Marketing Database and Content Specialist

McMillen, Inc.; Kirkland (WA); Hybrid; USD 85,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

PTO

Job summary

McMillen, Inc. is looking for a CRM Database & Content Specialist to manage and elevate our marketing data and content system. This position requires strong attention to detail and excellent communication skills, along with the ability to thrive in a collaborative environment. Responsibilities include maintaining CRM data, drafting proposals, and improving data processes.

The position offers a flexible remote or in-office work model and a comprehensive benefits program including medical, dental, vision, and generous PTO.

Qualifications

• Minimum 3 years of experience managing CRM systems or other databases.
• Strong technical writing and editing abilities.
• Demonstrated critical thinking and problem-solving skills.

Responsibilities

• Maintain and update client and project data in the CRM.
• Draft and refine project descriptions and marketing content.
• Propose solutions for gaps in data processes.

Skills

Attention to detail

Technical writing

Communication skills

Organizational skills

Problem-solving

Education

Bachelor’s degree in Technical Communications or related field

Equivalent experience

Tools

Unanet Cosential or similar CRM platforms

Job description

McMillen, Inc. is seeking a CRM Database & Content Specialist to manage and elevate our marketing data and content system. This role is critical to ensuring the accuracy, quality, and strategic use of our CRM and marketing database, supporting business development and proposal efforts across the firm. The ideal candidate is detail-oriented, tech‑savvy, and an excellent communicator who thrives in a collaborative, fast‑paced environment.

This position has the flexibility to be remote or in‑office based on location.

Responsibilities

• Database & CRM Management
  • Maintain, clean, and update all project, client, and opportunity data in the CRM (Unanet Cosential preferred).
  • Establish and enforce database protocols and best practices to ensure data quality and consistency.
  • Troubleshoot database issues and proactively identify opportunities for improved efficiency.
  • Generate and analyze reports to support marketing and business development initiatives.
• Partner closely with project managers, engineers, and other departments to gather accurate project scope, contract details, and relevant data.
• Act as the primary point of contact for CRM‑related questions and requests.
• Support proposal and pursuit teams by ensuring database content is accurate and readily available.
• Technical Writing & Data Curation
  • Draft and refine project descriptions, resumes, and other technical marketing content for pursuits and proposals.
  • Ensure all written content is consistent, concise, and aligned with brand messaging.
• Process Improvement & Technology
  • Identify gaps or inefficiencies in data processes and propose creative, solutions‑oriented fixes.
  • Stay current on CRM best practices and emerging marketing technologies that could enhance data management and team productivity.

Qualifications

• Required
  • Bachelor’s degree in Technical Communications, Business Administration, Computer Information Systems, Marketing or related field—or equivalent experience.
  • Minimum 3 years of experience managing CRM systems or other databases.
  • Meticulous attention to detail and strong organizational skills.
  • Strong technical writing and editing abilities.
  • Excellent communication and interpersonal skills; comfortable engaging project managers and cross‑departmental teams to obtain information.
  • Demonstrated critical thinking and problem‑solving skills.
  • Tech‑savvy with the ability to learn and adapt to new software quickly.
• Preferred
  • Experience working within the AEC (Architecture, Engineering, and Construction) industry.
  • Proficiency in Cosential/Unanet CRM or similar CRM platforms.
  • Familiarity with proposal development and marketing support for pursuits.
  • Master’s degree in Technical Communication or related field.

Compensation Package

• Pay Range: $85,000-95,000 (DOE)
• Benefits: McMillen provides a full Benefits Program consisting of Medical, Dental, Vision, Life, Disability, FSA, EAP, 401(k) and match, 9 Paid Holidays, generous PTO, opportunity for Stock Ownership, and Wellness Reimbursement

EEO: McMillen, Inc. is an EEO/Affirmative Action Employer and will make all employment related decisions without race, color, religion, sex, national origin, disability or protected veteran status.

Equal Opportunity Employer, including disabled and veterans.