Marketing Manager - User Experience

Caris Life Sciences; Tempe (AZ); On-site; USD 80,000 - 110,000; Full time

Job summary

Caris Life Sciences is seeking a Marketing Manager to support commercial marketing initiatives and UX programs for its oncology diagnostics portfolio. You will coordinate the development, review, production, distribution, and maintenance of customer-facing materials while capturing feedback to drive continuous improvement.

Collaborate with Marketing, Product Management, Laboratory Operations, Medical Affairs, Regulatory Affairs, and external partners to ensure materials are accurate, compliant,

Qualifications

• Bachelor's degree in Marketing, Communications, Business, Life Sciences or related field.
• 3–5 years of marketing, marketing coordination or health care communications experience.
• Strong organizational and project coordination skills with ability to manage multiple priorities.
• Excellent written, verbal and interpersonal communication skills.
• Experience coordinating creative projects with internal stakeholders and external design partners.
• Attention to detail and commitment to high-quality deliverables.
• Proficiency in Microsoft Office Suite; familiarity with internet usage for business.

Responsibilities

• Coordinate development, review, approval, production, distribution and maintenance of customer-facing marketing materials.
• Manage timelines and deliverables for commercial collateral, ensuring progress through review, approval, and production.
• Collaborate with internal stakeholders and external agencies to produce high-quality materials aligned with brand standards and business goals.
• Maintain version control and organization of marketing assets; ensure access to current, approved materials.
• Coordinate creation and upkeep of laboratory support materials and patient-facing educational content.
• Work with designers to translate technical content into clear, user-friendly materials.
• Coordinate updates to packaging, labels, and specification sheets.
• Support user experience initiatives by collecting and organizing feedback from providers, lab partners, patients and commercial teams.
• Develop standardized processes for capturing and tracking customer feedback across channels.
• Analyze customer insights to identify trends and opportunities to improve the customer experience.
• Support prioritization of UX enhancements with dashboards and reporting tools.
• Coordinate cross-functional reviews to communicate insights and track improvement initiatives.
• Schedule meetings, timelines and follow-ups across departments; track deliverables.

Skills

Marketing coordination

Project coordination

Communication (written and verbal)

Stakeholder management

MS Office

Attention to detail

Education

Bachelor's degree in Marketing or related field

Tools

Smartsheet

Asana

Job description

At Caris, we understand that cancer is an ugly word—a word no one wants to hear, but one that connects us all. That’s why we’re not just transforming cancer care—we’re changing lives.

We introduced precision medicine to the world and built an industry around the idea that every patient deserves answers as unique as their DNA. Backed by cutting-edge molecular science and AI, we ask ourselves every day: “What would I do if this patient were my mom?” That question drives everything we do.

But our mission doesn’t stop with cancer. We're pushing the frontiers of medicine and leading a revolution in healthcare—driven by innovation, compassion, and purpose.

Join us in our mission to improve the human condition across multiple diseases. If you're passionate about meaningful work and want to be part of something bigger than yourself, Caris is where your impact begins.

Position Summary

The Marketing Manager supports the execution of commercial marketing initiatives and user experience programs for Caris’ oncology diagnostics portfolio. This position coordinates the development, review, production, distribution, and maintenance of customer-facing marketing materials and laboratory support collateral. The Marketing Manager also helps capture, organise, and communicate customer feedback to support continuous improvement initiatives.

Working under the direction of the Senior Director, this individual partners with Marketing, Product Management, Laboratory Operations, Medical Affairs, Regulatory Affairs, Commercial, Supply Chain, and external creative partners to ensure materials are accurate, compliant, visually consistent, and delivered on time.

The ideal candidate is highly organised, detail-oriented, collaborative, and passionate about creating an exceptional customer experience through effective coordination, communication, and execution.

Job Responsibilities

• Coordinate the development, review, approval, production, distribution and maintenance of customer-facing marketing materials.
• Manage timelines and deliverables for commercial collateral, ensuring projects progress efficiently through review, approval, and production.
• Partner with internal stakeholders and external creative agencies to develop high-quality marketing materials that align with brand standards and business objectives.
• Maintain version control and organisation of marketing assets to ensure teams have access to current, approved materials.
• Coordinate the development and maintenance of laboratory support materials, including: Test Request Forms, Specimen requirement guides, Collection instructions, Kit inserts, Provider reference materials, Patient-facing educational materials, Laboratory collateral.
• Work closely with graphic designers to translate technical and clinical content into clear, user-friendly materials.
• Coordinate updates to collection kits, printed components, packaging materials, labels, and specification sheets.
• Partner with Laboratory Operations, Product Management, Regulatory Affairs, Medical Affairs, Supply Chain, and external vendors to ensure materials remain accurate, compliant, and current.
• Support user experience initiatives by coordinating the collection, organisation and documentation of feedback from healthcare providers, laboratory partners, patients and commercial teams.
• Develop and maintain standardised processes for collecting, categorising and tracking customer feedback across multiple channels.
• Analyse customer insights to identify trends, recurring pain points and opportunities to improve the customer experience.
• Support prioritisation of user experience enhancements by maintaining feedback logs, dashboards and reporting tools.
• Coordinate cross-functional review sessions to communicate customer insights and track progress on improvement initiatives.
• Coordinate meetings, project timelines and follow-up activities across multiple departments.
• Track deliverables, approvals and action items to ensure projects remain organised and on schedule.
• Facilitate communication among Marketing, Laboratory Operations, Medical Affairs, Regulatory Affairs, Commercial, Product Management and external partners.
• Identify potential risks or delays and communicate them proactively to the Senior Director.

Required Qualifications

• Bachelor’s degree in Marketing, Communications, Business, Life Sciences or a related field.
• Three to five years of experience in marketing, marketing coordination, health care communications or a related role.
• Strong organisational and project coordination skills, with the ability to manage multiple priorities.
• Excellent written, verbal and interpersonal communication skills.
• Experience coordinating creative projects with internal stakeholders and external design partners.
• Exceptional attention to detail and a demonstrated commitment to producing high-quality deliverables.
• Proficient in Microsoft Office Suite, specifically Word, Excel and Outlook, with a general working knowledge of the Internet for business use.

Preferred Qualifications

• Experience in oncology, diagnostics, biotechnology, health care or life sciences.
• Familiarity with laboratory workflows, diagnostic testing or regulated health care marketing.
• Experience supporting Voice of Customer, customer experience or user experience initiatives.
• Experience using project management and collaboration platforms such as Smartsheet, Asana or similar tools.

Training

• All job-specific, safety and compliance training is assigned based on the job functions associated with this employee.

Conditions of Employment

Individual must successfully complete pre‑employment process, which includes criminal background check, drug screening, credit check (applicable for certain positions) and reference verification.

This job description reflects management’s assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Caris Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, colour, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.