MARKETING COORDINATOR

Inn of the Mountain Gods Resort and Casino; Mescalero (NM); On-site; USD 35,000 - 45,000; Full time

Job summary

Inn of the Mountain Gods Resort and Casino in Mescalero, NM, is seeking a Marketing Coordinator to support marketing and guest engagement. You'll assist with planning promotions and events, ensuring a positive customer experience, while acting as a brand ambassador.

The ideal candidate will have a high school diploma, customer service experience, and strong communication skills. This role involves event setup and may require lifting up to 50 pounds, contributing to a dynamic work environment.

Qualifications

• 1–2 years of experience in customer service, hospitality, events, or marketing preferred.
• Experience supporting events or promotions is a plus.
• Strong communication and interpersonal skills.

Responsibilities

• Provide exceptional guest service and act as a brand ambassador.
• Assist with planning and execution of on-site promotions.
• Capture content for social media or marketing use.

Education

High School Diploma or GED

Tools

Basic office software

Communication tools

Job description

Job Summary

The Marketing Coordinator plays a key role supporting marketing, promotions, and guest engagement for both Rocket City and the General Tribal Store. This position assists with planning and execution of on-site promotions, events, and guest activities while ensuring an exceptional customer experience.

Key Responsibilities

• Provide exceptional guest service and act as a brand ambassador.
• Greet guests, answer questions, provide directions, and promote current and upcoming Rocket City and General Store events and promotions.
• Gather guest feedback and quickly address concerns.
• Support guest participation in promotional activities, tournaments, birthday events, and community programs.
• Assist with organizing, preparing, and executing promotions, special events, and community outreach activities.
• Perform event setup tasks including signage, registration, prize distribution, and raffle execution.
• Communicate event details to guests and team members to ensure smooth operations.
• Support the Events & Marketing Coordinator by monitoring event flow and ensuring activities meet brand standards.
• Maintain knowledge of all products, services, and promotions at Rocket City, General Store, and IMGR&C properties.
• Assist with capturing content for social media or marketing use (photos, short videos, guest quotes).
• Track guest participation to support marketing analysis and follow-up efforts.
• Help maintain promotional materials, event supplies, and display inventory.
• Work closely with cross‑functional departments to ensure alignment with marketing goals and guest experience standards.
• Communicate operational challenges or guest trends that could inform marketing improvements.
• Support Rocket City venue staff as needed to ensure successful events and promotions.

No Supervisory Responsibilities

This position does not supervise other employees.

Qualifications and Experience

• High School Diploma or GED required.
• 1–2 years of experience in customer service, hospitality, events, or marketing preferred.
• Experience supporting events or promotions is a plus.
• Familiarity with basic office software and communication tools.
• Strong communication and interpersonal skills; ability to explain and apply hospitality behaviors and performance standards.
• Proactive problem‑solving ability and willingness to seek help when needed.
• Ability to lift and move up to 50 pounds; must be able to stand for several hours.

Physical Demands

The position requires frequent standing, walking, use of hands and arms, stooping, kneeling, crouching, occasional lifting up to 50 pounds, and use of handheld communication devices.

Work Environment

The work environment is noisy, may include exposure to second‑hand smoke, biohazardous fluids, and occasionally hostile situations. The job involves high stress environments.

We are an equal opportunity employer and encourage applications from all qualified individuals.