Marketing Executive

The Palms; Las Vegas (NV); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Career development opportunities

Job summary

The Palms is seeking a Marketing Executive in Las Vegas to provide premium service to casino guests. The role involves building and managing guest relationships, resolving conflicts, and enhancing customer loyalty through targeted marketing techniques. Candidates should have a high school diploma, at least 3 years of relevant experience in casino marketing, and excellent communication skills. This full-time position offers a competitive environment and the chance to be part of a dedicated team committed to guest satisfaction.

Qualifications

• Must be 21 years old or older.
• Minimum of 3 years of experience in a Casino Marketing environment.
• Must be able to obtain and maintain a valid Nevada Gaming License.

Responsibilities

• Provide exceptional guest service to existing casino guests.
• Build relationships with premium casino guests.
• Manage premium casino guests through telemarketing and in-person contact.

Skills

Communication skills

Customer service

Sales skills

Problem-solving

Bilingual

Education

High School Diploma or GED

Bachelor’s Degree in Hospitality, Marketing, or related field

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Access

Job description

## Marketing ExecutiveApplylocations: Las Vegas, NVtime type: Full timeposted on: Posted 2 Days Agojob requisition id: R0017029Reporting to the Director of Casino Marketing the Marketing Executive will play an important role providing premium casino guests with the best possible experience. The Marketing Executive builds premium casino guest loyalty using marketing techniques and customer service skills that foster an exclusive guest relationship to achieve budgeted gaming revenues. This role is highly visible and interactive with casino guests and requires a high level of professionalism**Core Responsibilities:*** Provides exceptional guest service to existing casino guests.* Resolves guest conflicts and complaints on behalf of the Company in a fair and equitable manner.* Develop relationships with premium casino guests to grow the customer base and increase Company revenues by assuring customer retention and repeat business.* Attracts and manages premium casino guests through weekly telemarketing and in person contact on the casino floor. Exercises discretion to provide guests with hospitality arrangements, including rooms, food, beverage, and assists with special requests.* Knowledgeable of marker authorization procedures and may extend marker authorization limits (if granted) when appropriate and permissible.* Determine and evaluate premium customers’ casino activity to provide corresponding incentives and has authorization to approve limited number of comps and allowances (rooms, food, beverage, events tickets, promo chips, free play, airfare, or discounts) based on established policy.* Introduces the benefits of and solicits enrollment into the company’s Club Serrano loyalty program.* Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well as during special events.* Make decisions regarding valuable complimentary options based on a consideration of recorded play, earned points, comp availability and customer profitability.* Handles all aspects of guest journey (ground transportation, hotel accommodation, dining reservation, entertainment, folio clearance at checkout).* Works effectively as a collaborative team member with others within Casino Marketing, Table Games, Slots, and Food & Beverage supervisory team to identify areas of opportunity and address areas of concern when necessary.* Maintains thorough knowledge of latest industry developments, current market trends and all on property and competitor promotions/events.* Attends and hosts player onsite/offsite events in various areas as assigned by management.* Perform other job duties as requested.**Qualifications:*** Must be 21 years old or older.* High School Diploma or GED required.* Bachelor’s Degree in Hospitality, Marketing, or related field highly preferred.* Bi-lingual preferred.* Minimum of 3 years of experience in a Casino Marketing environment.* Must be able to obtain and maintain a valid Nevada Gaming License.* Must possess drive to exceed revenue generation targets.* Intermediate proficiency in Microsoft Outlook, Word, Excel, Power Point and Access necessary.* Must have outstanding communication skills.* Must be able to maintain confidentiality and a high level of professionalism at all times.* Must have the ability to write reports and business correspondence.* Must possess excellent oral and written communication skills.* Must have the ability to identify problems, collect data, analyze, and draw valid conclusions.* Must be consistent with upholding a professional image with a polished appearance and demeanor.**Physical Demands:*** Work is performed in a fast-paced setting.* Must be available to work nights, weekends, and holidays.* Must be tolerant of varying conditions of noise level, temperature, illumination, and air quality.* May be exposed to smoke* The noise level in the work environment is usually moderate to loud.* Constant contact with executives, department management, employees, and guests.* Prolonged sitting or standing and mobility.* Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 50 pounds occasionally* Eye/hand coordination.* Use of standard office equipment.* Ability to distinguish letters, numbers, and symbols**Equal Opportunity Employer:**At Palms Casino Resort, we are committed to creating a work environment where the growth and well-being of our Team Members is the top priority. We provide equal employment opportunities to all Team Members and applicants for employment and we prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.Palms Casino Resort, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law. Join our team today!At Palms Casino Resort and Palms Place, we believe our Team Members are the heart of our success. Every role plays a role in creating unforgettable experiences for our guests. We provide competitive pay, benefits, and programs that help you learn and grow. Guided by our values: Integrity, Humility, Unity, Respect, and Excellence, we are committed to a workplace where your well-being and career development come first.Join our team and be part of something special!