Marketing & Customer Experience Sales Coordinator

Codeword; Nashville (TN); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Healthcare

401(k)

Paid time off

Job summary

Codeword in Nashville, TN seeks a Marketing & Customer Experience Sales Coordinator to support sales and marketing campaigns, CRM records, and revenue-driven priorities. You will create customer-facing materials, assist with follow-ups, and maintain accurate HubSpot activity with the sales team.

You’ll balance creative tasks with operational detail, coordinating campaign assets, emails, and product information while delivering polished communication and reliable follow-through to drive a

Qualifications

• Experience creating or coordinating campaign assets, email content, social content, product information, sales resources, or customer-facing materials.
• Ability to manage CRM data and follow-ups with accuracy and attention to detail.
• Strong written and verbal communication skills with a customer-focused approach.

Responsibilities

• Create and update campaign assets, Canva graphics, email drafts, sales flyers, product one-sheets, social assets, and branded customer-facing materials.
• Coordinate follow-ups, manage leads, and maintain accurate CRM records.
• Support marketing campaigns, revenue-driving priorities, and day-to-day sales coordination with leadership.
• Maintain visibility into sales and customer activity through HubSpot or a similar CRM.

Skills

Excellent communication

Organizational skills

Attention to detail

CRM experience

Tools

HubSpot

Canva

Job description

Company: Codeword

Location: Nashville, Tennessee

Reports to: Chief Sales Officer & Head of Partnerships

Compensation: $50,000 base salary plus up to $25,000 per year in commission potential

Benefits: Healthcare, 401(k), and paid time off

This is an immediate opening. We are actively interviewing and looking to fill this role by mid-June.

Codeword is a premium custom headwear and apparel brand based in Nashville, Tennessee. We create high-quality, personalized products for customers who want to wear something meaningful, memorable, and made with care. As our sales and marketing function continues to grow, we are hiring a Marketing & Customer Experience Sales Coordinator to help keep campaigns, customer communication, CRM details, and sales opportunities moving with clarity and consistency.

This is a strong opportunity for someone who is creative, organized, customer-minded, and comfortable moving between marketing execution, customer service, sales support, and detail-heavy follow-through. The right person will enjoy variety, take pride in polished communication, and understand how great marketing materials, responsive customer support, and accurate sales coordination all work together to create a better customer experience.

What You’ll Do

In this role, you will support Codeword’s sales and marketing efforts by helping create customer-facing materials, coordinating follow-ups, maintaining accurate CRM records, and assisting with campaign and revenue-driving priorities. You will work closely with the Chief Sales Officer and Head of Partnerships to support both day‑to‑day execution and longer‑term sales growth.

Marketing & Campaign Support

Create and update campaign assets, Canva graphics, email drafts, sales flyers, product one-sheets, social assets, and branded customer-facing materials.

Customer Experience

Help manage customer questions, requests, follow-ups, open items, sample coordination, product details, and timely communication.

Sales Support

Organize leads, customer follow-ups, quote details, pipeline updates, reorder opportunities, reports, and next steps.

HubSpot & Reporting

Maintain accurate HubSpot records, update contacts and deals, organize notes, and create visibility around sales and customer activity.

Leadership & Revenue Support

Assist with customer, campaign, product, reporting, and sales priorities tied directly to revenue growth and customer experience.

What We’re Looking For

We are looking for someone who communicates clearly, follows through reliably, and can balance creative work with operational detail. You do not need to be a specialist in every area, but you should be comfortable working across marketing, customer communication, and sales coordination.

Ideal candidates will bring experience with:

Marketing Materials & Campaigns

Experience creating or coordinating campaign assets, email content, social content, product information, sales resources, or customer-facing materials.

Canva or Similar Design Tools

Comfort creating polished flyers, one-sheets, simple presentations, social graphics, and sales materials.

Customer Service or Account Communication

Confidence communicating with customers, clients, partners, or accounts in a warm, professional, and timely way.

Sales Support

Ability to organize leads, follow-ups, account notes, quote details, reports, pipeline updates, and next steps.

HubSpot or CRM Systems

Comfort working in HubSpot or a similar CRM to keep contacts, deals, notes, and activity records accurate.

Writing & Follow-Through

Ability to draft clear, polished, customer-friendly language and keep details moving without letting things fall through the cracks.

You’ll Be a Great Fit If You

You will likely thrive in this role if you enjoy working in a fast‑moving environment where no two days are exactly the same. This role is especially well suited for someone who likes helping customers, creating polished materials, organizing details, and supporting a growing sales team with practical execution.

You should be comfortable switching between creative tasks and operational tasks, such as updating a sales flyer, drafting a customer email, organizing HubSpot records, checking on a sample request, preparing campaign materials, or helping the team follow up on an open opportunity.

Compensation and Benefits

This role offers a $50,000 base salary plus the opportunity to earn up to $25,000 per year in commission. Codeword also offers healthcare, a 401(k), and paid time off.