations Associate to support its Events Marketing team. This remote role involves managing event operations, enhancing marketing technologies, and collaborating closely with cross-functional teams. Ideal candidates have 2-3 years of marketing experience and are skilled with Salesforce and various marketing tools. The position offers a dynamic, high-growth work environment and competitive compensation in the United States.

Benefits

100% remote work

30 days of annual leave

Career growth opportunities

In-person onboarding

Innovative work environment

Qualifications

• 2-3 years of marketing experience in an operations/automation role.
• Experience with marketing automation tools and Salesforce reporting.
• Skilled in managing multiple projects and priorities.

Responsibilities

• Manage operational tasks for regional marketers, including event setup.
• Execute end-to-end event operations and quality assurance.
• Build and maintain Salesforce campaign attribution.

Skills

Marketing experience

Salesforce reporting

Marketing automation tools

Data analysis

Project management

Tools

Salesforce

Chili Piper

Zuddl

Splash

Customer.io

Job description

Marketing Operations Associate | EST | Remote

United States (Remote)

Grafana Labs is a remote-first, open-source powerhouse. Grafana Labs supports more than 20M users worldwide with the Grafana open-source visualization tool and related Grafana Cloud or Enterprise Stack offerings for metrics, logs, and traces.

We’re scaling fast and value an open-source legacy, global collaboration, and meaningful work. Our team thrives on transparency, autonomy, and trust.

You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for a career-defining opportunity.

The Opportunity

Grafana Labs is looking for a Marketing Operations Associate to help scale our marketing technology and operations in support of our Events Marketing team. You’ll work closely with Events Marketing, Demand Generation, and Marketing Operations to deliver seamless execution, improve processes, and provide actionable insights that maximize impact across marketing and sales. This is a high-visibility, fast-paced role where you’ll get hands-on with our tech stack and learn quickly in a collaborative environment.

What You’ll Be Doing

• Act as the primary operational point of contact for regional marketers, managing program setup, intake requests, and documentation for in-person and virtual events.
• Own end-to-end event operations execution, including registration workflows, email scheduling, quality assurance, and tooling setup (e.g., Splash, Zuddl, Customer.io, Chili Piper).
• Support campaign performance reporting by building and maintaining Salesforce campaign attribution and Chili Piper tracking.
• Use AI tools and automation to solve operational challenges, increase efficiency, and streamline workflows.
• Maintain and troubleshoot marketing tools, ensuring smooth integrations and a high standard of quality across systems.

What Makes You a Great Fit

• 2-3 years of marketing experience, ideally in an operations or marketing automation capacity.
• Hands-on experience with marketing automation tools and the ability to perform basic Salesforce reporting.
• Comfortable working across marketing technologies and understanding how they connect.
• Skilled at managing multiple priorities while keeping projects organized and on track.
• Able to triage incoming requests and work with stakeholders to deliver solutions efficiently.

Mindset and Approach

• Embracing new tools and technology, leaning into exploring AI first solutions for marketing workflows
• Naturally curious, able to learn quickly, and comfortable in a high-speed environment.
• Self-motivated, organized, and adaptable when priorities shift.
• Process-driven, with a commitment to documenting work and following established workflows.

Bonus Points For

• Prior experience and experimentation with AI beyond basic use, with examples of how you’ve applied them in a work setting.
• Strong data skills, including identifying trends and insights from metrics.
• Experience troubleshooting marketing technology issues without escalation.
• Experience in observability, open source, or software industries.

Compensation & Rewards

In the United States, the OTE compensation range for this role is $64,662 - $77,770. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.

Why You’ll Thrive at Grafana Labs:

• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.
• Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.
• Transparent Communication – Expect open decision-making and regular company-wide updates.
• Innovation-Driven – Autonomy and support to ship great work and try new things.
• Open Source Roots – Built on community-driven values that shape how we work.
• Empowered Teams – High trust, low ego culture that values outcomes over optics.
• Career Growth Pathways – Defined opportunities to grow and develop your career.
• Approachable Leadership – Transparent execs who are involved, visible, and human.
• Passionate People – Join a team of smart, supportive folks who care deeply about what they do.
• In-Person onboarding – We want you to thrive from day 1 with your fellow Grafanistas to learn all about what we do and how we do it.
• Balance is Key – Global annual leave policy of 30 days per year, with 3 days reserved for Grafana Shutdown Days to disconnect. We will comply with local legislation where applicable.

Equal Opportunity Employer: Grafana Labs will recruit, train, compensate, and promote regardless of race, religion, color, national origin, gender, disability, age, veteran status, and other characteristics. We believe equality and diversity build a strong organization and are committed to making it the foundation of our growth.

Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.

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