Marketing & Communications Director

JLL; Seattle (WA); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

401(k) plan

Medical, Dental & Vision care

Parental leave

Paid time off

Daily Pay

Job summary

Jones Lang LaSalle (JLL) in Seattle, WA is seeking a Marketing & Communications Manager to lead on-site branding, signage, and tenant communications for a key client account. The role blends strategic planning with hands-on design, producing customer-facing collateral and visual assets for interiors and spaces.

You will collaborate with facilities and projects teams, travel within Washington state, maintain brand consistency, and manage vendors, delivering print-ready files and timely

Qualifications

• Bachelor's degree in related field and 5+ years in marketing/communications with design responsibility.
• Strong portfolio of branded materials and signage design.
• Proficiency in Adobe Creative Suite and print production workflows.
• Excellent written and verbal communication skills and project management experience.
• Willingness to travel within Washington state and on-site at client sites.

Responsibilities

• Design and produce signage programs including wayfinding, identity, and graphics.
• Create tenant welcome kits, building guides, maps, and collateral.
• Develop branded materials supporting facilities operations and notices.
• Design assets for projects operations, including occupancy communications.
• Maintain brand consistency across client touchpoints and print-ready files.
• Coordinate with signage fabricators, vendors, and installers; ensure timely delivery.

Skills

Branding & signage design

Graphic design portfolio

Adobe Creative Suite (InDesign,Illustr

Education

Bachelor's degree in Graphic Design, Communications, Marketing, Visual Communications, or related field

Tools

SharePoint

CMS / digital signage software

MS Office

Job description

Position Overview

We are seeking a creative and strategic Marketing & Communications Manager to support a key client account in the Seattle, Washington region. This on‑site role will serve as the primary communications, marketing, and design resource for the account, working closely with JLL’s facilities and projects operations teams to deliver exceptional visual and communication experiences. The ideal candidate will combine strategic thinking with hands‑on design capabilities, creating complex branding materials—including signage, wayfinding systems, graphics, and customer‑facing collateral—that enhance the client’s physical spaces and support operational excellence. The position requires regular presence at client sites with approximately 20% travel within Washington state.

Key Responsibilities

Design & Brand Execution

• Design and produce signage programs, including building identification, wayfinding, directional signage, floor directories, and graphics
• Create customer‑facing materials such as tenant welcome kits, building amenity guides, floor maps, lobby displays, and property marketing collateral
• Develop branded materials that support facilities operations, including safety signage, operational notices, event graphics, and internal communications
• Design visual assets for projects operations, including construction notifications, move announcements, renovation updates, and occupancy communications
• Maintain brand consistency across all client touchpoints while adhering to established brand guidelines and visual identity standards
• Produce print‑ready files with accurate specifications for fabrication and installation
• Conduct site visits across the portfolio to assess signage needs, verify installations, and gather content

Visual Content Creation

• Produce high‑quality graphic design work including infographics, presentations, digital displays, posters, flyers, and promotional materials
• Create templates and standardized formats for recurring needs of facilities and operations teams
• Design digital assets for building communication channels, including email headers, social graphics, and digital signage content
• Develop photography and visual content briefs to capture spaces, amenities, and events
• Photograph properties and events to maintain an up‑to‑date visual asset library

Vendor & Production Management

• Coordinate with signage fabricators, print vendors, and installation contractors to execute design projects
• Provide technical specifications and production guidance to ensure quality output
• Manage vendor relationships, obtain quotes, track orders, and ensure timely delivery
• Conduct quality checks on printed and fabricated materials before and after installation
• Visit sites to oversee installations and verify proper placement and execution

Operational Communications Support

• Partner with facilities management teams to communicate building updates, service schedules, amenity information, and tenant notifications
• Support projects operations by creating clear, branded communications for construction activities, move coordination, and space changes
• Develop communication materials that keep building occupants informed and engaged
• Design emergency preparedness materials and operational signage as needed
• Maintain on‑site presence to respond quickly to urgent communication needs

Strategic Communications & Marketing

• Develop and implement communications and marketing strategies that support account operations and enhance client satisfaction
• Create campaign calendars and communication plans aligned with facilities operations and client objectives
• Produce written content, including newsletters, email campaigns, announcements, and property updates
• Manage content calendars to ensure timely, relevant communications across multiple properties

Stakeholder Collaboration

• Serve as the on‑site communications and design resource for facilities managers, project managers, and operations teams
• Respond to communication requests with quick turnarounds and creative solutions
• Build strong working relationships with client contacts and JLL service delivery teams through regular in‑person interaction
• Attend operational meetings to understand upcoming needs and proactively develop communication plans
• Travel to various client properties to support operations and maintain consistent brand presence

Digital Channel Management

• Manage building‑specific digital platforms, including SharePoint websites, tenant portals, digital displays, or social media channels
• Design and schedule content for digital displays in lobbies and common areas
• Monitor engagement and optimize digital communications strategies

Qualifications

Required:

• Bachelor’s degree in Graphic Design, Communications, Marketing, Visual Communications, or related field
• 5+ years of experience in communications and marketing with substantial hands‑on design responsibility
• Strong graphic design portfolio demonstrating expertise in design capabilities and customer‑facing branded materials
• Proficiency in Adobe Creative Suite (InDesign, Illustrator, Photoshop) with ability to produce print‑ready files and technical specifications
• Understanding of print production processes, materials, fabrication methods, and signage systems
• Excellent writing and editing skills with attention to detail
• Proven project management experience and organizational skills; ability to manage multiple requests and priorities in a fast‑paced operations environment
• Strong collaboration skills with ability to work effectively with facilities and operations teams
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel)
• Experience with email platforms, content management systems, and digital tools
• Reliable transportation and willingness to travel regularly to client sites throughout the Seattle, Washington region
• Comfort working on‑site in operational environments, including active construction areas and multi‑building campuses

Preferred:

• Experience in real estate, corporate services, facilities management, or related industries
• Familiarity with building operations and facility management environments
• Video editing skills and experience with motion graphics
• Photography skills or art direction experience
• Experience supporting operational teams with communication needs
• Familiarity with federal or government contracting environments

Compensation

Estimated compensation for this position: 110,000 - 130,000 USD per year

Location

On‑site – Seattle, WA

Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Equal Employment Opportunity

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. This position is subject to background checks for job‑related convictions and may be filled by qualified applicants at any stage of the hiring process.