Marketing Assistant/Specialist

Ampcus, Inc; Seattle (WA); On-site; USD 50,000 - 70,000; Full time

Job summary

A global consulting services provider is seeking a Marketing Assistant/Specialist in Seattle, WA. The candidate should possess exceptional communication skills, a Bachelor's Degree, and 2 years of experience in account management or customer service. Responsibilities include supporting authors and creating processes to enhance their experience. This position emphasizes detail-oriented work and effective cross-functional collaboration. An opportunity to grow within a fast-paced environment awaits qualified applicants.

Qualifications

• Exceptional verbal and written communication skills.
• 2 years of experience in account management or customer service.
• Ability to manage a ticket-based request system.

Responsibilities

• Support global authors and publishing partners.
• Create policies to improve author satisfaction metrics.
• Represent authors' interests in the publishing process.

Skills

Verbal communication

Written communication

Organizational skills

Attention to detail

Education

Bachelor's Degree

Tools

Salesforce.com

Excel

Job description

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Marketing Assistant/Specialist

Location: Seattle, WA

Job Description

• We are looking for a Marketing Assistant/Specialist. The successful candidate will possess exceptional verbal and written communication skills, the ability to complete a high volume of varying tasks and projects quickly, and a track record of prioritizing work effectively, taking fast action on escalations while maintaining composure.
• The candidate will demonstrate customer obsession, have high attention to detail while still meeting deadlines, have great organizational skills, and have the ability to quickly switch gears when required. A high level of integrity and discretion in handling confidential information and professionalism in dealing with senior professionals is essential.

Job Responsibilities

• Effectively communicate with and support global authors and publishing partners.
• Partner cross-functionally with client publishing business teams to create new policies and processes that ensure a great publishing experience for authors and improve author satisfaction metrics.
• Work globally and cross-functionally to represent authors' best interests at every step in the publishing process.
• Bachelor's Degree.
• 2 years previous experience in account management, customer service, relationship management, or publishing environment.
• Experience managing a reactive, ticket-based request system.
• Familiarity with Salesforce.com & Excel.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.

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