Marketing Group Sales Golf Coordinator

Wildhorse Resort & Casino; Pendleton (OR); On-site; USD 30,000 - 50,000; Full time

Job summary

Wildhorse Resort & Casino in Pendleton, Oregon is seeking a Group Sales Golf Coordinator to oversee the coordination of golf events and ensure customer satisfaction. This role requires two years of customer service experience and a strong understanding of the golf industry. The coordinator will manage contracts, billing, and provide excellent service throughout events. Applicants must be at least 21 years old and possess a valid driver's license.

Qualifications

• Two years of front-line customer service experience in hotel, hospitality, or sales.
• Demonstrates strong understanding of the golf and golf industry.
• Requires a High-Security Gaming License clearance.
• Must be willing to travel and have reliable transportation.

Responsibilities

• Coordinate golf events from contract development to event execution.
• Manage billing and ensure contracts are signed.
• Ensure customer satisfaction through prompt and friendly service.
• Track sales leads and follow up on inquiries.

Skills

Customer service

Organizational skills

Communication skills

Knowledge of golf industry

Education

High School Diploma or GED

Tools

Word processing software

Job description

Job Details

WAGE RANGE: $15.00-$23.00

OPEN UNTIL FILLED: 1ST PULL DATE, MARCH 10, 2026

Job Summary

The Group Sales Golf Coordinator will be responsible for selling, securing, and coordinating Golf Group contracts including event space, meeting rooms, hotel rooms, catering, and other amenities. They serve as the primary contact and coordinator for the planning across two golf courses and multiple departments. The role supports marketing internal events. The coordinator ensures excellent customer service and manages all guest/event issues as they arise during the event and post-event follow-up.

Essential Job Functions

• In partnership with Group Sales and the Golf course team, act as primary customer contact to coordinate golf events from contract development to event execution.
• Ensures contracts are signed and secure agreement on event details and pricing.
• Prepare and manage billing.
• Provide familiarization tours of the property to meeting planners and interested groups.
• Keep current on all aspects of the resort including food and beverage options, golf course activity, pro-shop merchandise, and sales packages.
• Track sales leads, follow up on inquiries, and work with existing groups to secure repeat bookings.
• Sets up client accounts in appropriate software including room blocks, golf packages, tee times, meeting space, and detailed billing information for hotel rooms, facility rental, and additional items purchased by the group.
• Ensures customer satisfaction through prompt, efficient, and friendly service.
• Attends trade show on behalf of Wildhorse Resort & Casino.
• Provides signage as needed by golf groups and helps to secure course advertising as needed.
• Communicates and coordinates clients' needs effectively with appropriate departments regarding Golf, supplies, services, lodging, catering, security, and/or transportation.
• Confirm that all arrangements are secured before the arrival date.
• Participate in training that will increase skills, efficiency, and performance.
• Compliance with regulatory laws, PP&P, department policies and procedures, safety codes, etc.
• Promotes a clean, safe, and healthy work environment for employees and guests.
• Promptly report all concerns to the supervisor.
• Performs other related tasks as assigned.

Promotes Wrc Quality Service Standards

• SAFETY: Ensuring a safe experience by protecting the welfare of all.
• INTEGRITY: Expecting personal accountability at every level.
• COURTESY: Creating an exceptional customer service experience for everyone.
• TEAM: Functioning together to create a cooperative and positive experience.
• SHOW: Providing flawless experience – a clean and cared-for resort.

Minimum Qualifications

• Two (2) years of front-line customer service experience in hotel, hospitality, or sales.
• Demonstrates a strong understanding of golf and the golf industry.
• High School Diploma or GED or ten years’ experience.
• Demonstrates proficiency in word processing and various computer software.
• Strong organizational, customer service, and communication skills.
• Must be willing to travel, have reliable transportation, and possess a valid driver’s license with no history of motor vehicle-related citation or arrest conviction(s) within the last five (5) years in any state per WRC insurance requirements.
• Professional appearance and personal hygiene habits.
• Effective communication skills – verbally able to provide instruction, responds to questions, and has exceptional interpersonal skills and abilities.
• Need to work/sit for long periods at a work computer station and perform repetitive motion of arms, wrists, and fingers; and at times, moves throughout a noisy environment.
• Requires a High-Security Gaming License clearance.
• Must be at least 21 years of age.

Preferred Qualifications

• Three (3) years of administrative experience.
• Three (3) years of Golf Industry sales experience.
• Experience in hotel and or sales management systems.