Marketing Coordinator

Jay's Heating, Air & Plumbing; Mount Airy (NC); On-site; USD 28,000 - 41,000; Full time

Job summary

Jay's Heating, Air & Plumbing in Mount Airy, NC, seeks a vibrant Marketing Coordinator to support strategy development and promotional materials. You will work with the marketing team across campaigns and channels, applying creativity to expand reach and engagement.

The role emphasizes data-driven decisions, customer interaction, and ongoing development opportunities within a family-owned business that values growth and community involvement.

Qualifications

• Bachelor’s degree in marketing or a related field is required.
• Proven experience as a Marketing Coordinator or similar role.
• Experience with Email Marketing platforms and campaigns.
• Familiarity with SEM principles and Google products.
• Knowledge of social media and reputation management platforms.
• Strong analytical skills and ability to derive meaningful insights.
• Excellent verbal and written communication skills.
• Highly organized with a customer-oriented mindset.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Monitor and analyze marketing campaigns to ensure data integrity (e.g., call listening).
• Respond to customers on designated social media platforms.
• Research industry trends, consumer opinions, and competition.
• Survey and gauge customer satisfaction through polls and feedback.
• Collaborate with the digital creator to script and refine video content.
• Coordinate with partners and influencers to strengthen relationships.
• Execute creative ideas to expand exposure at events or online.
• Identify and pursue award recognition opportunities.
• Create engaging social content for LinkedIn and TikTok.
• Assist in planning internal and community events while maintaining brand integrity.
• Organize and display marketing materials and accolades internally.

Skills

Email Marketing

Social media management

Analytics

Verbal & written communication

Customer-oriented

Project management

Attention to detail

Creative thinking

Adaptability

Education

BS degree in Marketing or relevant field

Tools

Adobe Illustrator

Photoshop

Canva

Job description

We are looking for a vibrant & enthusiastic marketing coordinator to join our marketing department and provide creative ideas to help achieve our goals. You will have administrative duties in developing and implementing marketing strategies and promotional materials.

As a marketing coordinator, you will collaborate with our marketing team in all stages of marketing campaigns. Your insightful contribution will help develop, expand, and maintain our external & internal marketing channels.

This position will allow you to acquire new marketing skills and provide you with knowledge of various marketing strategies. Ultimately, you will ensure our company's marketing efforts to help us achieve our immediate and long-term company goals. To be successful in this position they must be a passionate, continuous learner with an entrepreneurial attitude and drive to win.

Who We Are

We keep on growing because we only hire the best, and our customers love us for it; our 4.9-Star rating is no accident! We've been at this since 2005 here in Mt Airy. We've grown into one of the destination employers within the NC and VA areas. You've probably seen our trucks and our ads, now we want to see YOU!

Pay: $20-30/hour

Schedule: Full time - Monday - Friday; 8:00am - 5:00pm

Why Choose Jay's?

• Core Values:
• Always Do the Right Thing
• Always Growing
• Can-Do Attitude
• Be Kind - The Golden Rule
• Deliver Wow Customer Service

Stability: Family Oriented and family-owned business since 2005. We're one of the largest & most established Home Services business in the surrounding areas and we're just getting started!

Ongoing Professional and Personal Development Training Opportunities: both in-house and across the country.

Engaged: Positive team-focused work environment with great employee engagementAlways Growing: Ongoing Professional & Personal Development Training OpportunitiesFun & Focused! We work hard and play hard - we're a fun team of rock-stars with can-do attitudes who are driven, focused, and have a strong work ethic.

Community Focus: Established brand with a great reputation - We are dedicated to supporting our community and veterans as well as the greater good by contributing to both local and global causes.

Destination Employer: Established brand with a great reputation & a strong focus on our company culture

Our Standard: We pride ourselves on providing a 5-star customer service experience and it shows with 800+ Google reviews (the industry average is 100); & over 350 5-star reviews on Facebook, & over 3,000 5-star reviews on all other review platforms.

Responsibilities

• Monitor & collect data from marketing campaigns to help ensure the integrity of campaigns (i.e., call listening)
• Monitor & respond to customers on designated social media platforms.
• Research industry trends, consumer opinions, & competition
• Gauge customer satisfaction through surveys, polls, & online feedback
• Partner with digital creator to script, produce & refine video content.
• Communicate, coordinate, and celebrate relationships with community partners & influencers.
• Maximize community partner & influencer exposer through execution of creative ideas & strategy in-person or social media (i.e., live streams or events)
• Secure new & existing award recognition opportunities
• Research, plan, & create engaging social media content (LinkedIn & TikTok)
• Assist in planning internal & community-wide events while maintaining brand integrity
• Implement & maintain internal organization & display of marketing materials & accolades.
• Assist in ordering brand & marketing materials.
• Seek-out & facilitate participation in community events.

Requirements

• BS degree in Marketing or relevant field
• Proven work experience as a Marketing Coordinator or similar role
• Demonstrated experience with Email Marketing platforms.
• Exposure to the basic principles of SEM and Google Products
• Working knowledge of various social media and Reputation Management platforms
• Strong analytical skills with the ability to cultivate metrics and identify meaningful trends.
• Excellent verbal and written communication skills
• Strong desire to learn along with professional drive.
• Passion for the marketing industry and its best practices
• Well-organized with a customer-oriented approach
• Exemplify a strong commitment to follow-through.
• Project Management Experience is a plus.
• Experience with Adobe Illustrator, Photoshop & Canva is a plus.

Candidates will be required to pass a background check upon being given a conditional offer of employment